Feb 17, 2015, 1:49 pm
Last edit by: thucanhho
Terms & conditions:
This is not a targeted offer. PM Hyatt concierge or call customer service (or wait for an email) to be manually enrolled if the link does not work for you.
The promotion is valid only for Hyatt Credit Cardmembers in good standing as of 1/31/2015 who receive this promotion from Hyatt and register for the promotion between 2/17/2015 and 3/31/2015. To qualify for this bonus offer, account must be open and not in default at the time of fulfillment. Only points redeemed between 2/17/2015 and 7/31/2015 will be eligible for this promotion. If a redemption is connected to a stay, the entire stay must be completed by 7/31/2015. You will receive 20% back on the Hyatt Gold Passport points you redeem for award stays, points + cash, suite upgrades and dining and spa activities. Points redeemed for Avis car rental certificates or points transferred to airline partners are not eligible for this promotion. Please allow 4-6 weeks after your points redemption has been completed for your bonus Hyatt Gold Passport points to be loaded into your account.
This is not a targeted offer. PM Hyatt concierge or call customer service (or wait for an email) to be manually enrolled if the link does not work for you.
20% point rebate for Hyatt CC holders (register by 3/31 - stay by 7/31)
Apr 13, 2015, 2:33 pm
#121
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
I had to call multiple times to get my rebate. I was told (twice by two different agents) that the issue was that Chase did not relay the information about my stay (?) to HGP and the didn't know I was supposed to get the points. This doesn't make any sense to me since there are stays Chase doesn't know about (for example when I use my corporate CC to pay for the incidentals), but I digress. The points were ultimately posted after I got one of the supervisors from the Guest Relations (I was told that is the department in charge of this promo) to investigate. They certainly made me work for 30k points this time.
Apr 16, 2015, 10:57 pm
#123
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
I just got 1K points (that's 20%) but it's just listed as "Bonus points". Is that how everyone else's 20% is posting?
Apr 16, 2015, 11:46 pm
#124
Join Date: Oct 2014
Location: SEA
Posts: 2,021
Yes. It will just be listed as "Bonus". The date doesn't correspond with the actual date of the stay, it is usually a few days after your stay that it gets posted.
Apr 17, 2015, 12:15 am
#125
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
I had a two night stay, booked as two concurrent one night award stays. The points for the second night came a week after the points came for the first night.
Looks like whomever is responsible for the reimbursement is processing them in numerical order of the reservation number?
Looks like whomever is responsible for the reimbursement is processing them in numerical order of the reservation number?
Apr 21, 2015, 1:32 am
#127
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Shortly after my post indicating no rebates were posting one did appear.
As it's listed as bonus and dated adjacent to an unrelated stay on the same date I'm thinking it might be time to assemble a accrual spreadsheet similar to one that I keep for my flights.
As it's listed as bonus and dated adjacent to an unrelated stay on the same date I'm thinking it might be time to assemble a accrual spreadsheet similar to one that I keep for my flights.
Apr 22, 2015, 1:28 am
#128
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Apr 27, 2015, 8:32 pm
#129
Join Date: Apr 2014
Posts: 93
Issues with 20% points back promotiom
I made 2 reservations (1 for myself and 1 for another friend) for the same hotel and dates. I received 20% points back for the room that was in my name. However I still have not received 20% points back for the reservation I made for a friend (using my points ofcourse).
Hyatt customer service despite acknowledging that there is no restriction to the promotion if you use the points for someone else , has not helped resolve the issues at all.
I spoke with 3 frontline agents, 2 supervisors and 10 emails with no resolution to date. I dont even get a response to my emails to the GP team.
Iam pretty disappointed with the lack of any customer service from Hyatt/GP team. Do they even care about customers at all ? Has anyone else faced a similar situation ?
Hyatt customer service despite acknowledging that there is no restriction to the promotion if you use the points for someone else , has not helped resolve the issues at all.
I spoke with 3 frontline agents, 2 supervisors and 10 emails with no resolution to date. I dont even get a response to my emails to the GP team.
Iam pretty disappointed with the lack of any customer service from Hyatt/GP team. Do they even care about customers at all ? Has anyone else faced a similar situation ?
Apr 27, 2015, 11:12 pm
#130
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I face the same situation and I'm likewise frustrated. When I use points for my own stays, the 20% rebate posts within about a week. When I use them for someone else's stay, the rebate doesn't post at all. Very interested to learn of other people's experiences.
I made 2 reservations (1 for myself and 1 for another friend) for the same hotel and dates. I received 20% points back for the room that was in my name. However I still have not received 20% points back for the reservation I made for a friend (using my points ofcourse).
Hyatt customer service despite acknowledging that there is no restriction to the promotion if you use the points for someone else , has not helped resolve the issues at all.
I spoke with 3 frontline agents, 2 supervisors and 10 emails with no resolution to date. I dont even get a response to my emails to the GP team.
Iam pretty disappointed with the lack of any customer service from Hyatt/GP team. Do they even care about customers at all ? Has anyone else faced a similar situation ?
Hyatt customer service despite acknowledging that there is no restriction to the promotion if you use the points for someone else , has not helped resolve the issues at all.
I spoke with 3 frontline agents, 2 supervisors and 10 emails with no resolution to date. I dont even get a response to my emails to the GP team.
Iam pretty disappointed with the lack of any customer service from Hyatt/GP team. Do they even care about customers at all ? Has anyone else faced a similar situation ?
Apr 28, 2015, 2:47 am
#132
Join Date: Oct 2013
Location: Arizona
Programs: Hyatt Diamond, Southwest CP, SPG Gold, Hilton Gold, Club Carlson Gold
Posts: 93
Missing points
Ive gone through the ringer trying to get my rebate on a stay from 7 weeks ago. Nobody has been able to help. I have diamond. Do they even know who I am?
Apr 28, 2015, 8:19 am
#133
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,272
Somehow this promotion escaped my purview until today. Missed the deadline to register by weeks. And I need to plan several award stays in July. Bummer! 
I really need to spend more time on the Hyatt forum on FT.
I really need to spend more time on the Hyatt forum on FT.
Apr 29, 2015, 3:19 am
#134
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Apr 30, 2015, 10:06 am
#135
Join Date: Jun 2005
Location: Sweet Home Chicago
Programs: Hilton Gold, Marriott Gold
Posts: 646
Definitely PM the Concierge here on FT. I've found them to have magic wands that cut through just about any problem.