Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 7, 2015, 3:35 pm
#16
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
While I appreciate the heads up, I agree with a previous poster that a 4 day outage is very unprofessional,not to mention hugely inconvenient.
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
Dec 7, 2015, 4:35 pm
#17
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
I'm confused at why a late posting date would affect your mind to stay somewhere. I understand being upset over recent changes but your points posting later won't change anything unless you need your points ASAP. Even if the nights/stay post later and you needed those to requalify, do you really think HGP would give you any issues and making sure you got your status extended?
Repeated website outages,long phone wait times and a 4 day planned maintenance have me wondering how things will be fixed,if at all.
Along with the Diamond match mess, I received a reply to an email to GP regarding a completely different matter-that thanked me for my new membership and tier request and to wait 14 days. That alone tells me that they seem to be in over their heads right now and I am choosing to stay elsewhere to avoid more potential issue with postings during their down time.
Dec 7, 2015, 5:04 pm
#18
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
While I appreciate the heads up, I agree with a previous poster that a 4 day outage is very unprofessional,not to mention hugely inconvenient.
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
Dec 7, 2015, 7:44 pm
#20
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Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Dec 7, 2015, 9:56 pm
#21
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,095
Is this maintenance going to involve wiping out points from relatively inactive accounts where the points are subject to the expiration policy?
Dec 8, 2015, 5:19 am
#22
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,846
The reservations system and the Gold Passport system are likely somewhat separate. Given that it seems that nothing on the Gold Passport system will be working for several days, suggests they are doing something pretty big - like moving to a new system.
Dec 8, 2015, 6:57 am
#23
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
A website and booking system aren't the same thing. The website is more than likely just a preface for the back end booking system. This system is the same that a HGP agent would see when you call in.
Dec 8, 2015, 9:18 am
#24
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I just called to make a GOH reservation and there's a similar announcement as what's posted above.
Dec 8, 2015, 10:33 am
#25
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
4 days, lol?! Could you imagine Yahoo or Google or Amazon or Facebook going down for 4 days? What sort of IT clowns do they have working over there? Whoever is running Hyatt's IT should be fired immediately. 4 days. Puhlease.
Dec 8, 2015, 11:44 am
#26
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Since I've been bashing GP since the status match fiasco, I thought I'd give them kudos.
I just received an email with the same text as the OP. Combine that with the recorded message when you call, I don't think there's much more Hyatt could do to communictate this down time.
I just received an email with the same text as the OP. Combine that with the recorded message when you call, I don't think there's much more Hyatt could do to communictate this down time.
Dec 8, 2015, 1:09 pm
#27
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,247
I just read my e-mail on this subject and immediately came here to vent. Being completely down that long is beyond ridiculous. And the most absurd part was the following:
Any account activity accrued after December 12, 2015 will not be reflected on member’s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
They decide to pull this crap at the end of the year??????
I have 7 stays between Dec 12-31.
Any account activity accrued after December 12, 2015 will not be reflected on member’s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
They decide to pull this crap at the end of the year??????
I have 7 stays between Dec 12-31.
Dec 8, 2015, 1:09 pm
#28
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I will say, though, that their downtime is at an extremely inconvenient time. It's the Christmas/New Years holiday. Many people are traveling and looking to book hotels during this time of year for the holidays and/or football bowl games. A better time to go down might have been like the middle of March.
Dec 8, 2015, 1:12 pm
#29
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,247
I will say, though, that their downtime is at an extremely inconvenient time. It's the Christmas/New Years holiday. Many people are traveling and looking to book hotels during this time of year for the holidays and/or football bowl games. A better time to go down might have been like the middle of March.
Dec 8, 2015, 1:26 pm
#30
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,247