Data Breach
#1
Data Breach
CNBC just flashed an alert saying Hyatt acknowledged a data breach.
"Malware on payment system"
http://www.cnbc.com/2015/12/23/hyatt...t-systems.html
From Hyatt
"Malware on payment system"
http://www.cnbc.com/2015/12/23/hyatt...t-systems.html
From Hyatt
HYATT NOTIFIES CUSTOMERS OF MALWARE ACTIVITY
Customers encouraged to review payment card account statements closely
December 23, 2015 (CHICAGO) – Hyatt Hotels Corporation (NYSE: H) today announced that it recently identified malware on computers that operate the payment processing systems for Hyatt-managed locations. As soon as Hyatt discovered the activity, the company launched an investigation and engaged leading third-party cyber security experts.
The investigation is ongoing, and updates will be posted to www.hyatt.com/protectingourcustomers. Hyatt has taken steps to strengthen the security of its systems, and customers can feel confident using payment cards at Hyatt hotels worldwide.
As always, customers should review their payment card account statements closely and report any unauthorized charges to their card issuer immediately. Payment card rules generally provide that cardholders are not responsible for unauthorized charges that are timely reported.
Customers with questions may visit www.hyatt.com/protectingourcustomers or call 1-877-218-3036 (U.S. and Canada) or +1-814-201-3665 (International) from 7 a.m. to 9 p.m. EST.
Customers encouraged to review payment card account statements closely
December 23, 2015 (CHICAGO) – Hyatt Hotels Corporation (NYSE: H) today announced that it recently identified malware on computers that operate the payment processing systems for Hyatt-managed locations. As soon as Hyatt discovered the activity, the company launched an investigation and engaged leading third-party cyber security experts.
The investigation is ongoing, and updates will be posted to www.hyatt.com/protectingourcustomers. Hyatt has taken steps to strengthen the security of its systems, and customers can feel confident using payment cards at Hyatt hotels worldwide.
As always, customers should review their payment card account statements closely and report any unauthorized charges to their card issuer immediately. Payment card rules generally provide that cardholders are not responsible for unauthorized charges that are timely reported.
Customers with questions may visit www.hyatt.com/protectingourcustomers or call 1-877-218-3036 (U.S. and Canada) or +1-814-201-3665 (International) from 7 a.m. to 9 p.m. EST.
Last edited by United747; Dec 23, 2015 at 3:08 pm Reason: Added press release
#2
Join Date: Dec 2014
Location: Switzerland; South Korea
Posts: 346
Didn't get any notification whatsoever.
Are we supposed to learn about all this through the press?
Are we supposed to learn about all this through the press?
#3
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
#5
Join Date: Jan 2010
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The news from Hyatt was very non-specific and I just finished going over our story in Frequent Business Traveler with our news editor (we are staffed very thin this week due to the holiday).
Hyatt neither said when it occurred nor when it was uncovered. Also, issuing a news release at the close of the business day seems to have been intended to lighten the blow in terms of potential coverage.
Additional details here:
Hyatt Reports Malware on Computers Used to Process Guest Payments
Hyatt neither said when it occurred nor when it was uncovered. Also, issuing a news release at the close of the business day seems to have been intended to lighten the blow in terms of potential coverage.
Additional details here:
Hyatt Reports Malware on Computers Used to Process Guest Payments
Hyatt Hotels said that it had discovered malware on the computers it uses for payment processing at its hotels and resorts.
“The company launched an investigation and engaged leading third-party cyber security experts,” the hotelier said in a statement. The Chicago-based hotel chain said it was taking steps to improve security, adding that “customers can feel confident using payment cards at Hyatt hotels worldwide.”...
<SNIP>
“The company launched an investigation and engaged leading third-party cyber security experts,” the hotelier said in a statement. The Chicago-based hotel chain said it was taking steps to improve security, adding that “customers can feel confident using payment cards at Hyatt hotels worldwide.”...
<SNIP>
#7
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
... hyatt IT is clearly run by a bunch of fools.
Good to know Chucks running herd on this....
http://www.hyatt.com/protectingourcustomers/
Good to know Chucks running herd on this....
http://www.hyatt.com/protectingourcustomers/
Last edited by austin_modern; Dec 23, 2015 at 4:47 pm
#8
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#9
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,464
Looks like the breach is limited to Hyatt managed properties, franchised ones are not affected.
#11
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I hope Hyatt does the responsible thing and gives everyone possibly affected free credit monitoring for a period of time.
#12
Join Date: Jan 2008
Posts: 3,578
Wonder if that has something to do with the big system outage/upgrade/maintenence.
#13
Join Date: May 2011
Posts: 5,814
FML ...
Of course I hear this first over the news before them letting their customers know.
Of course I hear this first over the news before them letting their customers know.
#14
Join Date: Jul 2013
Posts: 1,872
Anyone was and still is able to sign up for these.
These won't help many!
#15
Join Date: Jul 2008
Location: NY
Programs: UA Plat (1mm), Marriott Titanium, HH Gold, Hertz Pres
Posts: 430
Also not happy to see this in the press before I hear directly from Hyatt. NY Post (not the best source of business info) said the Company found it in late November but felt it was the appropriate time to make the discovery public.
Maybe they did decide that people are away and this was a good time to announce.
Maybe they did decide that people are away and this was a good time to announce.
Last edited by johnathome; Dec 23, 2015 at 8:42 pm Reason: added info