Cash and Points Reservation without Sufficient Points
Apr 17, 2015, 11:05 pm
#1
Original Poster
Join Date: Jul 2009
Programs: Hyatt Diamond, A3*G, HHonors Gold, SPG Gold, Lufthansa Frequent Traveller
Posts: 118
Cash and Points Reservation without Sufficient Points
So I always make speculative bookings with cash and points to either earn stay credits or to apply DSU.
Today I called the diamond line and was told that since I did not have sufficient points in the account, I am not able to make the c+p reservation but am able to make the full points reservation without the points...
She even checked with her supervisor.
Currently, I have about three future reservations made without the points being applied but was able to as long as I have enough points by check-in. The agents who made these reservations said that it was okay since I am a diamond member.
Does anyone know what the official policy is?
Today I called the diamond line and was told that since I did not have sufficient points in the account, I am not able to make the c+p reservation but am able to make the full points reservation without the points...
She even checked with her supervisor.
Currently, I have about three future reservations made without the points being applied but was able to as long as I have enough points by check-in. The agents who made these reservations said that it was okay since I am a diamond member.
Does anyone know what the official policy is?
Apr 18, 2015, 7:19 am
#4
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Good Morning,
Points + Cash reservations must have the full balance of points required allocated to the specific stay at the time of booking. These are treated differently from free night awards where you could either go up to 1,000 negative (status is irrelevant) or book the free night under the assumption your balance would be sufficient by the time of check-in (Diamond members only.) Hope this helps!
Points + Cash reservations must have the full balance of points required allocated to the specific stay at the time of booking. These are treated differently from free night awards where you could either go up to 1,000 negative (status is irrelevant) or book the free night under the assumption your balance would be sufficient by the time of check-in (Diamond members only.) Hope this helps!
Last edited by Gold Passport Concierge; Apr 18, 2015 at 7:19 am Reason: Grammar
Apr 18, 2015, 3:42 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Good Morning,
Points + Cash reservations must have the full balance of points required allocated to the specific stay at the time of booking. These are treated differently from free night awards where you could either go up to 1,000 negative (status is irrelevant) or book the free night under the assumption your balance would be sufficient by the time of check-in (Diamond members only.) Hope this helps!
Points + Cash reservations must have the full balance of points required allocated to the specific stay at the time of booking. These are treated differently from free night awards where you could either go up to 1,000 negative (status is irrelevant) or book the free night under the assumption your balance would be sufficient by the time of check-in (Diamond members only.) Hope this helps!
Apr 18, 2015, 4:57 pm
#6
FlyerTalk Evangelist
Join Date: Apr 2003
Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,826
I think that the point of the original post is that this is a change from the previous policy, as I have made P+C reservations in the past under the assumption the balance would be sufficient by the time of check-in. It's unfortunate that we never receive any advance notice of such opaque policy changes.
Apr 18, 2015, 8:57 pm
#8
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Apr 19, 2015, 4:27 am
#10
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I just ran into this yesterday. I called up to make a 3 night P and C reservation at the PH, which is a total of 30K points. I had 29,300 or so points in my account and I asked if that was ok. The agent replied sure, as long as you have the points by your stay. I then asked to apply a DSU which he also seemed to accommodate.
Fast forward and I didn't get a confirmation email so I checked my Hyatt account. The rate is listed as $399 a night and 18K points are missing- so I PM HGP concierge to get things sorted out. Turns out instead of doing as I asked; the agent reserved me a room at the HDR and applied a 6K per night points upgrade. I'm not even quite sure why he took it upon himself to do that but thankfully the HGP concierge was able to sort things out quickly.
FDW
Fast forward and I didn't get a confirmation email so I checked my Hyatt account. The rate is listed as $399 a night and 18K points are missing- so I PM HGP concierge to get things sorted out. Turns out instead of doing as I asked; the agent reserved me a room at the HDR and applied a 6K per night points upgrade. I'm not even quite sure why he took it upon himself to do that but thankfully the HGP concierge was able to sort things out quickly.
FDW
Apr 19, 2015, 9:52 pm
#12
Original Poster
Join Date: Jul 2009
Programs: Hyatt Diamond, A3*G, HHonors Gold, SPG Gold, Lufthansa Frequent Traveller
Posts: 118
Apr 20, 2015, 4:06 pm
#13
Join Date: Jan 2015
Posts: 11
I've booked three this year, as a Diamond, without sufficient points in my account for P+C. Of course, I had the points in the account by the stay and it was fine.
Today on the phone with the HGP reps, they claim the policy has been you can't book without enough points...
Today on the phone with the HGP reps, they claim the policy has been you can't book without enough points...
Last edited by dakdillon; Apr 20, 2015 at 9:13 pm
Apr 20, 2015, 4:20 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Nobody can stay on a P+C reservation without the points to cover it. But, just as a hotel doesn't demand payment in advance for a room reservation, you should be able to make a point reservation under the assumption that you will have the points to cover it when the time comes.
Last edited by hailstorm; Apr 20, 2015 at 4:25 pm
Apr 21, 2015, 1:54 am
#15
Original Poster
Join Date: Jul 2009
Programs: Hyatt Diamond, A3*G, HHonors Gold, SPG Gold, Lufthansa Frequent Traveller
Posts: 118
Nobody can stay on a P+C reservation without the points to cover it. But, just as a hotel doesn't demand payment in advance for a room reservation, you should be able to make a point reservation under the assumption that you will have the points to cover it when the time comes.
Obviously there's less points needed to earn to cover for cash and points reservation than a straight up points redemption.
Really doesn't make much sense, but I guess that's the rule now.
I'll have to make "speculative" bookings with all points and maybe see if I could swap it out later with cash and points.