Hyatt fooling people with rates for +1 day
Aug 22, 2014, 3:18 pm
#1
Original Poster
Join Date: Dec 2013
Location: Germany
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Accor Platinum
Posts: 25
Hyatt fooling people with rates for +1 day
Hey,
I dont know if this has been discussed before, but i feel a little fooled by Hyatt.
Just wanted to check some rates for the GH HKG for a stay between September 19 - 21st.
When I search for 19-21st it shows me 362 as average daily room rate.
Now I checked 19-20 => still 362
20-21 => is only 331!
So when I book 2 single stays its cheaper than when I book all in once, or am I thinking wrong?
http://hongkong.grand.hyatt.com/en/hotel/home.html
I dont know if this has been discussed before, but i feel a little fooled by Hyatt.
Just wanted to check some rates for the GH HKG for a stay between September 19 - 21st.
When I search for 19-21st it shows me 362 as average daily room rate.
Now I checked 19-20 => still 362
20-21 => is only 331!
So when I book 2 single stays its cheaper than when I book all in once, or am I thinking wrong?
http://hongkong.grand.hyatt.com/en/hotel/home.html
Aug 22, 2014, 3:27 pm
#2
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 558
A regular occurrence with hyatt.
Best thing to do is call GP. They are not trying to cheat you just a software and availability issue.
Best thing to do is call GP. They are not trying to cheat you just a software and availability issue.
Aug 22, 2014, 3:30 pm
#3
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
FDW
Aug 22, 2014, 3:37 pm
#4
Original Poster
Join Date: Dec 2013
Location: Germany
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Accor Platinum
Posts: 25
How can they have such bad software, their website is horrible, so many error pages...
Aug 22, 2014, 6:09 pm
#6
Join Date: Jan 2008
Posts: 3,566
Wirelessly posted (Mozilla/5.0 (Linux; Android 4.4.2; SM-G900V Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.141 Mobile Safari/537.36)
This is a regular issue with hyatt and detestable, but you just have to always check multiple combinations.
This is a regular issue with hyatt and detestable, but you just have to always check multiple combinations.
Aug 22, 2014, 10:53 pm
#7
Join Date: May 2008
Location: New York
Programs: AA Platinum Pro/4MM Lifetime Platinum, Hyatt Lifetime Globalist
Posts: 136
Aug 22, 2014, 11:32 pm
#8
Join Date: Apr 2007
Posts: 774
This (pricing based on a particular stay dates rather than a mere sum of individual nights) is a common pricing practice across the entire hotel industry, and not limited to Hyatt. Airlines do similar things too.
Aug 23, 2014, 2:01 am
#9
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 558
Like many other programmes the effect is not always negative although May be.
Sometimes if the first day is cheaper you will get the following nights at the same rate. It's a bit hit and miss.
If I find cheaper nights being raised by the algorithim is simple call gp and they sort it out.
Recently had this problem with a booking over new year where the rates rise for that one day. GP resolved the issue favourably.
Sometimes if the first day is cheaper you will get the following nights at the same rate. It's a bit hit and miss.
If I find cheaper nights being raised by the algorithim is simple call gp and they sort it out.
Recently had this problem with a booking over new year where the rates rise for that one day. GP resolved the issue favourably.
Aug 23, 2014, 3:08 am
#10
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
Same problem with HR Mag Mile, cheaper booked as single night stays midweek. Called GP to apply a DSU and the rate shot up to what the website showed for a single stay. Another call to GP straightened it. Never saw this on IHG's "terrible" website, as the rate per night always reflected the same whether booked as a single stay or individually. Takes some getting used to, being newly back to DIA.
Aug 23, 2014, 9:40 am
#13
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
Aug 23, 2014, 9:50 am
#14
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Yes indeed. It is called revenue/yield management. Some instances are in error, but not all. Very common these days.