Diamond Suite Upgrade rules
Feb 28, 2015, 7:29 am
#16
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
I made a reservation a few days ago where the Hyatt representative claimed P&C was unable to be booked without all points required up front but full points booking would have been allowed. Could have been just a HUCA situation but I just transferred the necessary points to my account to be done with it.
Feb 28, 2015, 9:31 am
#17
Join Date: May 2012
Posts: 470
As I understand it, there is an entirely separate inventory for the C+P plus DSU, as opposed to booking into the C+P first, then applying the DSU on the reservation afterwards. So it is managed differently from a normal paid booking plus DSU, and hotels seem to take this opportunity to differentiate the inventory.
This has the unintended (and potentially lucrative) benefit that some properties will show no base rooms, no C+P, but will allow C+P plus DSU because the suite (and the associated C+P plus DSU) inventory remains available.
This has the unintended (and potentially lucrative) benefit that some properties will show no base rooms, no C+P, but will allow C+P plus DSU because the suite (and the associated C+P plus DSU) inventory remains available.
Feb 28, 2015, 4:50 pm
#18
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
As I understand it, there is an entirely separate inventory for the C+P plus DSU, as opposed to booking into the C+P first, then applying the DSU on the reservation afterwards. So it is managed differently from a normal paid booking plus DSU, and hotels seem to take this opportunity to differentiate the inventory.
This has the unintended (and potentially lucrative) benefit that some properties will show no base rooms, no C+P, but will allow C+P plus DSU because the suite (and the associated C+P plus DSU) inventory remains available.
This has the unintended (and potentially lucrative) benefit that some properties will show no base rooms, no C+P, but will allow C+P plus DSU because the suite (and the associated C+P plus DSU) inventory remains available.
Feb 28, 2015, 6:08 pm
#19
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I made a reservation a few days ago where the Hyatt representative claimed P&C was unable to be booked without all points required up front but full points booking would have been allowed. Could have been just a HUCA situation but I just transferred the necessary points to my account to be done with it.
Feb 28, 2015, 9:02 pm
#20
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I made a reservation a few days ago where the Hyatt representative claimed P&C was unable to be booked without all points required up front but full points booking would have been allowed. Could have been just a HUCA situation but I just transferred the necessary points to my account to be done with it.
Mar 3, 2015, 7:13 am
#21
Join Date: Sep 2009
Location: Los Angeles, CA
Programs: World of Hyatt, Chase Ultimate Rewards
Posts: 200
It's my first year as Diamond, and I'm looking for guidance from more seasoned travelers.
I tried twice to use a DSU at HR Waikiki and GH Kauai but was unsuccessful due to lack of availability. I assumed it's because using DSU in Hawaii is popular and booking in advance is key.
Now I'm trying to use a DSU at HR Maui in mid October, but again there's no availability which is extremely disappointing. The agent said that DSU books into Lahaina suite, and when I checked which days the suite was available to book with $$$, it appears to be available on 5 of the 6 nights. The last night is the one in which there's no availability. I assume it's the last night that is the problem with applying a DSU to my reservation. Unfortunately I can't change my dates to make the DSU work.
So what should I do now? Here are the options that I've considered, not sure which one is more feasible or even possible.
#1 ask to have the DSU applied to the first 5 nights and then move to a regular room for the last night
#2 ask to have the DSU applied to the first 5 nights and then book a Napili suite for the last night
#3 not use DSU at all and hope for an upgraded room
#4 contact hotel directly to see if there's any way I can use DSU and somehow stay in suite for entire stay
Thoughts?
ERQ
I tried twice to use a DSU at HR Waikiki and GH Kauai but was unsuccessful due to lack of availability. I assumed it's because using DSU in Hawaii is popular and booking in advance is key.
Now I'm trying to use a DSU at HR Maui in mid October, but again there's no availability which is extremely disappointing. The agent said that DSU books into Lahaina suite, and when I checked which days the suite was available to book with $$$, it appears to be available on 5 of the 6 nights. The last night is the one in which there's no availability. I assume it's the last night that is the problem with applying a DSU to my reservation. Unfortunately I can't change my dates to make the DSU work.
So what should I do now? Here are the options that I've considered, not sure which one is more feasible or even possible.
#1 ask to have the DSU applied to the first 5 nights and then move to a regular room for the last night
#2 ask to have the DSU applied to the first 5 nights and then book a Napili suite for the last night
#3 not use DSU at all and hope for an upgraded room
#4 contact hotel directly to see if there's any way I can use DSU and somehow stay in suite for entire stay
Thoughts?
ERQ
Mar 3, 2015, 7:28 am
#22
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Book asap for the dates it's available and keep checking availability after that..... If the last night still isn't available be prepared to change rooms, 5 nights on a DSU there is pretty decent. Contacting the hotel a little closer to your stay about your options for that last night might be smart as well.
Mar 3, 2015, 7:37 am
#23
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
It's my first year as Diamond, and I'm looking for guidance from more seasoned travelers.
I tried twice to use a DSU at HR Waikiki and GH Kauai but was unsuccessful due to lack of availability. I assumed it's because using DSU in Hawaii is popular and booking in advance is key.
Now I'm trying to use a DSU at HR Maui in mid October, but again there's no availability which is extremely disappointing. The agent said that DSU books into Lahaina suite, and when I checked which days the suite was available to book with $$$, it appears to be available on 5 of the 6 nights. The last night is the one in which there's no availability. I assume it's the last night that is the problem with applying a DSU to my reservation. Unfortunately I can't change my dates to make the DSU work.
So what should I do now? Here are the options that I've considered, not sure which one is more feasible or even possible.
#1 ask to have the DSU applied to the first 5 nights and then move to a regular room for the last night
#2 ask to have the DSU applied to the first 5 nights and then book a Napili suite for the last night
#3 not use DSU at all and hope for an upgraded room
#4 contact hotel directly to see if there's any way I can use DSU and somehow stay in suite for entire stay
Thoughts?
ERQ
I tried twice to use a DSU at HR Waikiki and GH Kauai but was unsuccessful due to lack of availability. I assumed it's because using DSU in Hawaii is popular and booking in advance is key.
Now I'm trying to use a DSU at HR Maui in mid October, but again there's no availability which is extremely disappointing. The agent said that DSU books into Lahaina suite, and when I checked which days the suite was available to book with $$$, it appears to be available on 5 of the 6 nights. The last night is the one in which there's no availability. I assume it's the last night that is the problem with applying a DSU to my reservation. Unfortunately I can't change my dates to make the DSU work.
So what should I do now? Here are the options that I've considered, not sure which one is more feasible or even possible.
#1 ask to have the DSU applied to the first 5 nights and then move to a regular room for the last night
#2 ask to have the DSU applied to the first 5 nights and then book a Napili suite for the last night
#3 not use DSU at all and hope for an upgraded room
#4 contact hotel directly to see if there's any way I can use DSU and somehow stay in suite for entire stay
Thoughts?
ERQ
Mar 3, 2015, 8:34 am
#24
Join Date: Sep 2009
Location: Los Angeles, CA
Programs: World of Hyatt, Chase Ultimate Rewards
Posts: 200
Thanks for the input.
It sounds like I should make 2 separate reservations - 5 nights and add DSU, then 1 night for a regular room. I gather it's not possible to apply a DSU to only a portion of the current (6 night) reservation. Correct?
ERQ
It sounds like I should make 2 separate reservations - 5 nights and add DSU, then 1 night for a regular room. I gather it's not possible to apply a DSU to only a portion of the current (6 night) reservation. Correct?
ERQ
Mar 11, 2015, 7:00 am
#25
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
As for GH Kauai, I have booked and applied my DSU 1yr in advance (for 7 days in Aug) as it books into a Garden Suite which there is only 4 such rooms. So it goes really fast and would not be surprised if it will not open up again.
Mar 16, 2015, 7:17 am
#26
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
I made a reservation a few days ago where the Hyatt representative claimed P&C was unable to be booked without all points required up front but full points booking would have been allowed. Could have been just a HUCA situation but I just transferred the necessary points to my account to be done with it.
This was also confirmed by Gold Passport Concierge on this forum. Maybe they've recently made a change or became more consistent in enforcement of this benefit.
Mar 16, 2015, 9:08 am
#28
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Exactly. When I do a Cash + Points booking, the points are deducted immediately. It shows on account details as "Award". The check-out date is the date the booking was made.
After the stay has occurred, it still shows up "Award" but now it has the actual check-in and check-out dates of the stay.
After the stay has occurred, it still shows up "Award" but now it has the actual check-in and check-out dates of the stay.
Mar 16, 2015, 10:47 am
#29
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
Exactly. When I do a Cash + Points booking, the points are deducted immediately. It shows on account details as "Award". The check-out date is the date the booking was made.
After the stay has occurred, it still shows up "Award" but now it has the actual check-in and check-out dates of the stay.
After the stay has occurred, it still shows up "Award" but now it has the actual check-in and check-out dates of the stay.