"Hyatt has it" program - which brands?
Aug 29, 2014, 8:12 pm
#1
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"Hyatt has it" program - which brands?
A year or so ago, Hyatt announced "Hyatt has it". Each hotel is to have a list of products available for guests. You can find the items listed on their website. Some of the items are consumables and some are for guests to borrow and return. The worst thing that can - and has - happened to me on a trip is for my phone or computer charger to break or go missing. It's a godsend when a hotel has one for me to borrow. What brands does Hyatt expect to provide this service? I'm on a trip at a Hyatt Place, I'm unable to charge my phone. The cable that has a USB to mini USB connection seems to have broken. I thought, no problem, the hotel will have it. It doesn't. It has no chargers at all. Is this program strictly for the Hyatt brand?
Aug 29, 2014, 8:33 pm
#2
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A year or so ago, Hyatt announced "Hyatt has it". Each hotel is to have a list of products available for guests. You can find the items listed on their website. Some of the items are consumables and some are for guests to borrow and return. The worst thing that can - and has - happened to me on a trip is for my phone or computer charger to break or go missing. It's a godsend when a hotel has one for me to borrow. What brands does Hyatt expect to provide this service? I'm on a trip at a Hyatt Place, I'm unable to charge my phone. The cable that has a USB to mini USB connection seems to have broken. I thought, no problem, the hotel will have it. It doesn't. It has no chargers at all. Is this program strictly for the Hyatt brand?
I will say, I love the service (I think the card said "Convenience Collection"). Ring them up, give them a list of what you want, they put it in a small canvas bag, hang it on your door, and (key for me).... LEAVE.
The card did list chargers, but we didn't have to avail themselves to it.
Does the front desk or housekeeping have a lost-and-found? That's my first stop when I need to borrow a charging cord. Most of the time, they just let me keep it.
Aug 29, 2014, 8:45 pm
#3
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I'm unsure but properties that have it generally have a card beside the bed or listed in the compendium.
Frankly, at a PH I would expect the property to offer me one they have, or offer for the concierge to purchase me one at my expense, say from a local Apple store.
Frankly, at a PH I would expect the property to offer me one they have, or offer for the concierge to purchase me one at my expense, say from a local Apple store.
Aug 30, 2014, 12:50 am
#5
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IME Hyatt, Hyatt Regency, and Grand Hyatt have the printed list of what they offer, but this doesn't mean that something else is impossible. I would expect PH and to some extent Andaz to be able to acquire almost anything for you that's legal and maybe some objects and services that aren't.
The last time I was in a HP it was a new one which is larger than most and had more food choices available in the gallery. I noticed a big flat basket on the counter next to the bar cash register that had a collection of toiletry things for sale. I suspect this was similar to the "keep" items on the printed list, but they weren't free. I've never noticed this in other HP locations.
The last time I was in a HP it was a new one which is larger than most and had more food choices available in the gallery. I noticed a big flat basket on the counter next to the bar cash register that had a collection of toiletry things for sale. I suspect this was similar to the "keep" items on the printed list, but they weren't free. I've never noticed this in other HP locations.
Aug 30, 2014, 6:18 am
#6
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Thanks, a helpful post as I am atrocious at knowing the precise terms of any cable. But my husband took it to the front desk so they saw it visually rather than being told any terms. They had no chargers, no cables, nothing, not even in their lost and found. (The hotel has only been open 3 months.)
Aug 30, 2014, 6:31 am
#7
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If you click on "full list of available items", it shows you a complete list with a footnote:
My read is that only items with * are available for purchase at Hyatt Place and Hyatt House, others items are not available. Chargers are not on the * list.
* Available for purchase at Hyatt Place and Hyatt House. Availability varies by hotel.
Aug 30, 2014, 1:59 pm
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Well before the program in the OP was announced, I've always checked with the FD about lost and found - the box at your average HP always had a couple of dozen chargers, of all brands. The hotels usually just let me keep one since they had found so many left behind in rooms that went unclaimed.
Aug 30, 2014, 8:53 pm
#9
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When I have used it and they have shown up, they have insisted on banging on the door until I answered. Even when I have specifically asked them to just leave it hanging on the door like they're supposed to, so I could shower at my convenience without worrying about answering the door. I'm guessing they want the interaction because there's a chance of a tip.