Thank You From Hyatt Enjoy 50,000 MileagePlus Award Miles
Nov 15, 2012, 1:10 am
#256
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Of course not. Hyatt has excellent properties in Europe and in the Middle East. Hyatt has great staff in all their international properties and all the meetings (small or bigger events) are always professional. We are paying for quality at Hyatt International and we are getting it. But now, we see an erosion in some properties because they have to accommodate those Visa Card Award customers: less food in stock, lower quality wine, lower quality service. And that is unacceptable in our beloved International Hyatt - beloved because we appreciate the efforts of the staff to compensate this discrimination.
What is in the radar here is not Hyatt but the Marketing Department/Gold Passport and its focus on the U.S. market while discriminating the rest of the world at the level of the program but not at the level of investments (4 more Hyatt in France, a brand new Andaz in Amsterdam, more Hyatt in India, etc..).
What is in the radar here is not Hyatt but the Marketing Department/Gold Passport and its focus on the U.S. market while discriminating the rest of the world at the level of the program but not at the level of investments (4 more Hyatt in France, a brand new Andaz in Amsterdam, more Hyatt in India, etc..).
Nov 15, 2012, 1:15 am
#257
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
What is in the radar here is not Hyatt but the Marketing Department/Gold Passport and its focus on the U.S. market while discriminating the rest of the world at the level of the program but not at the level of investments (4 more Hyatt in France, a brand new Andaz in Amsterdam, more Hyatt in India, etc..).
For me, shunning Hyatt would be like cutting off my nose to spite my face, but it still stings a bit that GP treats its international members as second-class citizens, or maybe equating the US members to "favored children" would be a more apt metaphor.
Last edited by OsakaWino; Nov 15, 2012 at 3:49 am Reason: typo
Nov 15, 2012, 3:44 am
#258
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Exactly... I'm currently in the middle of a few weeks of vacantion where I'm almost exclusively staying in Hyatt's in Asia. And they are great properties.
But the incentive being so focussed on US members still annoys me a lot. No way for me to get those two free night or those extra promo points.
And I did complain about their latest UA incentive and this is the reply I got.
I appreciate your interested in our most recent Surprise and Delight offer of 50,000 United Airlines miles. This gift is part of the “Surprise & Delight" program Hyatt Gold Passport offers randomly to members. Though, in this instance, we were unable to share this gift with all members, we may have other surprise and delight gestures in the future.
If it were truly random I could accept it... But we all know it isn't....
But the incentive being so focussed on US members still annoys me a lot. No way for me to get those two free night or those extra promo points.
And I did complain about their latest UA incentive and this is the reply I got.
I appreciate your interested in our most recent Surprise and Delight offer of 50,000 United Airlines miles. This gift is part of the “Surprise & Delight" program Hyatt Gold Passport offers randomly to members. Though, in this instance, we were unable to share this gift with all members, we may have other surprise and delight gestures in the future.
If it were truly random I could accept it... But we all know it isn't....
Nov 15, 2012, 7:03 am
#259
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,406
Really? How do you kn
w that? I assume it is because there have been no reports of people outside the USA receiving this random gift. I think that's a bad assumption and that the set of members selected for it was random as was stated -- but from a pool of members who could and would actually be able to use the gift, members based in the USA. While many people on FT might live outside the USA and fly or collect miles on UA, that's not terribly common. A randomly selected non-USA member of GP is most likely to have never flown UA and to have pretty much no use for the gift. If Hyatt gave you 50k points in the Air Astana Nomad Club what would you do with them? Wait -- don't answer that -- this is FT! ... what would a non-FTer do with them?
w that? I assume it is because there have been no reports of people outside the USA receiving this random gift. I think that's a bad assumption and that the set of members selected for it was random as was stated -- but from a pool of members who could and would actually be able to use the gift, members based in the USA. While many people on FT might live outside the USA and fly or collect miles on UA, that's not terribly common. A randomly selected non-USA member of GP is most likely to have never flown UA and to have pretty much no use for the gift. If Hyatt gave you 50k points in the Air Astana Nomad Club what would you do with them? Wait -- don't answer that -- this is FT! ... what would a non-FTer do with them?
Last edited by Xyzzy; Nov 15, 2012 at 8:06 am
Nov 15, 2012, 7:16 am
#260
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
How can a gift to only some people with a US based FFP be random... Again a promotion/gift that's US biased. But even then I find it hard to believe that it's random, even among that group.
But what's truly amazing is that in no way they seem to realize how this is percieved by many.
And my main complaint was about the non-functioning website, another useless answer on that as well:
It is extremely important to us that we provide our guests with a website that is both user-friendly and dependable. Your feedback will assist us in making the necessary improvements to our site.
But what's truly amazing is that in no way they seem to realize how this is percieved by many.
And my main complaint was about the non-functioning website, another useless answer on that as well:
It is extremely important to us that we provide our guests with a website that is both user-friendly and dependable. Your feedback will assist us in making the necessary improvements to our site.
Last edited by RTW1; Nov 15, 2012 at 7:40 am
Nov 15, 2012, 8:26 am
#261
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
One way the international folks can get Hyatt's attention is to walk. Status Qou and comments on FT don't seem to be getting the point to corporate.
as a fyi - I did not rec this bonus either
Nov 15, 2012, 9:28 am
#262
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
If one was happy with Hyatt before not getting the 50k in UA points, why would that change?
Nov 15, 2012, 9:50 am
#263
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,406
h wait -- wrong forum...
Nov 15, 2012, 9:51 am
#264
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Really? How do you knw that? I assume it is because there have been no reports of people outside the USA receiving this random gift. I think that's a bad assumption and that the set of members selected for it was random as was stated -- but from a pool of members who could and would actually be able to use the gift, members based in the USA. While many people on FT might live outside the USA and fly or collect miles on UA, that's not terribly common. A randomly selected non-USA member of GP is most likely to have never flown UA and to have pretty much no use for the gift. If Hyatt gave you 50k points in the Air Astana Nomad Club what would you do with them? Wait -- don't answer that -- this is FT! ... what would a non-FTer do with them?
w that? I assume it is because there have been no reports of people outside the USA receiving this random gift. I think that's a bad assumption and that the set of members selected for it was random as was stated -- but from a pool of members who could and would actually be able to use the gift, members based in the USA. While many people on FT might live outside the USA and fly or collect miles on UA, that's not terribly common. A randomly selected non-USA member of GP is most likely to have never flown UA and to have pretty much no use for the gift. If Hyatt gave you 50k points in the Air Astana Nomad Club what would you do with them? Wait -- don't answer that -- this is FT! ... what would a non-FTer do with them?
Nov 15, 2012, 9:52 am
#265
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Nov 15, 2012, 9:57 am
#266
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I hope the $298AUD property is not equivalent to the Hyatt Places/Houses in the US. If it is, I can understand your point. At the same time, prices of other commodities can be much higher than what is paid in the US (i.e., food, gas etc). And the service at international properties are much better than what is offered here as attest by other posters in these threads. You get what you pay for.
One way the international folks can get Hyatt's attention is to walk. Status Qou and comments on FT don't seem to be getting the point to corporate.
as a fyi - I did not rec this bonus either
One way the international folks can get Hyatt's attention is to walk. Status Qou and comments on FT don't seem to be getting the point to corporate.
as a fyi - I did not rec this bonus either
2. You failed to read anything.
Nov 15, 2012, 10:05 am
#267
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,406
t what I said.Take a step back and think of this from Hyatt's perspective. They want to award UA miles at random to some of their members. Does it make sense to award them to members who would likely not have any use for them? No. How can Hyatt choose who might use them and who might not? One obvious way (and likely the one chosen based on what we've seen) is to randomly choose members from the country where the airline does most of its business, the USA. Sure, they could have found international members who credited to UA, etc. But they appear not to have done that. Why? It matters not.
Look -- This was a gift. When you receive a gift you say, "Thank you." When you don't receive a gift it is rather presumptuous to complain that the giver somehow forgot you.
Nov 15, 2012, 12:07 pm
#268
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,087
My usual warning applies:
(1) If you discuss other members and not the issue
(2) You post off topic message
We have no choice but to delete them.
I am closing the thread for the night for cool heads to prevail.
Markie - Co-Mod, Hyatt
(1) If you discuss other members and not the issue
(2) You post off topic message
We have no choice but to delete them.
I am closing the thread for the night for cool heads to prevail.
Markie - Co-Mod, Hyatt
