RTW1

And by not answering a simple question you show you have no clue that they are strict with maximum occupancy.

It is a problem, and the property should be contacted in advance before showing up with one or two additional children.

shonanroger

Which question might that be?

RTW1

Plenty of examples here where properties in Japan are strict on occupancy but some are willing to work with you to find a solution if you contact them.
Don't give advice that there's no problem in booking for less occupants than will be staying.

And the question was for using the free night certs during the holiday period, making it even more difficult.

Stivelio

I have a sent an email to all 3 properties ( PHT, GHT and Andaz ) to see if they will consider my request. I will update this thread once I hear back.

Thanks for all the suggestions/feedback

Aventine

I'd scratch the GHT off your list. Very tiny base rooms for 2 adults and 2 kids.

RTW1

And the other properties didn't have base rooms available anymore....

Stivelio

It's been more than 24 hours since I sent the emails and haven't received response from any of them yet. I don't know if it's too early but I am just not feeling good about getting a positive response.

austin_modern

4 people in a two person room in Tokyo. Odds are not good for a positive reply.

My fingers are crossed for you.

Stivelio

I'm hoping that they will respond to my request with an option that would allow me to use the certs and pay some cash for a bigger room.

ponickka

I recently stayed in Tokyo, RSVP for 2 adults and showed up with 2 small kids. No problem at all

RTW1

Then be precise please, what property and what was your room type?

MikeFromTokyo

I think you would be safe in that scenario. Will you be needing a crib, though? Be sure the standard bedding will accommodate everyone else if you need a crib.

I would contact the hotel ahead of time to let them know you need a crib. I wouldn't necessarily say anything about the second child.

Japanese hotels are very by the book, but when dealing with very small children/infants they will be more flexible. Of course, be prepared to pay a supplemental charge if the hotel makes an issue of it. YMMV.

nnn

PHT told us by email that four to a room would be fine (two kids under 10). In fact, most of the hotels in Japan with whom we communicated by email told us that four to a room would be fine, even though their websites would not allow it be booked that way.

Most of these same hotels charge a significant amount for a rollaway bed (> $100 per night), but that seems to be the way it is in Japan. PHT may be an exception, as they are letting us have a rollaway for free (but they said no rollaways in the base room).

shonanroger

Due to "popular" demand, here is the list of hotels in the Tokyo area where I stayed with 2 adults and 2 kids in one room: Andaz, HR, PH, Conrad, Hilton, Hilton Odaiba, Hilton Tokyo Bay, Sheraton Yokohama, Sheraton Grande Tokyo Bay, ANA InterContinental. I could also add some properties in Hakone, Osaka, Kyoto, Nagoya, Okinawa, etc., etc., but the topic here is Tokyo.
After living almost 20 years in Japan, I don't recollect every detail, but at some stays we contacted the property beforehand, sometimes we just appeared with 2 or 1 "additional" children after booking for two or three persons only. Some stays were with top status, some without.
You should also take into account that the OPs children are only 6 and 1. No international chain hotel in Japan, which allows 3 adults in one room, will EVER refuse accommodation to a family with the fourth person being a one year old toddler.

Stivelio

GHT - "Please kindly be informed that you may use 2 free award nights to book at Grand King or Twin room. Please kindly proceed to reserve for 2 adults and let us know confirmation number(s). We will update children's information in our system"

Andaz - "We are unsuccessful in providing availability on your requested dates as it shows that the Andaz king and Twin rooms are sold out already. It is with much regret that I bring you this news as I appreciate your desire to stay at Hyatt."

Should I wait for PHT?