Diamond renewal packet, UA lounge passes included
Jul 14, 2016, 9:41 am
#46
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,252
I still have not received my passes and it turns out I actually have a United flight out of O'Hare middle of next month. Guess I will have to follow up with Diamond Desk if I don't get them in the next few days.
Jul 14, 2016, 10:03 am
#47
Join Date: Sep 2007
Location: San Francisco
Programs: Alaska MVP Gold, Hyatt Globalist, Marriott LT Titanium, UA Silver
Posts: 118
I have requested renewal packet twice - once from Diamond desk and once through twitter DM to Hyatt Concierge. Have received two diamond cards - still no passes.
Jul 14, 2016, 12:34 pm
#48
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,252
By the way, in regards to access, looks like the rules are changing. Just saw the following over the Club section at ual.com
Access policy changes
Effective August 18, 2016, all United Club customers, including members, are eligible to access United Club locations only when they have a flight arriving or departing on any airline the same day, and must show a boarding pass for entry. See the complete United Club terms and conditions
Access policy changes
Effective August 18, 2016, all United Club customers, including members, are eligible to access United Club locations only when they have a flight arriving or departing on any airline the same day, and must show a boarding pass for entry. See the complete United Club terms and conditions
Jul 14, 2016, 4:46 pm
#49
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
So I contacted GP Concierge about non-receipt of Diamond renewal package. They responded super quick with apology and promise to send me the UC passes (which is all I care about). So ^ to GP Concierge.
Then I get an e-mail from GP cs in Omaha stating that they have "resent" my passes
I started writing a snippy response pointing out that they had obviously never been sent in the first place, and referencing the FT thread on the subject. But quickly realized there's no point to that.
Then I get an e-mail from GP cs in Omaha stating that they have "resent" my passes
I started writing a snippy response pointing out that they had obviously never been sent in the first place, and referencing the FT thread on the subject. But quickly realized there's no point to that.
Jul 14, 2016, 5:18 pm
#50
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
Jul 17, 2016, 7:05 am
#55
Formerly known as joannerose66
Join Date: Mar 2014
Programs: Gold BA Exec, Hyatt Globalist
Posts: 116
Jul 24, 2016, 6:51 am
#56
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
I qualified quite some time ago and got mine yesterday.... not sure what to do with the passes, since I dont ever fly united... Too bad it says it cant be "traded...." Id gladly give it to someone on FT.
Jul 24, 2016, 9:10 am
#57
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
Jul 24, 2016, 10:45 am
#58
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Not sure that agrees after about a month from now. This is written on the back of the packet the silly passes come with.
Jul 24, 2016, 1:28 pm
#59
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Jul 24, 2016, 2:20 pm
#60
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,832
Frustrating
I just hung up with GP customer service and they said it will take up to 30 days for it to arrive. Tried to pull the same "we'll request another one" get sent out...I said I never got it...she stumbled and said, oh yes, of course, the original just never got sent out.