Nov 17, 2015, 8:59 am
Last edit by: UnitedConnection
Hotel Limousine/MPV: HK$1150 per trip per car (Mercedes S-320) or 6-person MPV for HKD$1400
Airport shuttle service (3rd party): ''Vigor Airport Shuttle Service Limited'' located at Arrival Hall B-01. Take shuttle to ‘’Harbour View International Hotel’’ (next door to GH). HK$140 per person per trip. This is no longer affiliated with the hotel, so tickets must be purchased directly from the vendor.
Diamond benefits as of 4 Sep 2016
- Complementary Continental Breakfast (in lounge) 7AM – 10:30AM Monday – Friday & 7AM – 11AM (Weekends & Public Holidays)
Diamond buffet breakfast also available in Grand Cafe- Complimentary Evening Cocktails - 5:30PM – 7:30PM
- All day complimentary tea, coffee, refreshments, and limited alcoholic beverages (not sure if this is in room or in lounge as lounge hours are 7AM – midnight)
- Complimentary 3 pieces laundry per day (standard service; not cumulative) for guests staying in a suite (not limited to Diamonds).
- Grand Club meeting room 1 hour/day.
Grand Hyatt Hong Kong REVIEW - MASTER THREAD
May 24, 2017, 11:00 am
#1278
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
May 24, 2017, 6:18 pm
#1279
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 552
May 24, 2017, 7:56 pm
#1280
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Conrad HKG is a shining star in its treatment of elites.
May 25, 2017, 1:15 am
#1281
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,598
The Club offering is one of the best any Hyatt has on offer. The hotel also looks after Globalist very well.
My first stay as Lifetime Globalist: Big celebration cake and a Thank You card signed by 20 different staff ranging from FO to GM. Very nice treat
My first stay as Lifetime Globalist: Big celebration cake and a Thank You card signed by 20 different staff ranging from FO to GM. Very nice treat
Jul 11, 2017, 3:42 pm
#1282
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
I needed a room in Hong Kong for the night and prices were quite high so I decided to book a club room on points. I had stayed at this property two years earlier. I wasn't a fan of the small room I had last time so I decided to go for a club room. Sadly the room smelled like mildew and wasn't very big. The view was of the pool and other buildings so kinda sad. The lounge was alright. I went there in the evening and morning. Basically smaller snack food. The red wine they had was very good. The staff in the lounge was good. The guy at the reception I couldn't understand what he was saying since his accent was soo thick. I still have no idea to this day what he was babbling about. I don't really care for the location. Its good if you need to be at the convention center but beyond that there are many other areas I'd rather stay. I had hoped by upgrading to the club level it would drastically improve my experience, but really it just cemented my impression that I would be much happier at the JW marriott or conrad. I won't stay again especially with a mildew smelling room which is just unacceptable at that level of establishment.
Aug 16, 2017, 8:29 pm
#1283
Join Date: Jul 2007
Programs: SPG Plat, Hyatt Diamond, AA EXP, UA 1K
Posts: 84
This (!!) succinctly captures why I've finally decided not to bother going out of my way (literally) to make Diamond/Globalist (ugh) for the 10th year in a row.
I kept trying to rationalize giving my continued business and loyalty to a brand/program that has overall been very good to me over the years but recent trips (most recently SE Asia) where Hyatt properties were either non-existent (most common) or priced irrationally higher than equal or better (IMO) properties along with the numerousdowngrades in benefits "enhancements" finally brought me to my senses.
Not gloating or smug at all - I was a genuine fan/huge supporter of GP and the vast majority of the properties (and staff) I visited worldwide. It'll be tough to walk away (and go against instinct to seek out -and often justify- Hyatt properties as first choice) but it simply isn't worth it for me and most of my friends/colleagues anymore. Just took me a while to finally accept it and start to move on. Time to finally "burn" instead of "earn", I guess.
I kept trying to rationalize giving my continued business and loyalty to a brand/program that has overall been very good to me over the years but recent trips (most recently SE Asia) where Hyatt properties were either non-existent (most common) or priced irrationally higher than equal or better (IMO) properties along with the numerous
Not gloating or smug at all - I was a genuine fan/huge supporter of GP and the vast majority of the properties (and staff) I visited worldwide. It'll be tough to walk away (and go against instinct to seek out -and often justify- Hyatt properties as first choice) but it simply isn't worth it for me and most of my friends/colleagues anymore. Just took me a while to finally accept it and start to move on. Time to finally "burn" instead of "earn", I guess.
It is if it's a downgrade from what was previously offered, particularly in the context of what I (and I believe many others) perceive to be a change in tone at many Hyatts. When I first challenged to Diamond three years ago I was blown away with the warm reception we got as Hyatt Diamonds. Now it too often seems that properties grudgingly provide the bare minimum that the rules require (with many actively striving to evade those requirements).
Contrast with my recent Marriott and SPG experiences, where I've been suite upgraded despite the complete absence of any rule requiring the property do that. That's how you build loyalty. But it's a concept not much in evidence during most of my Hyatt stays over the past year or so. (Exceptions: GH HKG, Andaz 5th.)
Note that this discussion is mostly theoretical and I'm hopeful there's been no permanent change at GH HKG, as this property has been a beacon for exemplary service and going above and beyond what the rules require.
Contrast with my recent Marriott and SPG experiences, where I've been suite upgraded despite the complete absence of any rule requiring the property do that. That's how you build loyalty. But it's a concept not much in evidence during most of my Hyatt stays over the past year or so. (Exceptions: GH HKG, Andaz 5th.)
Note that this discussion is mostly theoretical and I'm hopeful there's been no permanent change at GH HKG, as this property has been a beacon for exemplary service and going above and beyond what the rules require.
Aug 17, 2017, 3:09 am
#1284
Join Date: Aug 2005
Posts: 248
First time: There's a lot of construction work going on at the waterfront, so the view and noise means you won't have a comfortable dining experience.
Today: We've been told to align with WoH standards, which is breakfast only in the club. We'd like to still offer the cafe, but we've been told to stop.
Aug 17, 2017, 3:28 am
#1285
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
I've stayed here a few times since WoH, and have always been told no to breakfast at the cafe.
First time: There's a lot of construction work going on at the waterfront, so the view and noise means you won't have a comfortable dining experience.
Today: We've been told to align with WoH standards, which is breakfast only in the club. We'd like to still offer the cafe, but we've been told to stop.
First time: There's a lot of construction work going on at the waterfront, so the view and noise means you won't have a comfortable dining experience.
Today: We've been told to align with WoH standards, which is breakfast only in the club. We'd like to still offer the cafe, but we've been told to stop.
Aug 17, 2017, 5:24 am
#1286
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I've stayed here a few times since WoH, and have always been told no to breakfast at the cafe.
First time: There's a lot of construction work going on at the waterfront, so the view and noise means you won't have a comfortable dining experience.
Today: We've been told to align with WoH standards, which is breakfast only in the club. We'd like to still offer the cafe, but we've been told to stop.
First time: There's a lot of construction work going on at the waterfront, so the view and noise means you won't have a comfortable dining experience.
Today: We've been told to align with WoH standards, which is breakfast only in the club. We'd like to still offer the cafe, but we've been told to stop.
Aug 17, 2017, 8:23 am
#1288
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
There have been other reports of corporate cracking down on properties that exceed the published benefits.
Aug 17, 2017, 6:34 pm
#1289
Join Date: Aug 2011
Location: USA
Programs: Hyatt Globalist
Posts: 201
Aug 17, 2017, 6:40 pm
#1290
Join Date: Nov 2009
Programs: QF WP, WoH Glob, Accor Plat, Hilton Gold, Marriott Gold
Posts: 291
Had a 3 night stay here recently and was not offered breakfast at the cafe. Found the variety in the lounge to be fairly extensive however and was definitely sufficient for me.