Gold Passport Concierge

Dear FlyerTalkers,

Beginning today, we are rewarding Hyatt Gold Passport members with a discount for reservations at Hyatt hotels in the U.S., Canada and Australia made through Hyatt.com or our mobile app.

Why? Because experience matters, and we can provide you with the best one when you book directly with us. We have more chances to get to know you – with more information that’s straight from the source – and more opportunities to personalize your experience, whether that’s you picking the best room type or us knowing you want an extra blanket.

This new discount (subject to availability) is just one of the benefits of booking directly.

• Best value: With Hyatt’s Best Rate Guarantee, if a guest finds a qualifying lower rate published on another site within 24 hours of booking, Hyatt will match it and discount it by 20 percent for the entire stay. There was some confusion about this recently, so be sure you’ve seen the latest details on Hyatt.com.
• Loyalty program benefits: Hyatt Gold Passport members who make direct bookings can earn loyalty points and credit toward elite tier status, which brings additional benefits such as free premium Wi-Fi and complimentary suite upgrades.
• On-the-go access and support: Hyatt.com and the mobile app make it easy to manage reservations on-the-go, including reservation changes without surprise fees and around-the-clock support by phone or social channels.

And, you’ll soon see an enhanced mobile app that will further your ability to drive your own experiences, including instant communication with us on services like Messenger or text messaging. It will be in “test mode” within the next few weeks, so we will share it for your feedback to fine-tune it before the official launch.

Sincerely,

Ellen Lee
Senior Vice President, Global Digital
Hyatt

britishcanuck

Is the section in bold simply relating to Diamond Suite Upgrades or is there something new?

austin_modern

*corrections

... When the app and website actually work.

peteropny

Good catch and for further clarification of what tier this applies to (is it only Diamond much like SPG Plstinum suite upgrades or?).

austin_modern

... BTW, we may have just answered who owns the IT department in the OPs sig.

TerryK

Is it just me or there is nothing really new with this announcement?

Gold Passport Concierge

Hi britishcanuck,

The section in bold that you mentioned is relating to Diamond suite upgrades.

nineworldseries

Crap. And I just blew 50 bucks on renewing my AAA membership.

Freckles68

Thanks for this. It almost makes up for the discontinuation of My Elite Rate. Every little bit helps! :-)

shakim

I wouldn't feel too bad about that. A lot of hotels have AAA rate as lower than the member discount rate.

pWei

Anything seeing the discount? Still pulling up Standard Rates for me.

Mary2e

I'm seeing the discount, but for the hotels I checked, the discounted rate is the same as the AAA rate.

MSPeconomist

Are the terms the same too? It's too bad Hyatt won't give us a discount from the AAA rates, for those of us who are Hyatt elites or who are AAA members booking on hyatt.com.

hailstorm

I've seen it at one of the five US Hyatts I checked (Hyatt Regency Waikiki)

JetAway

If you're old enough to be a "Senior" you get the same rate. Sometimes the AAA rate will include a bundled breakfast for two for slightly more than the rate for the room alone. Plus, many hotels offer an AAA discount so there are plenty of reasons, besides auto emergency services, to have an AAA membership. The "catch" for this new HGP rate, of course, is "subject to availability."