Mar 17, 2023, 5:15 am
Last edit by: rrgg
Sometimes customer service on twitter is quicker than other ways to contact Iberia:
https://twitter.com/Iberia_en
https://twitter.com/Iberia_en
Iberia Award ticket cancel Avios refund
Dec 10, 2016, 10:34 am
#31
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,042
Is this normal?
I just cancelled a one-way IB+ award flight from MAD-GUA.
Apparently I'll get the Avios re-credited (I'll wait & see), but no refund at all of fees / fuel charges / taxes.
According to the IB booking, I paid £120 in fees, plus another £45 in "taxes and surcharges", plus another £20 or so in airport charges and so on. The agent on the phone informed me that "fuel surcharges" (she actually said fuel "taxes") would not be refunded. Apparently though, that covers £165 = £120+45, so both sets of fees charged. The remaining £20 of my original payment is soaked up by the £25 change / cancellation fee.
In other words, I get back my Avios, but it's cost me £185 to book and cancel the flight itself. I'm pretty unhappy about that - is it right?
I just cancelled a one-way IB+ award flight from MAD-GUA.
Apparently I'll get the Avios re-credited (I'll wait & see), but no refund at all of fees / fuel charges / taxes.
According to the IB booking, I paid £120 in fees, plus another £45 in "taxes and surcharges", plus another £20 or so in airport charges and so on. The agent on the phone informed me that "fuel surcharges" (she actually said fuel "taxes") would not be refunded. Apparently though, that covers £165 = £120+45, so both sets of fees charged. The remaining £20 of my original payment is soaked up by the £25 change / cancellation fee.
In other words, I get back my Avios, but it's cost me £185 to book and cancel the flight itself. I'm pretty unhappy about that - is it right?
The agent (in the UK?) was probably confused since airlines usually manage to argue that fuel surcharges aren't refundable on paid tickets. (whereas taxes must be, minus a "processing / admin fee" they usually can get away with)
Feb 13, 2017, 9:01 am
#33
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
I have what should be an easy valid refund: I used Iberia avios to book a one-way Iberia flight which I now need to cancel. What's the best way to do this: by phone or online?
Feb 14, 2017, 1:48 am
#34
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,042
Jul 24, 2017, 5:39 am
#35
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
Part-pay with cash refund?
Can someone please confirm that if I book an Economy Avios award and pay a higher amount of cash to reduce the Avios needed, that both the taxes & fees and the extra cash paid are refundable?
This would be a simple one way flight on IB metal booked in Economy (not Blue class if that makes any difference).
Thanks!
This would be a simple one way flight on IB metal booked in Economy (not Blue class if that makes any difference).
Thanks!
Jul 24, 2017, 6:01 am
#36
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,042
Can someone please confirm that if I book an Economy Avios award and pay a higher amount of cash to reduce the Avios needed, that both the taxes & fees and the extra cash paid are refundable?
This would be a simple one way flight on IB metal booked in Economy (not Blue class if that makes any difference).
Thanks!
This would be a simple one way flight on IB metal booked in Economy (not Blue class if that makes any difference).
Thanks!
Jul 27, 2017, 7:12 am
#37
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
Jul 31, 2017, 12:42 am
#38
Join Date: Sep 2010
Posts: 86
Which number do we need to call to cancel an avoid IB ticket? I tried numbers from different countries and they all said they were the revenue ticket dept. The worse is I tried +34913894357 twice, and the same answer...
Is this normal?
I just cancelled a one-way IB+ award flight from MAD-GUA.
Apparently I'll get the Avios re-credited (I'll wait & see), but no refund at all of fees / fuel charges / taxes.
According to the IB booking, I paid £120 in fees, plus another £45 in "taxes and surcharges", plus another £20 or so in airport charges and so on. The agent on the phone informed me that "fuel surcharges" (she actually said fuel "taxes") would not be refunded. Apparently though, that covers £165 = £120+45, so both sets of fees charged. The remaining £20 of my original payment is soaked up by the £25 change / cancellation fee.
In other words, I get back my Avios, but it's cost me £185 to book and cancel the flight itself. I'm pretty unhappy about that - is it right?
I just cancelled a one-way IB+ award flight from MAD-GUA.
Apparently I'll get the Avios re-credited (I'll wait & see), but no refund at all of fees / fuel charges / taxes.
According to the IB booking, I paid £120 in fees, plus another £45 in "taxes and surcharges", plus another £20 or so in airport charges and so on. The agent on the phone informed me that "fuel surcharges" (she actually said fuel "taxes") would not be refunded. Apparently though, that covers £165 = £120+45, so both sets of fees charged. The remaining £20 of my original payment is soaked up by the £25 change / cancellation fee.
In other words, I get back my Avios, but it's cost me £185 to book and cancel the flight itself. I'm pretty unhappy about that - is it right?
Jul 31, 2017, 5:41 am
#39
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,042
I tend to call +34 91 374 2442 when I need to talk to Iberia Plus via Skype.
Sep 13, 2017, 1:20 pm
#40
Join Date: Nov 2011
Posts: 335
Hi Everyone,
I'm planning to book an off-peak business class award ticket from Madrid to Chicago using avios (transferred from BA and my Chase Sapphire Card).
The cost is 34k + $137 (which is a steal).
The trip isn't totally set in stone yet, but I found availability for 2 seats in business, so I would like to book them and think later.
From what I understand, if I want to cancel the ticket, all I need to do is pay the 25 euros fee right? Then I'll get 34k + $137 back.
Thanks for your help!
I'm planning to book an off-peak business class award ticket from Madrid to Chicago using avios (transferred from BA and my Chase Sapphire Card).
The cost is 34k + $137 (which is a steal).
The trip isn't totally set in stone yet, but I found availability for 2 seats in business, so I would like to book them and think later.
From what I understand, if I want to cancel the ticket, all I need to do is pay the 25 euros fee right? Then I'll get 34k + $137 back.
Thanks for your help!
Sep 13, 2017, 1:31 pm
#41
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
Yes, but you pay €25 for each ticket. Keep in mind that the refund (both the money and the Avios) can take a variable amount of time (of course, you can also call to change them to another date with availability, paying the same €25).
Sep 14, 2017, 5:07 am
#42
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,042
If you book in dollars your cancellation fee will also be in dollars, but I can't remember off-hand how much is charged in USD. Something similar to 25 euros.
Sep 21, 2017, 3:16 pm
#43
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
How many days would you wait, if the refunds for cash/Avios differ, before calling and asking when the Avios would be put back.
Sep 21, 2017, 3:42 pm
#44
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
I think the Avios should only take a few days. The cash portion is more unpredictable. I made my last cancellation on a Thursday and everything was back in my account the next Monday (perhaps earlier, I didn't check), but in the past the cash portion has taken a while (you get the refund notice from IB straight away, I mean the actual money back to your credit card).
Sep 23, 2017, 11:06 am
#45
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,314
Great thread. Thanks to all.Saved me a headache as I was looking for Royal Air Maroc flights TATL. non-refundable - no thanks.
still having a hard time with the IB site- EF shows lax-mad-rak (marakesh) as available but not IB.Com
still having a hard time with the IB site- EF shows lax-mad-rak (marakesh) as available but not IB.Com