Diamond Trial -- Suite upgrades
#106
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
My apologies if this has already been asked/answered...are the diamond suite upgrades different from the credit card upgrades? I would guess so, but not sure!
I should clarify the question...just confirmed a diamond suite upgrade at Hyatt Regency Waikiki, and it came back saying "Parlor Room". Not quite sure what to expect here???
Thanks for your input!
I should clarify the question...just confirmed a diamond suite upgrade at Hyatt Regency Waikiki, and it came back saying "Parlor Room". Not quite sure what to expect here???
Thanks for your input!
The HR Waikiki confirms suite upgrades into the Parlor Room (Suite) which is basically 2 rooms with one setup with a Murphy bed and a small couch. It is useful if you want some extra space or an e tra bathroom. It's not really more luxurious though. Of course with luck you could be further upgraded to one of the Penthouse suites.
#108
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Huh? You can't use these upgrade Certs to get a suite on an award stay. If you applied when you're a Diamond, your 2 free nights are in a suite anyways (with a few exceptions).
#109
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
#110
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
#111
Join Date: Mar 2013
Posts: 27
Not able to upgrade at HR Maui when booked through third party site
Hi All,
I m currently doing the diamond trial and called Hyatt to find out if I can upgrade to suite when i have made a booking through third party website. They refused.
What should I be doing since the rate at Hyatt.com has gone up since I booked?
I m currently doing the diamond trial and called Hyatt to find out if I can upgrade to suite when i have made a booking through third party website. They refused.
What should I be doing since the rate at Hyatt.com has gone up since I booked?
#112
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
You can still use a suite upgrade on a BRG rate, so you can try to reduce the rate in that manner.
#113
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
How long does it take for the suite upgrade certificates to appear in my account? My account reflects Diamond since yesterday after requesting Trial, but no certificates yet?
I read it's after "a few days", but I've got a stay this Sunday I would like to apply upgrade for, wondering if I will get them in time?
I read it's after "a few days", but I've got a stay this Sunday I would like to apply upgrade for, wondering if I will get them in time?
#114
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
How long does it take for the suite upgrade certificates to appear in my account? My account reflects Diamond since yesterday after requesting Trial, but no certificates yet?
I read it's after "a few days", but I've got a stay this Sunday I would like to apply upgrade for, wondering if I will get them in time?
I read it's after "a few days", but I've got a stay this Sunday I would like to apply upgrade for, wondering if I will get them in time?
#115
Join Date: May 2005
Location: SIN
Programs: QR Platinum, IHG Diamond, GHA Titanium
Posts: 215
How long does it take for the suite upgrade certificates to appear in my account? My account reflects Diamond since yesterday after requesting Trial, but no certificates yet?
I read it's after "a few days", but I've got a stay this Sunday I would like to apply upgrade for, wondering if I will get them in time?
I read it's after "a few days", but I've got a stay this Sunday I would like to apply upgrade for, wondering if I will get them in time?
#116
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
#117
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
So I've just went through this experience with an upcoming stay at Andaz Maui:
Will be staying there for 4 nights next week for our honeymoon (using WAILEA code) and had asked for Diamond Trial.
Called to have Diamond Suite Upgrade applied and was "confirmed" into Suite with Partial Ocean View. I then checked reservation and first email changed my rate to the suite rate (some $900+). Called in and they fixed the rate to my original rate, but then noticed Rate Type was changed to Andaz Rate instead of the WAILEA rate. Called in again and then they told me the upgraded room type was never confirmed at the hotel's end.
CS agent told me that she would have to revert my room type and rate to the original, then call the hotel to upgrade my room on their end (to Suite with Partial View using DSU). Viewing the reservation online though, would still reflect my original room type after the upgrade.
Is this how DSU works? Any insights? Thanks
Will be staying there for 4 nights next week for our honeymoon (using WAILEA code) and had asked for Diamond Trial.
Called to have Diamond Suite Upgrade applied and was "confirmed" into Suite with Partial Ocean View. I then checked reservation and first email changed my rate to the suite rate (some $900+). Called in and they fixed the rate to my original rate, but then noticed Rate Type was changed to Andaz Rate instead of the WAILEA rate. Called in again and then they told me the upgraded room type was never confirmed at the hotel's end.
CS agent told me that she would have to revert my room type and rate to the original, then call the hotel to upgrade my room on their end (to Suite with Partial View using DSU). Viewing the reservation online though, would still reflect my original room type after the upgrade.
Is this how DSU works? Any insights? Thanks
#118
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
It appears that it depends on how the agent applied the upgrade but seeing the original room type BEFORE the upgrade is typical - most of mine are that way - never had a problem though.
#119
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
Not quite sure I follow. By "BEFORE the upgrade", you meant BEFORE actually checking in?
#120
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I have gotten as many as 3 'change' emails as they work through the process of getting the upgrade applied, the first is to a suite at the suite rate, and then eventually it is to the suite at the rate I originally booked.
But if I look at the reservation on Hyatt.com, it does not appear that anything has changed, until I click 'Rate Rules' which gives a very abbreviated description of the suite, actually only half of the first line of the suite description, but I know the suite descriptions from the hotel's site, so I know that the upgrade is correct.
So confirm that your rate is correct on your reservation on Hyatt.com, and then click on "Rate Rules" to see if it describes the suite. Hope that works for you.