peteropny

Have you contacted CS? If the amenity doesn't post initially with the stay, it won't unless manually adjusted by CS.

MSPeconomist

Two or three times I've tried to reach my private line agent. I suspect she may be vacationing now.

I've had other cases where the 1,000 points automatically appeared later, especially at one hotel I use frequently.

anchor79

Stayed at this hotel on this past weekend. Upon check out, I noticed that breakfast charge was not removed just like others mentioned.

Also, do people have issue with the hotel posting stay credit (not just the welcome point?)

How long will this property take to post onto hyatt account on average?

Markie

It posts longer than most Hyatts, 3-4 days in my experience.

mnredfox

Hyatt is the 1 chain I ironically hope they pts don't originally post.

Firewind

First reaction:

Second reaction: Like being "satisfied" re the wrong bed type, or the lounge being closed for the "right" reason.

mnredfox

I should clarify and mean diamond amenity pts.

meducate

I stayed at this property last night and found it to be better than expected. I was greeted warmly upon entry into the lobby, and when I got in the Diamond line to check in, the concierge called me over and checked me in so that I didn't have to wait. They offered me an upgrade to a junior suite, but was told that it was close to the elevator and did not face the airport (I asked for a room facing the runways). The concierge found me a very nice deluxe room. The furniture was dated, but the overall feel of the hotel was not old or stuffy. I strolled out to In n Out to grab some food and happily ate it at the bar with a nice glass of wine. The bartenders and all the F&B folks that I chatted with were over the top nice.

I was offered points or an amenity. I had a 6AM flight so I didn't inquire about breakfast.

The shuttle seemed to run every 20 minutes in the morning. Very efficient system.

I will definitely keep this property in mind when I need to be at LAX early or I arrive there late.

MSPeconomist

The bar also has a case of grab and go type food that looked pretty good. I wish I had noticed this before going out foraging for a light dinner when I arrived.

365RoadWarrior

I was surprised: breakfast starts at 5:00AM (from the menu), 6:00AM (buffet).

Not early enough for a 6:00AM flight, I s'pose, but early.

meducate

Smart for an airport hotel...thanks for that info!!

Not big D

Checking out today . Breakfast removed from bill , 12th floor room nothing special . Hotel staff were very nice ..... For those that park and fly the Concourse uses Quik Park which is next to hotel . Parking rates online are about $14/day for valet , self park about $1 less . Quik park is also the shuttle that the hotel uses ... If you have time while at hotel check out the PH , great view .

Viajero Millero

Spent the night over there. Definitely a work in progress.

Had stayed before 3-4 times when it was a Radisson and clearly not much has changed on the aesthetic aspect.

For some reason there was a long line at check-in (at 10pm) and when I went to use the Diamond/Platinum line (was empty) the front desk agent (male) told me the "the line is over there at the back." He apologized when I told him I was a Diamond member but the damage was done. A serious property can't judge a book by its cover like that.

Normally I just laugh in these cases but this time it was nasty. He must have had a bad day.

At check-in he was clear about the free breakfast benefit (for up to four people) but struggled with the concept of the 1000 points welcome amenity. We'll see if/when that posts. Did not have breakfast as had a very early flight.

Overall, at the right price (<$119), a solid choice for an overnight stay before a LAX flight. Glad to see that down from the ridiculous $169+ from a few weeks ago.

md25

There are even My Elite Rates floating around ~90++. 110 all in. The hotel still shows on BRG form for what it matters, not sure if they're still denying claims.

BTA

I'm here for maybe my 4th stay. Currently in the second night of my first multiple night stay. Still happy with the place, but they managed not clean my room. I don't need fresh towels, or my bed remade, but it's pretty bad form.

Also my first night facing south, and the first time in a while I didn't get a suite for free.