apple1122

Hi,

I want to check if I booked a room with C+P (DSU), can my friend check in first? We will arrive with different flights. I will arrive much later that evening and her flight arrive earlier that day.

Do I need to be present at the check-in? How flexible are the staff at this hotel check in the guest without the primary guest? Can I put her name on the reservation?

does this hotel charge extra for roll away bed with C+P (DSU) booking?

Thanks

ckpeter

I was told that they waive the roll away bed fees for diamonds.

Insomnia4u

When I pre-booked a rollaway bed and confirmed 3 persons they did not charge for the extra bed, but for the extra person and changed the price. So you do pay anyways.

AKCuisine

I'll be returning to the HR-TST in November for a short stay. My first night I'm scheduled to arrive fairly late (flight lands about 9 PM) and I've applied the Hyatt credit card free night certificate for a regular king room. My next 3 nights are booked in a Club King room on points.

This year I've dropped to Platinum status, so I can't fall back on a Diamond upgrade. When I get to HKG I will have been traveling for several days. I also am dealing with some medical issues that contribute to fatigue, and I would prefer to not have pack up and move from one room to another after just one night.

What do you think are the odds that I may be able to be checked into a Club room for my first night (on the certificate)? Is the Club level typically full?

jpdx

There's no appreciable difference between club rooms and standard rooms (apart from the view -- better on higher floors), and I'm sure they'd let you stay in your room and just add club access for the applicable nights.

Sods

+1. They have done this for me in June/July his year

apple1122

Hi

So we have two adults and one 3 yr old toddler. Does the toddler count as an extra person if we request a roll away bed? We are Hyatt Diamond.

thanks.

Roaming Ryan

I'm staying at this property tonight. Booked two rooms, one cash and points, the other on my Hyatt anniversary night award. Two adults in one room, one in the other. At check-in they told me both rooms were upgraded to suites. Great! Next they told me we'd have to pay the extra 220 HKD fee for the third person to access the regency club. Is that right?

UKUAFlyer

Roaming Ryan - yes, I believe what they are quoting you is consistent.

I've stayed at Hyatt TST a few times, and I'm pretty sure on the welcome letter you receive it makes mention of this.
I think this may be the same at other Hyatt's in Asia - seem to recall similar policy at GH Singapore. (And also other non Hyatt's with lounges in Asia over the years).

italdesign

Need advice for upcoming stay as Diamond. Two nights, C&P. Emailed front desk to request harbor view room; got reply of "we'll do what we can". Currently debating if I should apply DSU, as I have 3 DSUs that will go to waste. Ultimate goal is to get a harbor view room, second choice being the harbor view suite (one level higher than DSU suite). Does Hyatt ever let you have a confirmed downgrade- e.g. book DSU suite, confirm to harbor view room? If not, then DSU may do more harm than help.

Tokyoite

Email the hotel. They will be flexible.

Fly Me To The Moon

OP already did....

italdesign

I guess I'm wondering which option will maximize the likelihood of getting a harbor view room - 1) keep current standard room reservation and hope they upgrade me based on my email and/or Diamond status, or 2) book into a suite and have them downgrade me, preferably confirmed in advance. I guess I can always remove the DSU and make it go back to the regular room if they cannot confirm the downgrade in advance - is that right?

If apply DSU, do I have the order of preference right for the best view/spaciousness combination?

1. xx08 or xx23 corner room
2. Grand Suite Harbor View
3. any other harbor view room

RTW1

The only one that can help you is the hotel itself. They determine room allocation...

And since view rooms are most likely to be in more demand than suites and DSU's don't get the hotel any revenue it's upto them to quote you the options or upcharges.

I doubt they will confirm anything in advance without additional payment.

Kacee

It's totally up to the property and much depends on how they're booked your nights.

They will give Diamonds a harbour view room if there's one available (though in my recent experience you may have to insist at check-in when they try to palm off a city view club room).

The least likely outcome is a harbour view regency suite. There aren't many of those. (Though they did give me one on my first stay ever here. The view is not as good in the suites as in the rooms.)