Hyatt Embarcadero SF cheating system to avoid award stays. (Partially Resolved)
#1
Original Poster
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Hyatt Embarcadero SF cheating system to avoid award stays. (Partially Resolved)
So the Hyatt Regency SF Embarcadero seems to be playing a nifty game of taking their King Bed room out of BAR but offering it on packages to ensure you can't book with Gold Passport points.
Trying to book this Thursday for a 1 night stay... what a pain in the butt when it comes to redeeming the Credit Card free night for renewal.
I contacted my Concierge whose response was:
How is this allowable under the T&C...
Trying to book this Thursday for a 1 night stay... what a pain in the butt when it comes to redeeming the Credit Card free night for renewal.
I contacted my Concierge whose response was:
Good Morning,
I talked to a manager at the hotel and I am sorry they cannot move a room over for me to book. They only have a few kings left in the hotel.
Sorry.
I talked to a manager at the hotel and I am sorry they cannot move a room over for me to book. They only have a few kings left in the hotel.
Sorry.
#2
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
So the Hyatt Regency SF Embarcadero seems to be playing a nifty game of taking their King Bed room out of BAR but offering it on packages to ensure you can't book with Gold Passport points.
Trying to book this Thursday for a 1 night stay... what a pain in the butt when it comes to redeeming the Credit Card free night for renewal.
I contacted my Concierge whose response was:
How is this allowable under the T&C...
Trying to book this Thursday for a 1 night stay... what a pain in the butt when it comes to redeeming the Credit Card free night for renewal.
I contacted my Concierge whose response was:
How is this allowable under the T&C...
I've started to notice this issue more and more so it seems like this "trick" is catching on. In the last month alone, I've run into this issue at both the Hyatt Hill Country Resort and the Park Hyatt Aviara. The sky isn't falling yet, but I don't like the direction this is heading.
#3
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,485
It was already bad enough when properties started introducing new room categories (like "high floor" rooms at suburban Hyatt Places), which reduced the number of "standard" rooms in inventory, but this new trick of not offering standard rooms at the Daily Rate seems against the spirit of the program.
Perhaps a new thread should be started with a Wiki where people can post which properties have started adopting this practice?
Perhaps a new thread should be started with a Wiki where people can post which properties have started adopting this practice?
#5
Join Date: Jan 2013
Location: Chicago
Posts: 425
I'm not at all excusing the game playing but for arguably what will be the busiest weekend in Chicago of 2015, I do not think a nonrefundable rate is unreasonable. It's summer, a long holiday weekend, the Grateful Dead and both the Cubs and the Sox are in town that weekend.
#6
Join Date: Nov 2013
Posts: 4,374
Yes, I agree about the circumstances, but Hyatt Daily Rate is usually refundable until T-24. The hotel should be selling these rates under different verbiage. Across town, the Hyatt Regency McCormick Place also has standard rooms for sale over the same nights but only for Advance Purchase.
And, whatever the refund/cancel policy, if a standard room shows up under Hyatt Daily Rate, the same room should be available for an award, per Gold Passport rules.
And, whatever the refund/cancel policy, if a standard room shows up under Hyatt Daily Rate, the same room should be available for an award, per Gold Passport rules.
#7
Join Date: Aug 2004
Programs: SPG Lifetime Platinum, Hyatt Diamond, JetBlue Mosaic, AA Platinum, National Executive Elite
Posts: 599
Yes, this is one of two things Hyatt has let their hotels do in 2015, as a HUGE shadow devalution of the program.
1. Take standard rooms out of the 'Hyatt Daily Rate' code
2. Allow Hyatt Place hotels to list rooms as 'high floor' which also eliminates the ability to book with points (despite being the same standard room!)
If interested, I created a thread on this:
http://www.flyertalk.com/forum/hyatt...available.html
1. Take standard rooms out of the 'Hyatt Daily Rate' code
2. Allow Hyatt Place hotels to list rooms as 'high floor' which also eliminates the ability to book with points (despite being the same standard room!)
If interested, I created a thread on this:
http://www.flyertalk.com/forum/hyatt...available.html
#8
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Also not excusing the game-playing but I was able to use my CC without issue (and combine for a second night on points) for a King room at the Hyatt Embarcadero later this year on the weekend of the Nike Women's Half Marathon that the gf in running in. I also had no issue using points for the same property for this upcoming 4th of July weekend (12k/night after 20% points rebate for CC holders).
Obviously we'll see when I get there whether they shove us in a closet or not but this at least this property doesn't appear to be playing games everynight and during every major event.
FWIW, I had no issue using my Cert from last year at the GH Bangkok in May and I was even upgraded at check-in as a Plat (from the CC) to the larger deluxe room instead of just the standard room.
In all three cases the value extracted from the Cert was far larger than the annual fee (~$175 was the list price at the GH and ~$306 is the list price for the HR Embacadero the weekend of the Women's Half and $325 for the 4th of July).
Obviously this is something to watch but at least for me the value returned from redeeming points / CC 1-4cert night has been perfectly fine.
Obviously we'll see when I get there whether they shove us in a closet or not but this at least this property doesn't appear to be playing games everynight and during every major event.
FWIW, I had no issue using my Cert from last year at the GH Bangkok in May and I was even upgraded at check-in as a Plat (from the CC) to the larger deluxe room instead of just the standard room.
In all three cases the value extracted from the Cert was far larger than the annual fee (~$175 was the list price at the GH and ~$306 is the list price for the HR Embacadero the weekend of the Women's Half and $325 for the 4th of July).
Obviously this is something to watch but at least for me the value returned from redeeming points / CC 1-4cert night has been perfectly fine.
#9
Join Date: Mar 2015
Programs: Hyatt Globalist, SPG Plat, UA GS
Posts: 238
http://www.flyertalk.com/forum/hyatt...available.html
e/ didn't see moulder's post above, my bad!
#12
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
#13
Join Date: Apr 2005
Location: SAN
Programs: AA Gold, Bonvoy Gold, DL Gold
Posts: 1,197
I've ran into this problem several times with Hyatt. It really reinforces my preference to stick with SPG, despite liking several aspects of Hyatt and there being some great Hyatt properties.
#14
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
Posts: 1,079
http://www.flyertalk.com/forum/hyatt...ard-rooms.html
This was my experience. The FT community came at my throat somehow for noting this.
This was my experience. The FT community came at my throat somehow for noting this.
#15
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,077
Shedding some light on topic
http://viewfromthewing.boardingarea....rmed-upgrades/
Thank you Jeff Z and Gary L!^
Thank you Jeff Z and Gary L!^