12/31/07 check-in 1/1/08 check-out - 2007 or 2008 Stay Credit
Dec 25, 2007, 10:04 pm
#2
Suspended
Join Date: Feb 2004
Location: Washington DC
Programs: Delta Diamond, United IK, AA LifPLT, Hyatt Globalist, IHG PLT AMB, SPG Gold, Marriott Gold, Hilton G
Posts: 1,169
Dec 25, 2007, 10:49 pm
#3
Join Date: May 2005
Programs: UA 1K 2MM, DL MM, Hyatt Globalist, Hilton Diamond
Posts: 1,445
I called and asked, and they said that the date of checkout is what counts. My partner and I will spend NYE at the Manchester Grand Hyatt in San Diego, and I will start 2008 with two stay credits! 
Dec 26, 2007, 12:01 pm
#5
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
I hope it works out for you guys. My experience is different - I had a stay on August 31 (check in) - Sept. 1 (check out) and it didn't count towards FFN promo. When I called to ask I was told by several different CS agents that they go by check in date and not check out. I even talked with the supervisor and got the same response. Then again, FFN rules might be different.
Dec 26, 2007, 12:14 pm
#6
Join Date: Aug 2004
Location: Darmstadt
Programs: LH SEN, QR Platinum, Bonvoy Plat, GHA Black, Hyatt Globalist
Posts: 760
Same experience for me.
I had a stay from Oct 31st to Nov. 1st. FFN was ending Oct 31st and the night counted for FFN. I was told the date of check IN would count.
But I also would be happy if Dec 30 to Jan 02 would count for 2008, as I have a stay over that date.
I had a stay from Oct 31st to Nov. 1st. FFN was ending Oct 31st and the night counted for FFN. I was told the date of check IN would count.
But I also would be happy if Dec 30 to Jan 02 would count for 2008, as I have a stay over that date.
Last edited by Olip; Dec 26, 2007 at 1:24 pm
Dec 26, 2007, 12:37 pm
#7
Join Date: May 2003
Posts: 6,359
I hope it works out for you guys. My experience is different - I had a stay on August 31 (check in) - Sept. 1 (check out) and it didn't count towards FFN promo. When I called to ask I was told by several different CS agents that they go by check in date and not check out. I even talked with the supervisor and got the same response. Then again, FFN rules might be different.
Dec 26, 2007, 1:19 pm
#8
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
Many FTers had stays that same night that DID count towards FFN. In fact, you're the first person to report that they didn't receive FFN credit for that night I believe. Go back and read through the threads, but there were several FTers that posted they received FFN credit for stays the night of 8/31.
.
Dec 26, 2007, 7:17 pm
#9
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I hope it works out for you guys. My experience is different - I had a stay on August 31 (check in) - Sept. 1 (check out) and it didn't count towards FFN promo. When I called to ask I was told by several different CS agents that they go by check in date and not check out. I even talked with the supervisor and got the same response. Then again, FFN rules might be different.
Dec 27, 2007, 1:59 pm
#11
Join Date: Feb 2000
Location: USA; UA-1K; Hyatt Diamond, SPG Platinum
Posts: 1,729
SJC1K, I hope you will return the first week of January and let us know how this posted. I've had two 12/31 stays - one for one night, and one for three nights - and both counted as prior year stays. I was told that check-in date was what mattered. This was several years back, so it would be nice to know if the answer you were given is correct. Two stay credits on the 1st of the year would be great!
Dec 27, 2007, 8:19 pm
#12
Original Poster
Join Date: Jun 2004
Posts: 589
If this were the Starwood forum the company representative would have posted the definitive answer by now instead of leaving us to speculate over conflicting evidence. <sigh>. Of course at Starwood this question is addressed by a t&c phrase that is squarely on point (there, the checkin date is what determines it).
Dec 27, 2007, 10:23 pm
#13
Join Date: Dec 2006
Location: San Francisco
Posts: 407
I believe the check-in date determines the cut-off point, however, for multiple nights, they might be flexible to credit the stay for the new calendar year.
For Diamond, they can be rather accomodating.
Just give them a call. Good Luck and Happy 2008!
For Diamond, they can be rather accomodating.
Just give them a call. Good Luck and Happy 2008!
Dec 28, 2007, 6:50 am
#14
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I spoke with our official Hyatt representative regarding getting FFN credit for check ins on 8/31.
She told me that Hyatt goes by the check out date, not check in. A few people wrote customer service and received the same answer. I wouldn't divulge her name, so that left people unsure whether or not to believe me.
She told me that Hyatt goes by the check out date, not check in. A few people wrote customer service and received the same answer. I wouldn't divulge her name, so that left people unsure whether or not to believe me.
Dec 28, 2007, 7:09 am
#15
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
I spoke with our official Hyatt representative regarding getting FFN credit for check ins on 8/31.
She told me that Hyatt goes by the check out date, not check in. A few people wrote customer service and received the same answer. I wouldn't divulge her name, so that left people unsure whether or not to believe me.
She told me that Hyatt goes by the check out date, not check in. A few people wrote customer service and received the same answer. I wouldn't divulge her name, so that left people unsure whether or not to believe me.
.If what Mary's saying is the case than I got screwed
. I have no reason not to trust that you've been told this but there has been so much inconsistency in my dealings with any CS for that matter (including GP) that I always take what I am told with a grain of salt.