Diamond late check out - guaranteed or by request?
May 30, 2015, 9:08 pm
#16
Join Date: Jan 2009
Location: BKK
Posts: 6,741
May 30, 2015, 11:06 pm
#17
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May 30, 2015, 11:13 pm
#18
Original Poster
Join Date: Jun 2013
Posts: 2,363
Just wanted to provide an update. They decided to grant my request at about noon. I had already made alternate plans since they couldn't confirm my late check out earlier. So I ended up leaving at around 1. Oh well. Wish we could get some official word from hgp on how we should interpret our late check out benefit.
May 31, 2015, 12:10 am
#20
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May 31, 2015, 12:20 am
#21
Join Date: Jan 2009
Location: BKK
Posts: 6,741
It could also have to do with the absence if a Regency Club. HR flagged properties are normally supposed to have club lounges AFAIK. The hotel is owned by the same company that owns HR Hakone, which is of course an actual resort and spa.