1000 pt bonus for mobile app reservations through 12/31
Oct 27, 2014, 7:34 pm
#76
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,668
It posts as a separate line item and seems to post a few hours after the stay posts. It should look like this on your account:
Nov 1, 2014, 6:34 am
#79
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
I'm not suggesting people do this, but FYI... I had a two night stay that I booked as separate reservations. I was worried I might have to cancel the 2nd night.
The two nights ended up crediting as one normal stay for Diamond amenity, etc, but I received two mobile booking bonuses.
The two nights ended up crediting as one normal stay for Diamond amenity, etc, but I received two mobile booking bonuses.
Nov 1, 2014, 8:29 am
#80
Join Date: Jan 2010
Location: NYC
Programs: Hilton Diamond, SPG Gold Elite, Marriott Gold Elite, Hyatt Discoverist, Best Western Diamond Select
Posts: 198
To earn 1,000 Hyatt Gold Passport bonus points under this offer, bookings must be made through the Hyatt App or Hyatt Mobile Website and guest must pay an Eligible Rate, as defined in the Hyatt Gold Passport terms and conditions.
You must provide your membership number and be a registered guest of the room.
Only one 1,000 point bonus may be earned per member, per stay, regardless of how many rooms are booked. This promotion is subject to the complete terms and conditions of Hyatt Gold Passport. Please allow 2-3 weeks after stay is completed for points to be credited to account.
You must provide your membership number and be a registered guest of the room.
Only one 1,000 point bonus may be earned per member, per stay, regardless of how many rooms are booked. This promotion is subject to the complete terms and conditions of Hyatt Gold Passport. Please allow 2-3 weeks after stay is completed for points to be credited to account.
Do I need to sign up?
Jan 20, 2015, 3:29 pm
#84
Join Date: May 2004
Location: ATL
Programs: NW/CO, DL Silver, SPG Gold
Posts: 17
Hi all,
I booked a 1-night Hyatt Place reservation via the app for arrival December 31, 2014, but to date have not received the 1,000-point mobile booking bonus, although the points for the stay were credited properly to my account within a day or two. The rules state to allow 2-3 weeks for the bonus to post, but I see that the majority of people on this thread reported receiving their bonuses much sooner than that. Should I wait the entire 3 weeks before contacting Hyatt to ask about the missing points? Has anyone else who also booked a stay around the end of December received his/her bonus already?
I booked a 1-night Hyatt Place reservation via the app for arrival December 31, 2014, but to date have not received the 1,000-point mobile booking bonus, although the points for the stay were credited properly to my account within a day or two. The rules state to allow 2-3 weeks for the bonus to post, but I see that the majority of people on this thread reported receiving their bonuses much sooner than that. Should I wait the entire 3 weeks before contacting Hyatt to ask about the missing points? Has anyone else who also booked a stay around the end of December received his/her bonus already?
Feb 2, 2015, 1:03 pm
#88
Join Date: May 2004
Location: ATL
Programs: NW/CO, DL Silver, SPG Gold
Posts: 17
Got it!
A belated thanks to everyone who offered advice! For some reason I wasn't able to call in to Hyatt until 3 days ago to ask about the missing bonus but the brisk, not overly friendly but efficient agent from Omaha Reservations took care of it right away. She did say she had never heard of the mobile app booking bonus promo, but after I read out the terms and conditions from the page I'd saved, she manually added the 1,000 points, which appeared as a bonus for that stay instead of a separate line item as others had reported. So I'm happy. 
@suite2suite - Thanks for prompting me to call in. I was expecting it to be like pulling teeth but was very pleasantly surprised my problem was resolved with just one phone call, unlike some other places I could name (*coughHHcough*).
@etsmyers - I asked the agent to bring up the possibility of resuming the booking bonus promo to her higher-ups, in light of the fact that many people couldn't even make reservations through the buggy app and therefore weren't able to take advantage of the promo. She acknowledged that the mobile app booking had known problems, doubted that the promo would return, but said she'd suggest it in a future meeting. So cross your fingers! And maybe they'll improve and upgrade the app in the meantime too.
@RTW1 yes, you were right; the stay posted as a 2015 night, which would explain why it didn't trigger the booking bonus in the first place. I wonder how many others with Dec. 31 bookings also didn't get their bonuses credited properly? If a promo is good through a certain date, I'd think it would apply to reservations that include that night with checkout the following morning, or else it actually ends that day (or maybe my reasoning is incorrect).
Thanks again, everyone!
@suite2suite - Thanks for prompting me to call in. I was expecting it to be like pulling teeth but was very pleasantly surprised my problem was resolved with just one phone call, unlike some other places I could name (*coughHHcough*).
@etsmyers - I asked the agent to bring up the possibility of resuming the booking bonus promo to her higher-ups, in light of the fact that many people couldn't even make reservations through the buggy app and therefore weren't able to take advantage of the promo. She acknowledged that the mobile app booking had known problems, doubted that the promo would return, but said she'd suggest it in a future meeting. So cross your fingers! And maybe they'll improve and upgrade the app in the meantime too.
@RTW1 yes, you were right; the stay posted as a 2015 night, which would explain why it didn't trigger the booking bonus in the first place. I wonder how many others with Dec. 31 bookings also didn't get their bonuses credited properly? If a promo is good through a certain date, I'd think it would apply to reservations that include that night with checkout the following morning, or else it actually ends that day (or maybe my reasoning is incorrect).
Thanks again, everyone!