hyatt.com redirecting to roomkey.com
Feb 28, 2015, 10:06 am
#16
Join Date: Jan 2010
Location: SFO
Posts: 1,754
I was just on the Hyatt Wakkiki site, clicked rooms, and was redirected to Room Key. What the heck? On an IPad. All I want to see is the available rooms, and this is kicking me out and to a different site. It completely leaves the Hyatt site.
When I click rooms, the tab I am in goes blank, and room key opens in a new tab. Here is what's in the browser bar of the first tab.
data:text/html,<script>window.close();</script>
Hold press, open in new tab opens the proper link.
Crazy they let this happen.
When I click rooms, the tab I am in goes blank, and room key opens in a new tab. Here is what's in the browser bar of the first tab.
data:text/html,<script>window.close();</script>
Hold press, open in new tab opens the proper link.
Crazy they let this happen.
Feb 28, 2015, 10:55 am
#17
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
Yup-- has been going on for about a week now. Considering how many people use mobile devices these days (and who may not have or may not want to download the Hyatt app), I'm surprised this hasn't been fixed yet.
Feb 28, 2015, 6:59 pm
#19
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
I'm surprised that various Hyatt hotels aren't complaining about this. A potential customer tries to book a Hyatt through hyatt.com and then room key tries to talk them into booking a different (nonHyatt) hotel. A hotel's agent/reservation service that the hotel is paying (and has a contract with for various management services and other representation) should not be sending would-be customers to competitors.
Feb 28, 2015, 9:29 pm
#20
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
Can the Hyatt Conceirge folks here on Flyertalk please try to escalate this for us?!
This is new, it's happening every time on IPAD for the past week or two.
You can't easily research hotels without doing the hold down select menu workaround for rooms, rates. You can't even click on dining options or search dates once you've pulled up a list of hotels for a city without Roomkey taking over your session.
This didn't happen 2 weeks ago until Hyatt made web site updates.
Hyatt, you broke something please fix this ASAP!
Do we really need to email this issue to Jeff Zidell because no one is fixing it?
Do you not understand that not being able to easily book on an Apple device is a revenue kiss of death?
This is new, it's happening every time on IPAD for the past week or two.
You can't easily research hotels without doing the hold down select menu workaround for rooms, rates. You can't even click on dining options or search dates once you've pulled up a list of hotels for a city without Roomkey taking over your session.
This didn't happen 2 weeks ago until Hyatt made web site updates.
Hyatt, you broke something please fix this ASAP!
Do we really need to email this issue to Jeff Zidell because no one is fixing it?
Do you not understand that not being able to easily book on an Apple device is a revenue kiss of death?
Mar 1, 2015, 5:26 am
#21
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
Thanks very much jtaft I just downloaded ....... and immediately went to the Hyatt site and sure enough no RoomKey pop ups. I'm smiling and thankful for your tip.
Mar 1, 2015, 8:59 am
#22
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
The few out their I found can't use Safari so they make you use a random no name browser instead of Safari on the iPad running their ....... programs.
If you actually found an ....... that works with safari please post the link. Thanks!
Mar 1, 2015, 9:36 am
#23
Join Date: Jan 2010
Location: SFO
Posts: 1,754
Bigshaker, I am a fan of ........ I actually run it on an Untangled Firewall so my iPad has blocked Ads. It's a pretty technical solution though, PM if you want more detaild info.
It does not actually fix this issue though, as my original page goes blank, and RoomKey opens in a new tab. If I block RoomKey, I'll just get 2 blank tabs.
It does not actually fix this issue though, as my original page goes blank, and RoomKey opens in a new tab. If I block RoomKey, I'll just get 2 blank tabs.
Mar 2, 2015, 3:54 pm
#25
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,422
There is no ....... download I can find that runs on Safari and the Ipad though?!
The few out their I found can't use Safari so they make you use a random no name browser instead of Safari on the iPad running their ....... programs.
If you actually found an ....... that works with safari please post the link. Thanks!
The few out their I found can't use Safari so they make you use a random no name browser instead of Safari on the iPad running their ....... programs.
If you actually found an ....... that works with safari please post the link. Thanks!
Mar 5, 2015, 4:22 pm
#26
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Roomkey is where I've made all my hotel reservations since a hotel helpfully redirected me there.
Said no one ever
Said no one ever
Mar 6, 2015, 2:26 am
#27
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I constantly get the popup when searching with Marriott but never, not once, with Hyatt. This is all on Chrome.
Considering how often I search Hyatt and how infrequently I search Marriott I'm content for the time being.
Considering how often I search Hyatt and how infrequently I search Marriott I'm content for the time being.
Mar 9, 2015, 10:28 am
#28
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
This issue appears to now be fixed!! Using IPad/IPhone Safari browser no longer pops up Roomkey website when searching hyatt.com. Fantastic!!
Apr 13, 2015, 12:09 pm
#29
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I'm trying to browse the Park Hyatt Washington. Every time I click on a link it directs to roomkey. Not a pop up or pop under that I've encountered before but a straight redirection. Hyatt why are you making it so hard for me to get information about a particular hotel that I want to book!
FDW
FDW
Apr 13, 2015, 12:10 pm
#30
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Check your browser settings. If you set them to open links in a new window you won't be redirected.
I find roomkey to be very annoying - and I have it open in a new window.
I find roomkey to be very annoying - and I have it open in a new window.