Diamond Suite Upgrade rules
Mar 16, 2015, 6:37 pm
#31
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Mar 16, 2015, 7:14 pm
#32
Join Date: Jan 2013
Location: Chicago
Posts: 425
This has been the case for me as well but my point is that Hyatt, as a Diamond benefit, has allowed members to making point bookings without having the required points up front. Other posters have mentioned this working for P&C along with full points bookings. In my communication with Hyatt, they are only allowing this on full points bookings and will not allow a P&C booking without the required points up front.
Mar 17, 2015, 1:08 am
#33
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Mar 17, 2015, 1:10 am
#34
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I booked a P+C reservation with only half the points needed for a stay later this year. The reservations agent didn't even mention that I didn't have sufficient points. He just booked it. I'm Diamond, and I thought it was standard. I now see that I got lucky perhaps.
Mar 17, 2015, 7:40 am
#36
Join Date: Nov 2008
Posts: 415
I booked a P+C reservation with only half the points needed for a stay later this year. The reservations agent didn't even mention that I didn't have sufficient points. He just booked it. I'm Diamond, and I thought it was standard. I now see that I got lucky perhaps.
Mar 17, 2015, 8:05 am
#37
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
My experience has been time of booking when booking the DSU through Hyatt res line or via the GP Concierge here on FT, but for the couple of times I booked the DSU directly with the hotel, it was not taken until the time of stay. One of those was booked only a few days in advance but the other was booked many months in advance and using a DSU that would expire prior to the stay if not applied, so I contacted the hotel to make sure they took the DSU before it expired.
Mar 17, 2015, 6:23 pm
#38
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
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Mar 18, 2015, 7:07 am
#39
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I booked a P+C reservation with only half the points needed for a stay later this year. The reservations agent didn't even mention that I didn't have sufficient points. He just booked it. I'm Diamond, and I thought it was standard. I now see that I got lucky perhaps.
And now I need to call again because for a P+C reservation that I cancelled the points weren't refunded.
Great to flood the market with free nights and points discounts but restrict things for others
.
Mar 18, 2015, 7:23 am
#40
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Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
And I fear the new restrictions were initiated by all those guys taking advantage of Hyatt starting with the infamous zero sum invoice from the FFN days to just applying for the cc. without any intention to stick around.
Reminds me of fast food chains celebrating higher revenue due to many new years without realizing that revenues at older stores from old (loyal) guests are decreasing...
At least in my book, this is a nice summary of what happened over the last 2-3 years.
And one free night for 100 stays is still less than two nights for a credit card application.
Mar 19, 2015, 3:12 am
#41
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Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
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I just had a call with GP about a points or P+C reservation..... the answer was no points advance over 1k even for Diamonds. I don't really believe that, but the agent said it was a new rule that was implemented in January.
And now I need to call again because for a P+C reservation that I cancelled the points weren't refunded.
Great to flood the market with free nights and points discounts but restrict things for others.
And now I need to call again because for a P+C reservation that I cancelled the points weren't refunded.
Great to flood the market with free nights and points discounts but restrict things for others
.
Mar 19, 2015, 4:06 am
#42
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
It was part of a longer call, I've now asked the hotel to open up P+C. If they do that, I'll have the discussion about points. But since I've now received the points for the cancelled reservations I'm good to go anyway.
Mar 19, 2015, 8:46 am
#43
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Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Should be at booking, but I'm having issues with a hotel having grabbed a 2015 DSU instead of a 2014 one (I booked in late February and wanted to use an expiring DSU).
May 16, 2015, 5:09 am
#44
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Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
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That is really nice to know. I don't like points only stays because they don't count toward your annual stay/night requirements, but C&P does. Since I usually end up 'wasting' one or two DSUs every year, I'll have to start trying C&P + DSU in the future if I'm not able to get a regular C&P room.
May 16, 2015, 6:13 am
#45
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I've seen similar posts for other properties having success with the property directly after being denied by GP or central res. It is definitely an option to try before giving up. Some properties will also confirm into a premium room if the entry-level suite is not available, which is better than just letting the DSU expire.