Mar 23, 2015, 4:04 pm
Last edit by: PTahCha
From post #19, courtesy of Gold Passport Concierge:
Any time that you need to call in to have the Diamond Amenity posted to your account you are eligible to receive the Diamond Amenity Retro Bonus (1,500 at Full Service Hyatts and 750 at Hyatt Select properties). This includes if the stay has not yet posted to your account. You will need to allow 72 hours after your check out date for the stay to post to your account. If after 72 hours the stay has not posted please phone us and we will be happy to get it posted along with the Diamond Amenity Retro Bonus.
Any time that you need to call in to have the Diamond Amenity posted to your account you are eligible to receive the Diamond Amenity Retro Bonus (1,500 at Full Service Hyatts and 750 at Hyatt Select properties). This includes if the stay has not yet posted to your account. You will need to allow 72 hours after your check out date for the stay to post to your account. If after 72 hours the stay has not posted please phone us and we will be happy to get it posted along with the Diamond Amenity Retro Bonus.
Is Hyatt no longer doing 50% bonus on missing diamond amenity pts? [Still available]
Mar 21, 2015, 10:45 am
#1
Original Poster
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
Is Hyatt no longer doing 50% bonus on missing diamond amenity pts? [Still available]
Over the past 3 months I've had multiple hotels neglect to give me the 500/1000 diamond amenity bonus points.
The last 3 times I've called customer service to correct this, I've only been given the standard/expected points.
I've let this slip in the past, if the hotel was good to me otherwise (e.g. put me into a better than expected room) but it's becoming the norm instead of the exception, and it's annoying me.
If the policy has changed, I should be notified.
The last 3 times I've called customer service to correct this, I've only been given the standard/expected points.
I've let this slip in the past, if the hotel was good to me otherwise (e.g. put me into a better than expected room) but it's becoming the norm instead of the exception, and it's annoying me.
If the policy has changed, I should be notified.
Mar 21, 2015, 10:50 am
#2
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Good Morning 4aks,
Would you kindly PM your Gold Passport details along with the stay(s) in question? The retro amenity is still offered when the hotel posts the stay itself but misses the amenity. If the hotel misses the entire stay, the retro amenity doesn't apply. I'm not necessarily implying this was the case in your situation, which is why I'm happy to look into it.
Best regards,
Evan V
Edit: I stand corrected with respect to the retro bonus applicability to stays that didn't post at all. You will need to allow 72 hours after your check out date for the stay to post to your account. If after 72 hours the stay has not posted please phone us and we will be happy to get it posted along with the Diamond Amenity Retro Bonus.
Would you kindly PM your Gold Passport details along with the stay(s) in question? The retro amenity is still offered when the hotel posts the stay itself but misses the amenity. If the hotel misses the entire stay, the retro amenity doesn't apply. I'm not necessarily implying this was the case in your situation, which is why I'm happy to look into it.
Best regards,
Evan V
Edit: I stand corrected with respect to the retro bonus applicability to stays that didn't post at all. You will need to allow 72 hours after your check out date for the stay to post to your account. If after 72 hours the stay has not posted please phone us and we will be happy to get it posted along with the Diamond Amenity Retro Bonus.
Over the past 3 months I've had multiple hotels neglect to give me the 500/1000 diamond amenity bonus points.
The last 3 times I've called customer service to correct this, I've only been given the standard/expected points.
I've let this slip in the past, if the hotel was good to me otherwise (e.g. put me into a better than expected room) but it's becoming the norm instead of the exception, and it's annoying me.
If the policy has changed, I should be notified.
The last 3 times I've called customer service to correct this, I've only been given the standard/expected points.
I've let this slip in the past, if the hotel was good to me otherwise (e.g. put me into a better than expected room) but it's becoming the norm instead of the exception, and it's annoying me.
If the policy has changed, I should be notified.
Last edited by Gold Passport Concierge; Mar 29, 2015 at 11:26 am Reason: Grammar
Mar 21, 2015, 11:26 am
#3
Original Poster
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
Good Morning 4aks,
Would you kindly PM your Gold Passport details along with the stay(s) in question? The retro amenity is still offered when the hotel posts the stay itself but misses the amenity. If the hotel misses the entire stay, the retro amenity doesn't apply. I'm not necessarily implying this was the case in your situation, which is why I'm happy to look into it.
Best regards,
Evan V
Would you kindly PM your Gold Passport details along with the stay(s) in question? The retro amenity is still offered when the hotel posts the stay itself but misses the amenity. If the hotel misses the entire stay, the retro amenity doesn't apply. I'm not necessarily implying this was the case in your situation, which is why I'm happy to look into it.
Best regards,
Evan V
Mar 21, 2015, 1:50 pm
#4
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,668
Say what Evan? There is a bonus if they almost get it right, but not if they completely space it?
Mar 21, 2015, 3:56 pm
#5
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Good Afternoon jayer,
The retro amenity is applicable only in the circumstance that the hotel gets the stay posted sans amenity. Since there are a myriad of ways an entire stay doesn't post (either deliberately or accidentally), the retro amenity isn't tailored to cover reservations that weren't posted at all. I completely understand the point of view that stays aren't posted at all should somehow be worth more for retroactively posting it, however that's a separate conversation I can't speak to.
Safe travels,
Evan V
The retro amenity is applicable only in the circumstance that the hotel gets the stay posted sans amenity. Since there are a myriad of ways an entire stay doesn't post (either deliberately or accidentally), the retro amenity isn't tailored to cover reservations that weren't posted at all. I completely understand the point of view that stays aren't posted at all should somehow be worth more for retroactively posting it, however that's a separate conversation I can't speak to.
Safe travels,
Evan V
Mar 21, 2015, 5:52 pm
#6
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 273
I've had this happen multiple times over the past 2 years. I did not know I was supposed to get an additional bonus for the mistake. If I pull out all of the instances where I have contacted the hotel or GP to post the missing welcome amenity, can I have bonuses added? Why isn't it automatically added when someone posts the welcome bonus well after posting the stay?
PM'd you 5 stays where this occurred
PM'd you 5 stays where this occurred
Last edited by dlandz; Mar 21, 2015 at 6:04 pm
Mar 22, 2015, 8:00 am
#8
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
In the past week I've DMed on here for diamond points that didn't post right. Both included the 50% bump. The title of this thread is incorrect.
On this note the level of service on FT by Hyatt is amazing.
On this note the level of service on FT by Hyatt is amazing.
Mar 22, 2015, 9:12 am
#10
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Mar 22, 2015, 10:10 am
#11
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
The one time the 1000 point amenity did not show in my account the situation was quickly rectified, with additional bonus, via an e-mail to Gold Passport.
Mar 22, 2015, 12:11 pm
#12
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Still, the title of this thread is misleading. HGP still posts the 50% bonus (known as the Retro bonus) in situations where it's applicable. I received a retro bonus just a few days ago.
Mar 22, 2015, 12:53 pm
#13
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
Wirelessly posted (iPhone 5: Mozilla/5.0 (iPhone; CPU iPhone OS 8_1_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B466 Safari/600.1.4)
In this forum, the proper response to anyone who mentions the idea of double Welcome Amenities is to blast them, repeatedly, even if they concede the point. I have recent experience.
Still, the title of this thread is misleading. HGP still posts the 50% bonus (known as the Retro bonus) in situations where it's applicable. I received a retro bonus just a few days ago.
Your comment is also misleading - no one will blast anyone if they don't insist on getting double amenities and the hotel gives it to them on its own. Your case was different but that's not the point here.
I also recently had a situation where only 1k points were posted to my account as a result of me calling in. Given multiple examples here it sounds like a refresher course is needed for many GP agents.
Originally Posted by SquareDanceGuy
Still, the title of this thread is misleading. HGP still posts the 50% bonus (known as the Retro bonus) in situations where it's applicable. I received a retro bonus just a few days ago.
I also recently had a situation where only 1k points were posted to my account as a result of me calling in. Given multiple examples here it sounds like a refresher course is needed for many GP agents.
Mar 22, 2015, 1:04 pm
#14
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Sounds like 50% bonus is still in effect but needs to be requested separately.
