Last edit by: silver springer
For checking balances (thanks to Brendan);
For those who don't know already, the US/ Canadian toll-free phone # for Hyatt Customer Service to check the value of Hyatt GCs is 1-866-784-0540. If calling from elsewhere, first dial the ++ code of the country from which you're calling, subject to the normal rate for ringing the USA.
Hyatt Customer Service suggested to check the value of your gift card (e-gift card or plastic) once a month
For those who don't know already, the US/ Canadian toll-free phone # for Hyatt Customer Service to check the value of Hyatt GCs is 1-866-784-0540. If calling from elsewhere, first dial the ++ code of the country from which you're calling, subject to the normal rate for ringing the USA.
Hyatt Customer Service suggested to check the value of your gift card (e-gift card or plastic) once a month
issues with Hyatt gift card
#61
Join Date: Jan 2016
Posts: 1
Hyatt Gift Card fraud
I rec'vd a $300- Hyatt Gift Card for a Xmas present from my mother who purchased off Ebay. Today when I checked the balance it was $0-. I have the gift card in my possession. According to Customer Service it was used 2x in December. Guest Relations called me back and was of no help. They said it was a Ebay problem. I asked how could it be when someone used it twice last month when I have the card. They were quick to usher me off the phone. Anyone have any suggestions? Any and all would help. Thanks in advance!
#62
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,293
Welcome to Flyertalk!
If I'm reading you right, on this one your beef is with eBay. It's true that something is messed up at Hyatt with giftcards (and a lot of other IT stuff), but, from their standpoint, someone on eBay sold you a card that was already drained. I mean, who had the card before it was purchased for you? Who knows, right? Maybe eBay? Based on my experience (above) with Raise.com, it is Hyatt's fault. But the re-seller is the one who is responsible to you for the card you got. Push on them.
If I'm reading you right, on this one your beef is with eBay. It's true that something is messed up at Hyatt with giftcards (and a lot of other IT stuff), but, from their standpoint, someone on eBay sold you a card that was already drained. I mean, who had the card before it was purchased for you? Who knows, right? Maybe eBay? Based on my experience (above) with Raise.com, it is Hyatt's fault. But the re-seller is the one who is responsible to you for the card you got. Push on them.
#63
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
I rec'vd a $300- Hyatt Gift Card for a Xmas present from my mother who purchased off Ebay. Today when I checked the balance it was $0-. I have the gift card in my possession. According to Customer Service it was used 2x in December. Guest Relations called me back and was of no help. They said it was a Ebay problem. I asked how could it be when someone used it twice last month when I have the card. They were quick to usher me off the phone. Anyone have any suggestions? Any and all would help. Thanks in advance!
#64
Join Date: Feb 2011
Posts: 849
#65
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I haven't check the 2 cards I purchased from SVM and am now concerned if Hyatt isn't owning up to the cards being drained.
#66
Join Date: Nov 2007
Location: Tampa, FL
Programs: Hyatt Diamond, Hilton Diamond, Hertz Presidents Circle, AA Platinum
Posts: 74
All this talk about the EBay Gift Cards from SVM has made me curious. I purchase a GC from SVM I think in October or November. I believe the special they were offering was $200GC for $175. I just checked the balance and it is all there. I guess I should consider myself one of the lucky ones.
#67
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
All this talk about the EBay Gift Cards from SVM has made me curious. I purchase a GC from SVM I think in October or November. I believe the special they were offering was $200GC for $175. I just checked the balance and it is all there. I guess I should consider myself one of the lucky ones.
#68
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
All this talk about the EBay Gift Cards from SVM has made me curious. I purchase a GC from SVM I think in October or November. I believe the special they were offering was $200GC for $175. I just checked the balance and it is all there. I guess I should consider myself one of the lucky ones.
#69
Join Date: Apr 2013
Posts: 156
I bought $300 worth of Hyatt gift cards from Amazon last December. I went to use them at Park Hyatt New York and they said they couldn't take them! They told me they could only use gift cards that have Hyatt brand logos on the back (I think these say SVM).
Has anyone else had this issuse? These were purchased from Amazon so I assumed they were legitimate.
Has anyone else had this issuse? These were purchased from Amazon so I assumed they were legitimate.
#70
Join Date: Jul 2014
Location: DTW
Programs: Hyatt Globalist, Marriott Titainum, Hilton Diamond, IHG Platinum, Delta Diamond
Posts: 142
I bought $300 worth of Hyatt gift cards from Amazon last December. I went to use them at Park Hyatt New York and they said they couldn't take them! They told me they could only use gift cards that have Hyatt brand logos on the back (I think these say SVM).
Has anyone else had this issuse? These were purchased from Amazon so I assumed they were legitimate.
Has anyone else had this issuse? These were purchased from Amazon so I assumed they were legitimate.
Anyway, I've used these several times without issues.
#71
Join Date: Apr 2013
Posts: 156
Were they physical cards? I bought a few from Amazon as well Q4 2015 because of 10x UR points. They all say Hyatt in the front. However, they don't look like the picture on the purchase page at amazon. They are silver with Hyatt written in the center inside a rectangular border.
Anyway, I've used these several times without issues.
Anyway, I've used these several times without issues.
#72
Join Date: Jul 2014
Location: DTW
Programs: Hyatt Globalist, Marriott Titainum, Hilton Diamond, IHG Platinum, Delta Diamond
Posts: 142
Yes, it was these silver cards that say Hyatt on the front. Would there be a problem using them at Park Hyatts? I used another type of card that went through just fine, but these were flagged as being suspicious. I guess I'll keep them and see if I can use them at another property.
#73
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,904
(The other two we used in jan - no prob).
More calling to sort it out...
#75
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 660