Mar 2, 2017, 10:28 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: 59Impala

Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)

Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)

Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)

Texas

HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Jun 18, 2017, 8:57 pm

#301

OsakaWino

Join Date: Jan 2012

Location: Osaka

Programs: Hyatt Explorist, Hilton Gold, UA

Posts: 3,158

Quote:

Originally Posted by mechu

Strange. I have definitely been told that I can't apply my diamond suite upgrade to a reservation booked on the club at the hyatt rate and even the member discount rate which I found ridiculous given that one is a paid membership and the other an obvious rate that one will book if you are a WoH member. Tried to challenge but was told the same thing multiple times and gave up.

Calls to Hyatt reservation from my location are routed to India. Are you guys speaking with agents in the US? Wondering if this is a training issue.

Club at the Hyatt rates are not considered eligible rates and cannot be booked on Hyatt.com. Not sure why Member Discount rates would not be eligible for TSU. Some special sale rates have also been deemed illegible for TSUs, but Advance Purchase are eligible.

Jun 18, 2017, 9:45 pm

#302

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,423

Quote:

Originally Posted by mechu

I have definitely been told that I can't apply my diamond suite upgrade to a reservation booked on the club at the hyatt rate and even the member discount rate

Not familiar with "club at the hyatt rate" but member discount rate is absolutely eligible for TSU upgrade.

If you're having problems with phone agents, pm your upgrade request to WoH Concierge here on FT. They're very good.

Jun 18, 2017, 9:53 pm

#303

mechu

Join Date: Dec 2015

Location: SIN

Programs: AY Plat, Marriott Plat

Posts: 224

Quote:

Originally Posted by OsakaWino

Club at the Hyatt rates are actually bookable on Hyatt.com. You just need to enter "club" under special offer code. Discount I usually see is 10% off standard rate for participating properties (not all properties participate). You will need to show your Club at the Hyatt card when checking in.

Jun 18, 2017, 9:55 pm

#304

mechu

Join Date: Dec 2015

Location: SIN

Programs: AY Plat, Marriott Plat

Posts: 224

Quote:

Originally Posted by dsquared37

The only restriction was in using points - that needed to be booked from a standard rate. But the DSUs weren't restricted similarly.

Just recalled this policy on using points to upgrade to a suite. I have a feeling the agents are confusing the TSU upgrade policy with this.

Thanks a lot guys

Will reach out to the Hyatt FT reps for help.

Jul 1, 2017, 11:27 am

#305

OsakaWino

Join Date: Jan 2012

Location: Osaka

Programs: Hyatt Explorist, Hilton Gold, UA

Posts: 3,158

Issues with consecutive reservations

I have 3 reservations for the 2nd, 3rd, and 4th weeks of Sep at PH Tokyo and and only planing to use one of these, applying a TSU. My travel dates are not yet fixed, but up till now the 2nd week looked most likely and that is where I applied the TSU, with backup res for the 3rd weeks. Now the 4rd week is looking more likely, so I PMed the Hyatt Concierge on FT to move the TSU from the 2nd week to the 3rd week and got a reply that this is not possible, since the TSU has to be available for the ENTIER stay

Since when do back-to-back reservations have anything to do with the actual length of stay? Am I the only one in the world who makes multiple reservations when travel dates are not fixed?

Jul 1, 2017, 2:38 pm

#306

RTW1

Join Date: Jul 2010

Location: Between AMS and BRU

Posts: 8,852

I think that since WOH they have started to regard a stay to include all reservations that are concurrent.... and you can only apply a TSU to the full stay.

A pretty dumb rule, but it has been reported before with not being able to use one for multiple concurrent reservations when only for a single reservation the availability or eligibility was there.

Jul 2, 2017, 3:19 pm

#307

SFOPhD

Join Date: Mar 2011

Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver

Posts: 2,065

Quote:

Originally Posted by RTW1

Does anyone else have any outstanding reservations that seem to violate these new rules? I do and am a little worried because it's for a special holiday trip. I applied a cat 1-7 cert for the first night, then booked points of three additional nights. Hyatt confirmed application of a TSU to the three additional nights, but it's one of those hotels that will not send a confirmation email.

Has anyone else done anything similar? Was your reservation honored or did they renege on the TSU?

Jul 2, 2017, 7:53 pm

#308

OsakaWino

Join Date: Jan 2012

Location: Osaka

Programs: Hyatt Explorist, Hilton Gold, UA

Posts: 3,158

Quote:

Originally Posted by SFOPhD

I tacked the cat 1-7 cert onto a 6-night revenue TSU booking, but confirmed with the property by email that we were fine moving rooms if necessary and they confirmed that that would be OK. They ended up giving us the suite for the free night since it was available.

Jul 3, 2017, 2:04 am

#309

CloudCoder

Join Date: Feb 2003

Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club

Posts: 6,411

Quote:

Originally Posted by SFOPhD

Has anyone else done anything similar? Was your reservation honored or did they renege on the TSU?

HR Sacramento: three-night rez.

Night 1 = points
Night 2 = paid
Night 3 = Cat 1-4 award

(Nights 2-3 were booked first ; night 1 was added about a month later). Used a TSU for night 2. Diamond line (or whatever they call it nowadays) seemed hesitant to book the TSU, citing the aforementioned rule. I replied that I could easily book the two free nights at HR, and stay elsewhere for the paid night, if that would make it easier for the rules to be followed. After all, if I'm gonna get moved between rooms each night, it's just as easy to move to a completely different hotel. I used an angle of "I want to follow the rules, and if that means putting the paid stay at a completely different chain, then I'm willing to do that, in order to help everyone follow the new rules). Agent phoned the hotel to get it okayed, then gladly booked the two-night stay. A TSU came out of my account immediately. At checkin, I was placed into a very nice suite for all three nights. Checkin and checkout were easy and friendly. Parking was comped all three nights (even though I rightfully owed parking for night 2). FWIW I've been to this hotel many times before.

Andaz Liverpool Street:

Night 1 = Cat 1-7 award
Night 2 = paid

Used a TSU for night 2. Again, phone rep did not want to book it. I explained that I'm gonna use the free night anyway. If the rules prevent me from staying at the same hotel the next night, then I surely don't want to break any rules, and I'll just stay elsewhere. This was not meant as an aggressive tactic, but instead as a friendly offer to help them adhere to the rules, by my volunteering to stay elsewhere for the paid night, so that no rules are broken. Agent called the hotel who okayed the two-night deal. TSU came out of my account immediately. I was placed into a nice suite (well, by Andaz Liverpool Street standards) for both nights. FWIW I've been to this hotel many times.

Last edited by CloudCoder; Jul 3, 2017 at 12:49 pm

Jul 3, 2017, 7:24 am

#310

canyonleo

Join Date: Jul 2011

Programs: AA & DL / SPG & HGP

Posts: 1,723

Quote:

Originally Posted by SFOPhD

I had a 12 night stay, all points, using two TSUs. Spaced by many days, I then added a night to the end of the stay using the Cat 1-7 free night, then again many days later added two additional all points nights to the front end extending my TSUs to seven nights each. Never any comment about a Cat 1-7 not being used on all points stays (if that's an issue).

Jul 3, 2017, 1:39 pm

#311

Daveddds

Join Date: Jul 2017

Posts: 6

I did the 25 stays in Jan + Feb 2017 for globalist until 2019 and they are refusing to give the confirmed suite upgrades and only offering my 25k instead. This is complete .........

Jul 3, 2017, 7:09 pm

#312

Colin

Join Date: Feb 2000

Posts: 6,540

that was always going to be an uncertain proposition

Jul 8, 2017, 12:12 am

#313

OsakaWino

Join Date: Jan 2012

Location: Osaka

Programs: Hyatt Explorist, Hilton Gold, UA

Posts: 3,158

2 questions on TSUs

1. I want to apply 2 TSUs for a 13-night stay at a hotel that is scheduled to open in Sep. I assume that they will start accepting reservations before the actual opening but of course it will not yet be possible to apply the TSUs. I'm considering making a double reservation, one for a standard room and one for a standard suite in an attempt to block a suite for use of the TSU. Is this likely to increase likelihood that the suite will be available for TSUs?

2. One of the above TSUs has already been applied to another reservation and would be moved. It is a peak period at this other property and although they are still showing availability for the base room on which I applied the TSU, I'm always wondered what happens when you cancel a TSU but keep the original reservation when the room booked on the original reservation is no longer available. I assume the will honor the original reservation, but has anyone ever had experience doing this?

Aug 7, 2017, 9:17 pm

#314

CloudCoder

Join Date: Feb 2003

Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club

Posts: 6,411

Keep tabs on your suite upgrades! I currently have:

Expiring February 2018 - earned 4, used 1, available 3
Expiring April 2018 - earned 4, used 1, available 3

All used upgrades are for past stays.

The system took an upgrade out of my "next year" stash, even though I still had plenty of upgrades in my "this year" stash.

Takeaway: every time you use an upgrade, check your account to make sure it was pulled from the correct bucket.

Aug 29, 2017, 12:19 am

#315

sxc

FlyerTalk Evangelist

Join Date: Dec 2004

Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob

Posts: 10,780

Is there a thread that describes how easy it is to get a non-TSU suite upgrade? ie one of the Globalist benefits is getting a room upgrade up to a standard suite, so is there a thread that talks about how regularly/easy it is to get this standard upgrade?

Edit: I found it

World of Hyatt - Globalist Experiences [Best Room Available incl. Standard Suites]