Aug 11, 2013, 9:18 pm
Last edit by: paul00
DN bonus: 2500 points for lounge closure
FAQ:
• T &C: During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
• So….
1) Denied access to open club - full breakfast in restaurant + 2500 points.
2) Temporarily closed club - doesn't matter if it’s seasonal or day of the week (e.g. closed on weekends) - full breakfast in restaurant + 2500 points.
3) No club at property (or permanently closed club) - full Breakfast in restaurant, NO 2500 points.
• It's not really a property discretion issue about the 2500 compensation points but Corporate CS will verify with the property that the RC/GC that is usually open was indeed closed on the date of the stay.
• 2500 points per stay, not night (including if you have a long stay covering 2 separate weekends)
• If closed for any part of your stay, even with breakfast vouchers, you are eligible. e.g., if closes Sunday after breakfast and reopens Monday, guests staying on a Sunday night are eligible for the 2500 points.
• Some properties are good about posting this (HR Schaumburg) while others (HR Milwaukee) are not. May require a call on the Diamond line
• The bonus (in lieu of lounge access) is a Diamond benefit so you get it regardless of how you paid (points, cash&points, My Elite rate, corporate rate, Hotwire/Priceline,etc)
• DISCLAIMER: The times (months, days, hours) of lounge closure may fluctuate. Please take what you find here and verify with the property if a closed (or open) RC/GC is important to you.
United States
Arizona
California
Hyatt Regency Indian Wells (Grand Champions Resort) -- Each summer they typically close the RC after July 4th until about Labor day.
Hyatt Regency Century Plaza -- closed Sunday after breakfast and reopens Monday. Hence, guests staying on a Sunday night should be eligible for the 2500 points.
Hyatt Regency Huntington Beach Resort & Spa closed every year in late December to early January
Hyatt Regency Sacramento – closed Fri morning after breakfast and re-open Mon evening
Hyatt Regency Santa Clara -- closed on weekends
Colorado
Connecticut
Hyatt Regency Greenwich – closed on weekends
Florida
Grand Hyatt Tampa Bay – Now open 7 days a week
Hyatt Regency Miami - Closed for renovations until mid-Sept. 2016
Hyatt Regency Jacksonville Riverfront. - "The Regency Club rooms and lounge are closed on weekends – Friday through Sunday"
Georgia
Grand Hyatt Atlanta in Buckhead -- closed Sunday after breakfast and reopens Monday for the evening service. Hence, guests staying on a Sunday night should be eligible for the 2500 points
Hawaii
Illinois
Hyatt Regency McCormick Place – no lounge, no bonus points
Hyatt Regency O'Hare - open 7 days a week
Hyatt Regency Schaumburg– used to be closed on weekends, lounge permanently closed January 2016
Indiana
Hyatt Regency Indianapolis – unstaffed on weekends. you will receive vouchers for appetizers in restaurant, and can grab non-alcoholic drinks in lounge. you will not receive 2.5k points
Kansas
N/A - Hyatt Regency Wichita has no lounge
Kentucky
Louisiana
Maryland
Hyatt Regency Baltimore -- closed for much of the winter months
Massachusetts
Michigan
Minnesota
Missouri
Nevada
New Jersey
New Mexico
New York
Hyatt Regency Rochester: lounge permanently closed, no bonus
Ohio
Oklahoma
Hyatt Regency Tulsa: lounge available to use on weekends, but no breakfast served (effectively closed)
Pennsylvania
Rhode Island
South Carolina
Texas
Hyatt Regency Lost Pines Resort and Spa -- close their RC's during the winter months, although they are open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt Regency Hill Country Resort -- close their RC's during the slow months (spring, fall/winter), although they are sometimes open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt North Dallas: lounge permanently closed, no bonus
Utah
Virginia
Hyatt Regency Reston: close Friday midday and reopens Monday morning for breakfast
Washington
Washington, DC
Wisconsin
Hyatt Regency Milwaukee – lounge closed on weekends
China
Hyatt Regency Jing Jin City Resort and Spa – lounge is closed, although it is still mentioned on the hotel's website, so you should receive bonus points. Diamond members can order complimentary Happy Hour drinks (wine, beer, spirits, soft drinks and juice) and snacks (spring rolls, dumplings, buns, sandwiches, cake) off a special menu between 5:30pm and 7:30pm in the Lobby Lounge.
Russia
Hyatt Regency Ekaterinburg – lounge does not serve breakfast on any day; instead, full breakfast buffet in the restaurant is available free of charge, as well as bonus points (see review by paul00)
FAQ:
• T &C: During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
• So….
1) Denied access to open club - full breakfast in restaurant + 2500 points.
2) Temporarily closed club - doesn't matter if it’s seasonal or day of the week (e.g. closed on weekends) - full breakfast in restaurant + 2500 points.
3) No club at property (or permanently closed club) - full Breakfast in restaurant, NO 2500 points.
• It's not really a property discretion issue about the 2500 compensation points but Corporate CS will verify with the property that the RC/GC that is usually open was indeed closed on the date of the stay.
• 2500 points per stay, not night (including if you have a long stay covering 2 separate weekends)
• If closed for any part of your stay, even with breakfast vouchers, you are eligible. e.g., if closes Sunday after breakfast and reopens Monday, guests staying on a Sunday night are eligible for the 2500 points.
• Some properties are good about posting this (HR Schaumburg) while others (HR Milwaukee) are not. May require a call on the Diamond line
• The bonus (in lieu of lounge access) is a Diamond benefit so you get it regardless of how you paid (points, cash&points, My Elite rate, corporate rate, Hotwire/Priceline,etc)
• DISCLAIMER: The times (months, days, hours) of lounge closure may fluctuate. Please take what you find here and verify with the property if a closed (or open) RC/GC is important to you.
United States
Arizona
California
Hyatt Regency Indian Wells (Grand Champions Resort) -- Each summer they typically close the RC after July 4th until about Labor day.
Hyatt Regency Century Plaza -- closed Sunday after breakfast and reopens Monday. Hence, guests staying on a Sunday night should be eligible for the 2500 points.
Hyatt Regency Huntington Beach Resort & Spa closed every year in late December to early January
Hyatt Regency Sacramento – closed Fri morning after breakfast and re-open Mon evening
Hyatt Regency Santa Clara -- closed on weekends
Colorado
Connecticut
Hyatt Regency Greenwich – closed on weekends
Florida
Grand Hyatt Tampa Bay – Now open 7 days a week
Hyatt Regency Miami - Closed for renovations until mid-Sept. 2016
Hyatt Regency Jacksonville Riverfront. - "The Regency Club rooms and lounge are closed on weekends – Friday through Sunday"
Georgia
Grand Hyatt Atlanta in Buckhead -- closed Sunday after breakfast and reopens Monday for the evening service. Hence, guests staying on a Sunday night should be eligible for the 2500 points
Hawaii
Illinois
Hyatt Regency McCormick Place – no lounge, no bonus points
Hyatt Regency O'Hare - open 7 days a week
Hyatt Regency Schaumburg– used to be closed on weekends, lounge permanently closed January 2016
Indiana
Hyatt Regency Indianapolis – unstaffed on weekends. you will receive vouchers for appetizers in restaurant, and can grab non-alcoholic drinks in lounge. you will not receive 2.5k points
Kansas
N/A - Hyatt Regency Wichita has no lounge
Kentucky
Louisiana
Maryland
Hyatt Regency Baltimore -- closed for much of the winter months
Massachusetts
Michigan
Minnesota
Missouri
Nevada
New Jersey
New Mexico
New York
Hyatt Regency Rochester: lounge permanently closed, no bonus
Ohio
Oklahoma
Hyatt Regency Tulsa: lounge available to use on weekends, but no breakfast served (effectively closed)
Pennsylvania
Rhode Island
South Carolina
Texas
Hyatt Regency Lost Pines Resort and Spa -- close their RC's during the winter months, although they are open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt Regency Hill Country Resort -- close their RC's during the slow months (spring, fall/winter), although they are sometimes open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt North Dallas: lounge permanently closed, no bonus
Utah
Virginia
Hyatt Regency Reston: close Friday midday and reopens Monday morning for breakfast
Washington
Washington, DC
Wisconsin
Hyatt Regency Milwaukee – lounge closed on weekends
China
Hyatt Regency Jing Jin City Resort and Spa – lounge is closed, although it is still mentioned on the hotel's website, so you should receive bonus points. Diamond members can order complimentary Happy Hour drinks (wine, beer, spirits, soft drinks and juice) and snacks (spring rolls, dumplings, buns, sandwiches, cake) off a special menu between 5:30pm and 7:30pm in the Lobby Lounge.
Russia
Hyatt Regency Ekaterinburg – lounge does not serve breakfast on any day; instead, full breakfast buffet in the restaurant is available free of charge, as well as bonus points (see review by paul00)
List of all Regency / Grand Club closed - WIKI
Feb 24, 2012, 9:15 pm
#47
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
oc2005 is correct regarding the Hyatt Regency Irvine:
They close after breakfast on Friday mornings and reopen for evening snacks Monday evening. If you check in Sunday night, you take your breakfast in the restaurant (order off the menu unless there is a large group at the hotel, when the buffet is offered).
Hyatt Regency Reston: close Friday midday and reopens Monday morning for breakfast
They close after breakfast on Friday mornings and reopen for evening snacks Monday evening. If you check in Sunday night, you take your breakfast in the restaurant (order off the menu unless there is a large group at the hotel, when the buffet is offered).
Hyatt Regency Reston: close Friday midday and reopens Monday morning for breakfast
Feb 24, 2012, 9:29 pm
#48
Join Date: Jul 2006
Location: York, PA
Programs: MRSPG LT Tit, HH Diamond, Hertz Pres.
Posts: 1,737
Apr 17, 2012, 10:40 am
#52
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I don't believe the hotel has a club lounge. During the week, they set out some continental breakfast items in the foyer of the 6th floor, but unless they added a club lounge recently, there is no lounge.
What excuse were you given?
What excuse were you given?
Apr 17, 2012, 6:38 pm
#53
Join Date: Nov 2011
Posts: 134
Regarding the lame excuse, when I called GP they told me that the property doesn't have club lounge. After I mentioned that the hotel had said otherwise, and that I was given the points after a stay at another location-where the club lounge was closed on the weekends-she said that those points (from the other stay) had been awarded incorrectly.
Apr 17, 2012, 9:14 pm
#54
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Thank you for confirming that there still is no lounge. I havent stayed there in a while.
The rep was incorrect about closed lounges on weekends. That's not a surprise, either.
The rep was incorrect about closed lounges on weekends. That's not a surprise, either.
Feb 22, 2013, 6:06 pm
#57
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
It's possible, but you might have to ask for them. A similar thing happened at the Hyatt Regency Tokyo last month. I didn't initially receive the points, but when I queried Gold Passport about it a week later, they did give me the points.
Feb 23, 2013, 9:57 pm
#59
Join Date: Feb 2009
Location: SAN
Programs: AA EXP 4 MM, Hyatt Globalist, Hilton Diamond
Posts: 884
Feb 24, 2013, 1:27 pm
#60
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028