gregorygrady

Some of the high floor plans are different than some of the lower floor plans.

Good room summary. Pretty much dead on. A couple additional observations from my stays there:

- You must have been in Rm. 307, which has 2 doubles and a good sized balcony, the same size balcony as Rm. 308.
- There are actually 3 "Terrace Rooms" in the hotel: 302, 307, 308. These rooms are called "Water Tower Rooms" by the hotel and are the 3 rooms with balconies at this hotel. You can see distinguish these rooms from outside the hotel as they are the only 3 rooms to have the green balcony "bars" when you look from the outside. Rm 302 has by far the biggest balcony, a huge wrap-around balcony that view both the Water Tower (North Michigan Ave) and the "American Girl" strore (Chicago Ave) directions. Rm. 302 also has a nice soaker tub with a window with great views of the Water Tower, whereas both 307/308 have separate tubs but no windows above the tub to look out of. Rms. 302/308 both have a King bed.
- The Water Tower is directly across from Rms. 307/308 if you want a direct view of the Water Tower.
-If you can't get a lower room with a view of the Water Tower, skip the mid level floors and go for a high floor so you can get a view of Lake Michigan. The mid level floors are too high to see the Water Tower but too low to see Lake Michigan.
- If you are Diamond, this is one place where you will want to skip the 1W amenity and go for the champaign or wine. Both are excellent (~$30 apiece retail) and I would also highly recommend the chocolate covered strawberries. Delicious!!
-I'd highly recommend Rm 302 if I had to pick any room at this hotel (Pres. Suite type rooms excepted of course)....

obscure2k

I just looked again at my confirmation and see that I am confirmed for "west city view, king bed 550 sq. feet, floors 8-18. Does this sound good?
Thanks

peteropny

Try for "east" Water Tower / Lake view on check-in.

gregorygrady

Nope, these are the bad (well, I should probably say worse view, not bad) rooms. You want an East (Lake/Water Tower) view. If you have any status with Hyatt and you booked into that room for the lower price, they may upgrade you to a better room via 1-800-CHECKIN or else at the check-in desk.

SanDiego1K

What is the daily charge for internet access?

gregorygrady

Not sure, but they have two free computers with Internet for guest use just past the front desk.

peteropny

Well I think you got one of the Water Tower / Lake view rooms I didn't And as usual, this property's inept service with rooms leaves a lot to be desired. I did the 800-checkin and was assigned 1714 (west city view - with a promise to be put on the potential "upgrade" list), upon arrival 5 hours later, I'm put in 1515 (same view - 2 floors lower - and from the floor map slightly smaller). Why can't this hotel get their act together

SanDiego1K

I got a better room than the Hyatt forum moderator.

Still, it was all very odd. I spent 15 minutes on the phone with 1-800-CHECKIN, as they conferred back and forth with the hotel and me. Eventually, I was assigned 804. When I got to the hotel, I was told I was upgraded - to 908. You can imagine how I reacted to getting one of the dreaded xx08 rooms! I couldn't extract any explanation as to how they could give away the room into which I had been checked.

Ultimately, since I refused to accept 908 (despite the desk clerk assuring me it was a lovely room and one in which he personally liked to stay) I was given a wonderful rom, xx06 - looking straight at the Water Tower and beyond to the lake.

I am bemused about the room problem. Never once did the desk clerk explain or apologize.

lalala

I cannot remember the room we were assigned at this hotel, but I can tell you, it was nice to be able to see the lake from the tub. I could definitely stay in that room again.

How is FFN availbility working for this hotel? I haven't even tried looking, but me thinks it is a good use of FFNs this winter.

lala

peteropny

Well you weren't in xx08 since that doesn't have a tub.

Not sure about FFN availability right now but we had "pre-reserved" these before FFN was announced.

Anyways, I had another less than satisfying stay. In addition to the odd room change from 1714 assigned at check-in to 1515, last night they did about a 1/4 turndown service - only the window shades were lowered with neither the room nor the bathroom "refreshed".

Why can't this hotel get their act together

SanDiego1K

I loved this hotel, despite some very quirky service issues. It's got such great "bones", that the satisfaction with my stay survived a few hiccups.

What I like:

• It's a relatively small property, so has an intimate feel
• The room views east, over Michigan Avenue, the Water Tower, and to the lake are spectacular
• I loved both the window seat and the comfortable seat with foot stool.
• We were offered the hotel car to take us to dinner as it was available when we came in search of a taxi.
• There were 2 free computers just off the lobby.
• NoMi had good breakfasts. Both the grapefruit juice and the orange juice were fresh squeezed. Eggs benedict were made with lobster. The tea was actually made with tea leaves.
• The location is superb, in the heart of many shopping and restaurant choices.
• Diamond amenity: chocolate dipped strawberries. Enough said.
• I liked being able to look outside from the bathroom.
• I didn't use them - but candles by the tub was a cool amenity.

I've stayed in a lot of Chicago hotels - and this is now, by far, my favorite. Thank you, peteropny, for encouraging me to stay here.

obscure2k

I also loved the hotel, although I did not score a good view. My room was very well designed and I did use the candles while soaking in that really deep and great bathtub. Very decadent, indeed. Best of all, I arrived at the hotel after 10:00 PM and was starving; having traveled in economy on DL from LAX with a connection in ATL. Went to the very attractive NOMI bar which happily offered a good selection of food. A good martini, a club sandwich and I immediately forgot about the miserable flights. I also liked the fact that the soaps did not have to be unwrapped...a nice touch. BTW, the bed linens are by Frette, which is probably why I slept 11 hours one night.

Navin R Johnson

I love the PH Chicago and stay there with my lady whenever I can.

Navin R Johnson

Just re-read your post and saw your mention of the private car service. I haven't used that at the PH Chicago.

Could you share more details about the private car?

Thanks.

exitrowaisleseat

Am staying at the Park Hyatt in 2 weeks for 1 night. Currently have a Terrance King Water Tower Place View room booked for just over $400. Is it worth it? Do I need a terrace room? Have always wanted to stay there but read a lot of mixed reviews here, on the Hyatt Review Site as well as TripAdvisor. Some are glowing reviews, some aren't. Looking for a great room, good size & luxurious. Any advice about this property or other recommendations would be great...Thanks