World of Hyatt - No Night Credit if you Check-in After Midnight?
May 6, 2017, 11:58 am
#16
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In the olden Golden days the would have jumped in right away to correct or clarify.
In the new world of Hyatt they are lurking only. Last online 9:4am today. Last post: March 31.
http://www.flyertalk.com/forum/membe...concierge.html
Draw your own conclusions.
In the new world of Hyatt they are lurking only. Last online 9:4am today. Last post: March 31.
http://www.flyertalk.com/forum/membe...concierge.html
Draw your own conclusions.
May 6, 2017, 11:59 am
#17
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Probably a different issue where the property has coded a false rate code.
May 6, 2017, 12:15 pm
#18
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
From the Global Contact Centre:
Thank you for contacting World of Hyatt.
I understand the importance of your concern. However, please note that in order to receive the qualified night for your stay, member should check-in before the 12 midnight. Please accept our sincere apologies for the inconvenience it causes.
Please do not hesitate to contact us if you require any other assistance with your World of Hyatt account.
"should"???
I can't imagine that their policy actually includes the word "should".
Does their policy credit stays with a checkin after 12:01 am or not???
inconvenience???
It's not an inconvenience, it's just Hyatt choosing to deny the points.
May 6, 2017, 12:18 pm
#19
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Join Date: Dec 2006
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It's an IT issue that when the property has reset the system for the day (anytime during the night) and you then check in (or you have already checked out) that you miss the night.... has been happening for years, so not really a WOH issue. and something you should be able to get fixed by contacting the property.
What say you, @J. Zidell, VP Hyatt Gold Passport ?
May 6, 2017, 12:33 pm
#20
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
But then I kept reading. Wow...I can't believe Hyatt is actually this stupid. Thank you for bringing this to my attention!
May 6, 2017, 1:06 pm
#22
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
If my flight is delayed, and I get on the ground late, it's still my responsibility to know that Hyatt's system is broken, and find a way to check in online before midnight?
May 6, 2017, 1:18 pm
#23
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Lately customer service seems to consist of relying on very flawed IT and very little flexibility to think for themselves.... it's now "computer says no".
About the same stupidity as counting all nights based on the checkout date and not having the sense to see what's wrong with that.
About the same stupidity as counting all nights based on the checkout date and not having the sense to see what's wrong with that.
May 6, 2017, 4:08 pm
#24
Join Date: May 2017
Posts: 2
I ran into this many times a year ago with Hyatt. First time I checked in at 1am and they said no credit (Diamond in old program). Got it escalated high up, one of their execs finally, after weeks of back and forth, credited the night but said it was a one time and I should check in before the hotels 'audit' time which usually is between midnight and 2am.
From then on, I just called in to check in as I had 20+ visits to that hotel after midnight and thats a lot of nights. Pain in the ... - switched back to spg cause of it.
From then on, I just called in to check in as I had 20+ visits to that hotel after midnight and thats a lot of nights. Pain in the ... - switched back to spg cause of it.
May 6, 2017, 4:19 pm
#25
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Join Date: Dec 2006
Location: Pacific Northwest
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I ran into this many times a year ago with Hyatt. First time I checked in at 1am and they said no credit (Diamond in old program). Got it escalated high up, one of their execs finally, after weeks of back and forth, credited the night but said it was a one time and I should check in before the hotels 'audit' time which usually is between midnight and 2am.
Unbelievable.
May 6, 2017, 6:33 pm
#27
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
Reach out on twitter or HUCA.
This has to be wrong? I believe I checked into Andaz AMS around 1AM and still got a night credit??? I will have to double check.
If not this might be the nail in WoH for me as most years I don't have this years level of spend.
This has to be wrong? I believe I checked into Andaz AMS around 1AM and still got a night credit??? I will have to double check.
If not this might be the nail in WoH for me as most years I don't have this years level of spend.
May 6, 2017, 6:38 pm
#28
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I ran into this many times a year ago with Hyatt. First time I checked in at 1am and they said no credit (Diamond in old program). Got it escalated high up, one of their execs finally, after weeks of back and forth, credited the night but said it was a one time and I should check in before the hotels 'audit' time which usually is between midnight and 2am.
From then on, I just called in to check in as I had 20+ visits to that hotel after midnight and thats a lot of nights. Pain in the ... - switched back to spg cause of it.
From then on, I just called in to check in as I had 20+ visits to that hotel after midnight and thats a lot of nights. Pain in the ... - switched back to spg cause of it.
May 6, 2017, 6:45 pm
#29
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I had this issue years ago at the Hyatt Regency Downtown Boston. I checked in in the wee hours of the morning for 3 rooms. It had been coded as a no-show, so none of the points posted (I don't remember if the night posted). The fact that no-show charges didn't or don't count is a separate outrage, separate from the fact that I wasn't a no-show.
I of course submitted this for a correction. I got some points in the recalculation, but I was never convinced it was all of them since the point calculation can be very opaque. Then I gave up.
I of course submitted this for a correction. I got some points in the recalculation, but I was never convinced it was all of them since the point calculation can be very opaque. Then I gave up.
May 6, 2017, 7:00 pm
#30
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,911
This has got to be a mistake. I've had numerous check-ins past midnight -- it's almost standard when arriving SIN or BKK from the US -- and never a problem. Sure, very occasionally these show up as no-show (like 1 in 20 stays), but I'd be floored if Hyatt had actually come up with this rule. There are lots of poorly thought-out disincentives to staying at Hyatts built into WoH already (e.g., "don't hit 60 nights too early in the year"); do we really need to add "don't book a Hyatt if there's a chance that you're arriving past midnight"?