Hyatt Regency Santa Clara REVIEW - MASTER THREAD
#61
Join Date: Jan 2010
Location: valencia ca
Programs: Hyatt Diamond
Posts: 244
I am currently staying at Santa Clara, and it seems like some kind of big convention is going on this weekend. As a usual, no upgrade has been granted. However, they let me have in-room dinning for the diamond breakfast because tusca will be pretty busy because of the convention. I was allowed to order up to $50 from the menu including tax, and 18% service charge. It was pleasant stay like always.
#62
Join Date: Jan 2008
Location: San Luis Obispo, CA
Programs: Military Space-A, UA Plat, AS MVP Gold 75K, Hyatt Globalist, Marriott Plat, IHG Plat, HHonors Gold
Posts: 1,248
Were there last weekend, and RC was sort of "soft" open. It was closed, and we got the 2500DN GP points, but we could use the coffee machine, drink the beverages in the fridge, etc. on the night of arrival. By later that night and the next day, though, the supplies were painfully low, and the coffee machine was out of milk, etc., and nothing was replenished. Not complaining at all -- just observing. One other time we were here in a weekend, someone came in and emptied the trash and topped off the supplies a few times -- and there were cookies and dry snacks -- but this time it was different. So, YMMV. Restaurant buffet was VERY good, as was breakfast service. We left a $7 tip, and ended up with $1.60 "overage" billed to the room, and the FD said that was due to the $18 allowance per breakfast, plus tax and some gratuity already added in. So, I guess you could leave a $5.40 tip and your server would get a bit more generous tip and you would not have an overage. I would always rather the server got a nice tip if possible, so we'll try $5.40 next time.
#63
Join Date: Sep 2009
Location: Austin TX
Programs: HH Dia, Hyatt Plat
Posts: 442
Were there last weekend, and RC was sort of "soft" open. It was closed, and we got the 2500DN GP points, but we could use the coffee machine, drink the beverages in the fridge, etc. on the night of arrival. By later that night and the next day, though, the supplies were painfully low, and the coffee machine was out of milk, etc., and nothing was replenished. Not complaining at all -- just observing. One other time we were here in a weekend, someone came in and emptied the trash and topped off the supplies a few times -- and there were cookies and dry snacks -- but this time it was different. So, YMMV. Restaurant buffet was VERY good, as was breakfast service. We left a $7 tip, and ended up with $1.60 "overage" billed to the room, and the FD said that was due to the $18 allowance per breakfast, plus tax and some gratuity already added in. So, I guess you could leave a $5.40 tip and your server would get a bit more generous tip and you would not have an overage. I would always rather the server got a nice tip if possible, so we'll try $5.40 next time.
#64
Join Date: Jan 2008
Location: San Luis Obispo, CA
Programs: Military Space-A, UA Plat, AS MVP Gold 75K, Hyatt Globalist, Marriott Plat, IHG Plat, HHonors Gold
Posts: 1,248
This still confuses me...so $18 twice is $36; add 8.75% sales tax is another $3.15, for $39.15. This jibes with my recollection that the pre-tip total (meal and tax) was under $40. So, I added $7 tip. I got conflicting reports about what would have happened had I not left a tip -- server said it was not automatic; FD said a certain tip (I agree here, probably 15%) would have been. I wonder if I do or don't add $5.40 will my server receive the same amount? Maybe it's best to make sure to leave something over the $5.40, just to make sure they have to do the accounting and pay the server?
#65
Join Date: Sep 2009
Location: Austin TX
Programs: HH Dia, Hyatt Plat
Posts: 442
This still confuses me...so $18 twice is $36; add 8.75% sales tax is another $3.15, for $39.15. This jibes with my recollection that the pre-tip total (meal and tax) was under $40. So, I added $7 tip. I got conflicting reports about what would have happened had I not left a tip -- server said it was not automatic; FD said a certain tip (I agree here, probably 15%) would have been. I wonder if I do or don't add $5.40 will my server receive the same amount? Maybe it's best to make sure to leave something over the $5.40, just to make sure they have to do the accounting and pay the server?
#67
Join Date: Aug 2006
Location: San Francisco Bay Area
Programs: Hyatt Globalist, Hilton Diamond, Marriott LT Titanium,Delta LT Sky Club,Hertz Presidential Circle
Posts: 95
I've had an small $5 to $10 extra balance using the Costco certificates....so at check out, should I just request the front desk to credit it to the housekeeper as a tip? Would it go directly to the housekeeper that serviced my room or would it just go to the "pool" for all the housekeepers to share?
#68
Join Date: May 2010
Programs: UA,AA
Posts: 174
I've had an small $5 to $10 extra balance using the Costco certificates....so at check out, should I just request the front desk to credit it to the housekeeper as a tip? Would it go directly to the housekeeper that serviced my room or would it just go to the "pool" for all the housekeepers to share?
#69
Join Date: Oct 2002
Posts: 136
Is it possible to get both the A1 double airline base miles and get the 2500 gp points for club closure.
If not, what do people think is the better value - 500 + 500 +3000 AA miles = 4000 + 1000 diamond amneity points (using the AA promotion)
or 2500 closure + 1000 diamond amentity points? = 3500 gp points?
If not, what do people think is the better value - 500 + 500 +3000 AA miles = 4000 + 1000 diamond amneity points (using the AA promotion)
or 2500 closure + 1000 diamond amentity points? = 3500 gp points?
#70
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
#71
Join Date: Sep 1999
Location: Silicon Valley
Programs: AA:PLT&3MM, HGP:DIA, SPG:GOLD
Posts: 1,896
According to http://www.flyertalk.com/forum/14077712-post20.html you can still get DN (2500 club closure) if you choose miles. What's better - only you can decide that.
Choose Points: Base points + 30% Diamond Bonus points + 1,000 points Diamond amenity + 2,500 points DN lounge closed
Boils down to: 500 miles + 500 miles + 3,000 miles + potentially 10,000 miles after 5th stay >? Base points + 30% Diamond Bonus points
I think that's a no-brainer.
#72
Join Date: Oct 2002
Posts: 136
Choose Miles: 500 miles + 500 A1 miles + 3,000 AA25K miles + potentially 10,000 AA25K bonus miles after 5th stay + 1,000 points Diamond amenity + 2,500 points DN lounge closed
Choose Points: Base points + 30% Diamond Bonus points + 1,000 points Diamond amenity + 2,500 points DN lounge closed
Boils down to: 500 miles + 500 miles + 3,000 miles + potentially 10,000 miles after 5th stay >? Base points + 30% Diamond Bonus points
I think that's a no-brainer.
Choose Points: Base points + 30% Diamond Bonus points + 1,000 points Diamond amenity + 2,500 points DN lounge closed
Boils down to: 500 miles + 500 miles + 3,000 miles + potentially 10,000 miles after 5th stay >? Base points + 30% Diamond Bonus points
I think that's a no-brainer.
wasn't sure if A1 (double miles) stacked with DN (2500 points) or if they somehow cancelled each other.
#73
Join Date: Oct 2002
Posts: 136
I am currently staying at Santa Clara, and it seems like some kind of big convention is going on this weekend. As a usual, no upgrade has been granted. However, they let me have in-room dinning for the diamond breakfast because tusca will be pretty busy because of the convention. I was allowed to order up to $50 from the menu including tax, and 18% service charge. It was pleasant stay like always.
#74
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
#75
Join Date: May 2010
Posts: 943
On my last stay here, I asked about the availability of suites since they don't even list them on the main site. I was told the hotel has 6 suites. However, this hotel is attached to the convention center and the groups that come in routinely get the suites added to their contract. Since there is always something going on at the convention center, suites are hard to come by for normal guests.
Hope this helps anyone looking for complimentary and/or diamond suite upgrades.
Hope this helps anyone looking for complimentary and/or diamond suite upgrades.