i thought hyatt was different from the other chains ...
Feb 24, 2016, 10:22 am
#31
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,987
Read again: the Phillipines issues was mentioned for IHG!
People are reading into our OP and inventing things unsaid because they simply don't like the idea that a mere "matched" Diamond has the audacity to criticize Hyatt at all...or--gasp--dare to compare their vaunted Hyatt to lowly Marriott.
The OP isn't being that crazy...but the OP's comments hardly knock on Hyatt overall, either. So the OP had a few customer service issues--that can happen and does happen even for elites with every chain...even the top chains! Yet too many Diamonds are taking umbrage for no reason other than that they are bitter about the status match. Passive aggressive anyone?
People are reading into our OP and inventing things unsaid because they simply don't like the idea that a mere "matched" Diamond has the audacity to criticize Hyatt at all...or--gasp--dare to compare their vaunted Hyatt to lowly Marriott.
The OP isn't being that crazy...but the OP's comments hardly knock on Hyatt overall, either. So the OP had a few customer service issues--that can happen and does happen even for elites with every chain...even the top chains! Yet too many Diamonds are taking umbrage for no reason other than that they are bitter about the status match. Passive aggressive anyone?
Feb 24, 2016, 11:43 am
#32
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,987
Oh I think there are many more look status match is a good thing if your truly doing for all the right reasons. I did it when I moved from the east coast to the west. Have been one AS's high mileage traveler. Same goes for my hotel choice and Hyatt is that one!
But to status match just to do it , nah
But to status match just to do it , nah
Last edited by Markie; Feb 24, 2016 at 11:43 pm Reason: remove quote of deleted post
Feb 24, 2016, 7:47 pm
#33
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Feb 26, 2016, 2:29 am
#34
Original Poster
Join Date: Sep 2008
Posts: 7,875
I finally got a generic response to my original web submission 3 weeks ago.
I do not think one should have to use Twitter to get a response.
I feel that corporate does not care, because the first step is actually to respond in a timely fashion. If you do not, then nothing else matters.
Found an article where someone talks about it
http://mjontravel.boardingarea.com/2016/02/24/the-smallest-gestures-matter-in-customer-service/
I do not think one should have to use Twitter to get a response.
I feel that corporate does not care, because the first step is actually to respond in a timely fashion. If you do not, then nothing else matters.
Found an article where someone talks about it
http://mjontravel.boardingarea.com/2016/02/24/the-smallest-gestures-matter-in-customer-service/