Jul 1, 2013, 10:41 am
Last edit by: seawolf
Based upon requests, this is now a wiki - please feel free to edit - but please only post the suite that you are confirmed into and not what you ultimately get (eg PH Vendome books into Park Suite but many ultimately get a Park Executive Suite). I'll start with that one for formatting example - I will try to do refinements to this when I have some time later.
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)
Mar 21, 2014, 10:12 am
#826
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
Apr 2, 2014, 11:21 pm
#827
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
1. Hyatt Hotel Canberra - a Park Hyatt Hotel (Canberra, Australia).
2. Park suite king.
3. About 80 square metres.
4. Two entirely separate hotels rooms connected by an interconnecting door. One bedroom, two bathrooms.
5. B+. I wasn't thrilled with this suite. To me, two rooms that become interconnecting does not a suite make. Take that part out, though, and it's very nice. The second room has a pull-down bed (that comes out of the wall) that I also found tacky but it serves a purpose and was comfortable. The rooms are large and the bathrooms (two full size, although one without a separate tub) are very big.
6. It's a beautiful hotel with decent rooms and solid staff.
2. Park suite king.
3. About 80 square metres.
4. Two entirely separate hotels rooms connected by an interconnecting door. One bedroom, two bathrooms.
5. B+. I wasn't thrilled with this suite. To me, two rooms that become interconnecting does not a suite make. Take that part out, though, and it's very nice. The second room has a pull-down bed (that comes out of the wall) that I also found tacky but it serves a purpose and was comfortable. The rooms are large and the bathrooms (two full size, although one without a separate tub) are very big.
6. It's a beautiful hotel with decent rooms and solid staff.
Apr 14, 2014, 10:40 am
#828
Join Date: Jan 2005
Location: YYZ > PEK > YYZ
Posts: 315
Hi,
Just used a Diamond Suite upgrade for the Grand Hyatt Hong Kong for December.
They booked me into an "Executive Room", which is different from the one mentioned in the Wiki. Has anybody had recent experience using a DSU at this property and what room it was booked into?
Thanks
Just used a Diamond Suite upgrade for the Grand Hyatt Hong Kong for December.
They booked me into an "Executive Room", which is different from the one mentioned in the Wiki. Has anybody had recent experience using a DSU at this property and what room it was booked into?
Thanks
Apr 28, 2014, 10:23 am
#829
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
1. Grand Hyatt Istanbul, Turkey
2. Grand Suite King
3. 80 sqm
4. 1 bedroom, 1 bathroom
5. Yes. A+
6. I wouldn't say this hotel's location is outstanding but it isn't bad, either. It's just a few minutes walk to Taksim Square and the associated metro station. From the Square there are a number of shops off side strips. It was a great suite. Very comfortable and very well appointed.
2. Grand Suite King
3. 80 sqm
4. 1 bedroom, 1 bathroom
5. Yes. A+
6. I wouldn't say this hotel's location is outstanding but it isn't bad, either. It's just a few minutes walk to Taksim Square and the associated metro station. From the Square there are a number of shops off side strips. It was a great suite. Very comfortable and very well appointed.
Apr 30, 2014, 11:49 am
#830
Join Date: Jun 2011
Location: CHS
Programs: DL Diamond, WN A-List, Marriott Platinum Elite, Hyatt Globalist
Posts: 685
1. Property: Park Hyatt Mendoza
2. Suite Type: Park Suite
3. Size: 110-sq.-metre (1184 ft²)
4. Bed/Bath: 1 bedroom, ? bathroom
5. Grade/Rating:
6. Comments:
I just confirmed this Diamond Suite Upgrade over the phone, the stay has not occurred yet.
2. Suite Type: Park Suite
3. Size: 110-sq.-metre (1184 ft²)
4. Bed/Bath: 1 bedroom, ? bathroom
5. Grade/Rating:
6. Comments:
I just confirmed this Diamond Suite Upgrade over the phone, the stay has not occurred yet.
Apr 30, 2014, 11:52 am
#831
Join Date: Jun 2011
Location: CHS
Programs: DL Diamond, WN A-List, Marriott Platinum Elite, Hyatt Globalist
Posts: 685
1. Property: PALACIO DUHAU - PARK HYATT BUENOS AIRES
2. Suite Type: Park Suite
3. Size: 59-72-sq.-metre (635-775 ft²)
4. Bed/Bath: 1 bedroom, 1.5 bathrooms
5. Grade/Rating:
6. Comments:
I just confirmed this Diamond Suite Upgrade over the phone, the stay has not occurred yet. I booked the stay using Cash + Points = $125+ 10,000 points per night.
2. Suite Type: Park Suite
3. Size: 59-72-sq.-metre (635-775 ft²)
4. Bed/Bath: 1 bedroom, 1.5 bathrooms
5. Grade/Rating:
6. Comments:
I just confirmed this Diamond Suite Upgrade over the phone, the stay has not occurred yet. I booked the stay using Cash + Points = $125+ 10,000 points per night.
Apr 30, 2014, 11:59 am
#832
Join Date: Jun 2011
Location: CHS
Programs: DL Diamond, WN A-List, Marriott Platinum Elite, Hyatt Globalist
Posts: 685
1. Property: Grand Hyatt Atlanta in Buckhead
2. Suite Type: Executive Suite
3. Size: 650-700 ft²
4. Bed/Bath: 1 bedroom, ? bathrooms
5. Grade/Rating:
6. Comments: "Two Executive Suites also offer private balconies."
I just confirmed this Diamond Suite Upgrade over the phone, the stay has not occurred yet.
2. Suite Type: Executive Suite
3. Size: 650-700 ft²
4. Bed/Bath: 1 bedroom, ? bathrooms
5. Grade/Rating:
6. Comments: "Two Executive Suites also offer private balconies."
I just confirmed this Diamond Suite Upgrade over the phone, the stay has not occurred yet.
May 24, 2014, 3:21 am
#833
Join Date: Nov 2008
Programs: SQ QPP1, HYATT DIA, SPG GOLD, HH GOLD, IHG GOLD
Posts: 656
A new Diamond member here (thanks to the Diamond Challenge) and some confusion arises over the usage of the Suite Upgrade Award.
I called up the Hyatt Gold Passport hotline at least twice and I received different answers:
1. The agent said that the Suite Upgrade is only available for rates in which the Suite room is showing up. Under the lowest paid rate (Weekday Saver Rate), only the Deluxe Twin room is available for booking and I cannot use this rate (according to the agent) to secure the Suite Upgrade. However, under a higher rate (Weekday Retreat Rate), both the Deluxe Twin and Suites are available, so, the agent advised me to use the Suite Upgrade under this higher paid rate.
2. I called up again just 10 mins ago and a different agent was insistent that the Suite Upgrade can only be used for Best Available Rate (which is even higher than the Weekday Retreat Rate I was booked under).
So, which one is actually correct?????
I called up the Hyatt Gold Passport hotline at least twice and I received different answers:
1. The agent said that the Suite Upgrade is only available for rates in which the Suite room is showing up. Under the lowest paid rate (Weekday Saver Rate), only the Deluxe Twin room is available for booking and I cannot use this rate (according to the agent) to secure the Suite Upgrade. However, under a higher rate (Weekday Retreat Rate), both the Deluxe Twin and Suites are available, so, the agent advised me to use the Suite Upgrade under this higher paid rate.
2. I called up again just 10 mins ago and a different agent was insistent that the Suite Upgrade can only be used for Best Available Rate (which is even higher than the Weekday Retreat Rate I was booked under).
So, which one is actually correct?????
May 24, 2014, 5:35 am
#834
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
A new Diamond member here (thanks to the Diamond Challenge) and some confusion arises over the usage of the Suite Upgrade Award.
I called up the Hyatt Gold Passport hotline at least twice and I received different answers:
1. The agent said that the Suite Upgrade is only available for rates in which the Suite room is showing up. Under the lowest paid rate (Weekday Saver Rate), only the Deluxe Twin room is available for booking and I cannot use this rate (according to the agent) to secure the Suite Upgrade. However, under a higher rate (Weekday Retreat Rate), both the Deluxe Twin and Suites are available, so, the agent advised me to use the Suite Upgrade under this higher paid rate.
2. I called up again just 10 mins ago and a different agent was insistent that the Suite Upgrade can only be used for Best Available Rate (which is even higher than the Weekday Retreat Rate I was booked under).
So, which one is actually correct?????
I called up the Hyatt Gold Passport hotline at least twice and I received different answers:
1. The agent said that the Suite Upgrade is only available for rates in which the Suite room is showing up. Under the lowest paid rate (Weekday Saver Rate), only the Deluxe Twin room is available for booking and I cannot use this rate (according to the agent) to secure the Suite Upgrade. However, under a higher rate (Weekday Retreat Rate), both the Deluxe Twin and Suites are available, so, the agent advised me to use the Suite Upgrade under this higher paid rate.
2. I called up again just 10 mins ago and a different agent was insistent that the Suite Upgrade can only be used for Best Available Rate (which is even higher than the Weekday Retreat Rate I was booked under).
So, which one is actually correct?????
Suite award is valid for reservations booked between 3/1/2011 to 2/29/2012 at participating Hyatt hotels and resorts where suite accommodations are available, and may be applied to future reservations. In the event a Suite award is redeemed for stay dates beyond expiration date and reservation is cancelled after expiration date, the Suite award will be forfeited. Upgrade must be requested and redeemed at time of reservation and is subject to availability. Upgrade confirmation will be provided at time of reservation. A complimentary suite upgrade is only valid on paid stays/nights, when paying an Eligible Rate for a maximum of 7 consecutive nights. Member must call 800.400.2261 or their nearest worldwide reservation center to redeem upgrade award. Upgrade awards are not available at Hyatt Regency Kyoto, Hyatt Regency Paris-Madeleine, Park Hyatt Sydney and Park Hyatt Beaver Creek Resort, Hyatt Place, Hyatt Summerfield Suites or Hyatt Residence Group resorts. For purposes of this award, a suite provides for one-bedroom accommodations. Suite upgrade award is not valid toward Specialty, Premier, Presidential or Diplomatic Suites. Award is not transferable, negotiable or redeemable for cash or other substitutions. Credit will not be issued for unused upgrade awards. Guest is responsible for all charges exclusive of awards. There are limited numbers of suites available at each property. Hyatt reserves the right to alter or withdraw this program at any time without notice. Hyatt Hotels & Resorts™ encompasses hotels managed, franchised or leased by subsidiaries and affiliates of Global Hyatt Corporation. The trademarks Hyatt™, Hyatt Hotels & Resorts™, Park Hyatt™, Andaz™, Grand Hyatt™, Hyatt Regency™, Hyatt Place™, Hyatt Summerfield Suites™, Hyatt Residence Group™, Hyatt Gold Passport™, and related marks are trademarks of Hyatt Corporation. © 2014 Hyatt Corporation. All rights reserved.
....ignore the old dates above, the key phrase is "eligible rate". Also, "limited number of suites available". In the past, I have used a DSU certificate on Points&Cash reservation and also with My Elite Rate rooms. Really depends on suites allocated to be used at each property for DSU. Book far in advance I the key, but depends on the property.
May 24, 2014, 1:08 pm
#835
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
A new Diamond member here (thanks to the Diamond Challenge) and some confusion arises over the usage of the Suite Upgrade Award.
I called up the Hyatt Gold Passport hotline at least twice and I received different answers:
1. The agent said that the Suite Upgrade is only available for rates in which the Suite room is showing up. Under the lowest paid rate (Weekday Saver Rate), only the Deluxe Twin room is available for booking and I cannot use this rate (according to the agent) to secure the Suite Upgrade. However, under a higher rate (Weekday Retreat Rate), both the Deluxe Twin and Suites are available, so, the agent advised me to use the Suite Upgrade under this higher paid rate.
2. I called up again just 10 mins ago and a different agent was insistent that the Suite Upgrade can only be used for Best Available Rate (which is even higher than the Weekday Retreat Rate I was booked under).
So, which one is actually correct?????
I called up the Hyatt Gold Passport hotline at least twice and I received different answers:
1. The agent said that the Suite Upgrade is only available for rates in which the Suite room is showing up. Under the lowest paid rate (Weekday Saver Rate), only the Deluxe Twin room is available for booking and I cannot use this rate (according to the agent) to secure the Suite Upgrade. However, under a higher rate (Weekday Retreat Rate), both the Deluxe Twin and Suites are available, so, the agent advised me to use the Suite Upgrade under this higher paid rate.
2. I called up again just 10 mins ago and a different agent was insistent that the Suite Upgrade can only be used for Best Available Rate (which is even higher than the Weekday Retreat Rate I was booked under).
So, which one is actually correct?????
May 24, 2014, 2:43 pm
#836
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
GH San Francisco still confirms into the Executive Suite. Looks like two previously connecting rooms modified, but a very nice setup nonetheless. Having two bathrooms is kind of cool.
Tried to confirm a DSU at the HR San Francisco Embarcadero. Even though both the Embarcadero Suite and the Balcony Suite are showing as available on the website, apparently upgrade availability is not open. I'm new to Hyatt, so they explained to me that upgrade inventory is different from revenue inventory. Is this generally the case or is this a rare example? I usually search online to check for upgrade availability.
Tried to confirm a DSU at the HR San Francisco Embarcadero. Even though both the Embarcadero Suite and the Balcony Suite are showing as available on the website, apparently upgrade availability is not open. I'm new to Hyatt, so they explained to me that upgrade inventory is different from revenue inventory. Is this generally the case or is this a rare example? I usually search online to check for upgrade availability.
May 24, 2014, 2:48 pm
#837
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
GH San Francisco still confirms into the Executive Suite. Looks like two previously connecting rooms modified, but a very nice setup nonetheless. Having two bathrooms is kind of cool.
Tried to confirm a DSU at the HR San Francisco Embarcadero. Even though both the Embarcadero Suite and the Balcony Suite are showing as available on the website, apparently upgrade availability is not open. I'm new to Hyatt, so they explained to me that upgrade inventory is different from revenue inventory. Is this generally the case or is this a rare example? I usually search online to check for upgrade availability.
Tried to confirm a DSU at the HR San Francisco Embarcadero. Even though both the Embarcadero Suite and the Balcony Suite are showing as available on the website, apparently upgrade availability is not open. I'm new to Hyatt, so they explained to me that upgrade inventory is different from revenue inventory. Is this generally the case or is this a rare example? I usually search online to check for upgrade availability.
May 24, 2014, 5:32 pm
#838
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269
I have always been under the impression that if a suite (which the DSU can be applied to i.e. basic suite) is available for purchase under any rate, then it is available for a DSU. Is this not the case?
May 24, 2014, 8:00 pm
#839
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
No it is not the case - unlike the base entry room if sold for revenue then is available for award redemption.
May 24, 2014, 10:09 pm
#840
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
1. Park Hyatt Hotel Busan
2. Park executive suite king.
3. 68 square metres but it feels very spacious. A clever use of space perhaps?
4. An ocean facing bedroom, bathroom and a living area complete with couches and a larger television. Walk in closet.
5. C+. I like the modern layout and relative 'spaciousness' but the room had flaws. There was no Diamond welcome amenity and the washlet nozzle was bent. Ended up spraying me on the back. The closet is a welcome change from the horrible, standing piebox that the Grand Hyatt Seoul executive suites all have.
2. Park executive suite king.
3. 68 square metres but it feels very spacious. A clever use of space perhaps?
4. An ocean facing bedroom, bathroom and a living area complete with couches and a larger television. Walk in closet.
5. C+. I like the modern layout and relative 'spaciousness' but the room had flaws. There was no Diamond welcome amenity and the washlet nozzle was bent. Ended up spraying me on the back. The closet is a welcome change from the horrible, standing piebox that the Grand Hyatt Seoul executive suites all have.