Park Hyatt Vienna - REVIEW - MASTER THREAD
Sep 1, 2015, 2:55 pm
#151
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
Struck me as odd
I would appreciate it if the cash and points was only available to a Diamond member but don't like be a forced to surrender one of my 4 upgrades to do so
Sep 16, 2015, 9:53 am
#152
Join Date: Aug 2011
Programs: Hilton Diamond, Marriott Platinum, Hyatt Explorist
Posts: 19
At the Park Hyatt Vienna now and I have to agree with some of the posters above. Hard product is gorgeous but definitely a little bit lacking on the soft side. Not sure if there was any turndown service as there wasn't a piece of chocolate like almost every other hotel I've stayed at with turndown service but more unpleasant was that the toilet was unflushed when we arrived - didn't leave that great an initial impression of the room. We are also both Platinum members staying for an anniversary trip but there was no mention of that at checkin nor even a mention of 'Thanks for being a platinum member with us'. Certainly doesn't cost anything to say a few extra words at check-in 
. To be fair, we did receive what I think was an upgrade to our room although I'm not sure since the check-in agent never mentioned anything about it. So these are fairly minor things (aside from the toilet) but definitely stood out especially after an immaculate stay at the Park Hyatt Milan. Really beautiful property overall though at a fabulous location!
. To be fair, we did receive what I think was an upgrade to our room although I'm not sure since the check-in agent never mentioned anything about it. So these are fairly minor things (aside from the toilet) but definitely stood out especially after an immaculate stay at the Park Hyatt Milan. Really beautiful property overall though at a fabulous location!
Last edited by shindou2006; Sep 16, 2015 at 3:50 pm
Sep 16, 2015, 6:44 pm
#153
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
At the Park Hyatt Vienna now and I have to agree with some of the posters above. Hard product is gorgeous but definitely a little bit lacking on the soft side. Not sure if there was any turndown service as there wasn't a piece of chocolate like almost every other hotel I've stayed at with turndown service but more unpleasant was that the toilet was unflushed when we arrived - didn't leave that great an initial impression of the room. We are also both Platinum members staying for an anniversary trip but there was no mention of that at checkin nor even a mention of 'Thanks for being a platinum member with us'. Certainly doesn't cost anything to say a few extra words at check-in . To be fair, we did receive what I think was an upgrade to our room although I'm not sure since the check-in agent never mentioned anything about it. So these are fairly minor things (aside from the toilet) but definitely stood out especially after an immaculate stay at the Park Hyatt Milan. Really beautiful property overall though at a fabulous location!
. To be fair, we did receive what I think was an upgrade to our room although I'm not sure since the check-in agent never mentioned anything about it. So these are fairly minor things (aside from the toilet) but definitely stood out especially after an immaculate stay at the Park Hyatt Milan. Really beautiful property overall though at a fabulous location!
Sep 17, 2015, 5:01 am
#154
Join Date: Aug 2005
Posts: 248
Another one adding to the chorus of beautiful hardware and inconsistent service.
I won't talk about the hardware which everyone is well aware of, but just a few petty complaints.
Nobody came around to help with the bags at arrival. This is one of the few instances where I would actually have appreciated help because I was travelling with my mom and there are quite a few steps entering the hotel, and also to the lift lobby.
Check-in agent seemed a little grumpy and eager to get rid of me. I tried making some small talk about how beautiful the hotel is, and she just responded "yes, everybody seems to say that."
Asked for directions the night of check-in at the concierge, and he started his sentence with a sigh and "Well as I told you last night..." I know all Asians look the same, but was the sigh really necessary?
Breakfast was a bit of a joke, with nobody ever clearing plates and drinks taking ages to arrive. It was crowded all three mornings I was there, but still I felt the service could do with a lot of polishing.
The guy manning the spa was really helpful, and happily took us around for a tour of the pool and sauna.
Having said all that, I would still happily give this property a five star rating on Tripadvisor. I received an amazing upgrade to what must be the most beautiful suite I've ever stayed in, so would still certainly return anytime.
I won't talk about the hardware which everyone is well aware of, but just a few petty complaints.
Nobody came around to help with the bags at arrival. This is one of the few instances where I would actually have appreciated help because I was travelling with my mom and there are quite a few steps entering the hotel, and also to the lift lobby.
Check-in agent seemed a little grumpy and eager to get rid of me. I tried making some small talk about how beautiful the hotel is, and she just responded "yes, everybody seems to say that."
Asked for directions the night of check-in at the concierge, and he started his sentence with a sigh and "Well as I told you last night..." I know all Asians look the same, but was the sigh really necessary?
Breakfast was a bit of a joke, with nobody ever clearing plates and drinks taking ages to arrive. It was crowded all three mornings I was there, but still I felt the service could do with a lot of polishing.
The guy manning the spa was really helpful, and happily took us around for a tour of the pool and sauna.
Having said all that, I would still happily give this property a five star rating on Tripadvisor. I received an amazing upgrade to what must be the most beautiful suite I've ever stayed in, so would still certainly return anytime.
Sep 17, 2015, 5:17 am
#156
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
I think they should really fix their service issues rather than throwing their upper suites at guests. I wouldn't give a place 5 stars if they didn't try to serve, serve well, help with bags, etc. PH Vienna shouldn't live off its hardware to makeup for service shortcomings.
carmy quite enticing! wow, but still the service needs to match!
carmy quite enticing! wow, but still the service needs to match!
Sep 17, 2015, 9:36 am
#157
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,232
Another one adding to the chorus of beautiful hardware and inconsistent service.
I won't talk about the hardware which everyone is well aware of, but just a few petty complaints.
Nobody came around to help with the bags at arrival. This is one of the few instances where I would actually have appreciated help because I was travelling with my mom and there are quite a few steps entering the hotel, and also to the lift lobby.
Check-in agent seemed a little grumpy and eager to get rid of me. I tried making some small talk about how beautiful the hotel is, and she just responded "yes, everybody seems to say that."
Asked for directions the night of check-in at the concierge, and he started his sentence with a sigh and "Well as I told you last night..." I know all Asians look the same, but was the sigh really necessary?
Breakfast was a bit of a joke, with nobody ever clearing plates and drinks taking ages to arrive. It was crowded all three mornings I was there, but still I felt the service could do with a lot of polishing.
The guy manning the spa was really helpful, and happily took us around for a tour of the pool and sauna.
Having said all that, I would still happily give this property a five star rating on Tripadvisor. I received an amazing upgrade to what must be the most beautiful suite I've ever stayed in, so would still certainly return anytime.
I won't talk about the hardware which everyone is well aware of, but just a few petty complaints.
Nobody came around to help with the bags at arrival. This is one of the few instances where I would actually have appreciated help because I was travelling with my mom and there are quite a few steps entering the hotel, and also to the lift lobby.
Check-in agent seemed a little grumpy and eager to get rid of me. I tried making some small talk about how beautiful the hotel is, and she just responded "yes, everybody seems to say that."
Asked for directions the night of check-in at the concierge, and he started his sentence with a sigh and "Well as I told you last night..." I know all Asians look the same, but was the sigh really necessary?
Breakfast was a bit of a joke, with nobody ever clearing plates and drinks taking ages to arrive. It was crowded all three mornings I was there, but still I felt the service could do with a lot of polishing.
The guy manning the spa was really helpful, and happily took us around for a tour of the pool and sauna.
Having said all that, I would still happily give this property a five star rating on Tripadvisor. I received an amazing upgrade to what must be the most beautiful suite I've ever stayed in, so would still certainly return anytime.
i have upcoming stay here in early november.
I'm asian too. Should i be prepared to the not-up-to-park-hyatt-standard service?
btw, i have backup booking at the ritz-carlton too.
Last edited by 3rdworldresident; Sep 17, 2015 at 12:34 pm
Sep 17, 2015, 3:09 pm
#158
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
I think they should really fix their service issues rather than throwing their upper suites at guests. I wouldn't give a place 5 stars if they didn't try to serve, serve well, help with bags, etc. PH Vienna shouldn't live off its hardware to makeup for service shortcomings.
carmy quite enticing! wow, but still the service needs to match!
carmy quite enticing! wow, but still the service needs to match!
Sep 17, 2015, 6:48 pm
#159
Join Date: Feb 2004
Location: Seattle
Programs: United 1P, Alaska MVPG 75K, Hyatt Daimond
Posts: 428
Another one adding to the chorus of beautiful hardware and inconsistent service.
I won't talk about the hardware which everyone is well aware of, but just a few petty complaints.
Nobody came around to help with the bags at arrival. This is one of the few instances where I would actually have appreciated help because I was travelling with my mom and there are quite a few steps entering the hotel, and also to the lift lobby.
Check-in agent seemed a little grumpy and eager to get rid of me. I tried making some small talk about how beautiful the hotel is, and she just responded "yes, everybody seems to say that."
Asked for directions the night of check-in at the concierge, and he started his sentence with a sigh and "Well as I told you last night..." I know all Asians look the same, but was the sigh really necessary?
Breakfast was a bit of a joke, with nobody ever clearing plates and drinks taking ages to arrive. It was crowded all three mornings I was there, but still I felt the service could do with a lot of polishing.
The guy manning the spa was really helpful, and happily took us around for a tour of the pool and sauna.
Having said all that, I would still happily give this property a five star rating on Tripadvisor. I received an amazing upgrade to what must be the most beautiful suite I've ever stayed in, so would still certainly return anytime.
I won't talk about the hardware which everyone is well aware of, but just a few petty complaints.
Nobody came around to help with the bags at arrival. This is one of the few instances where I would actually have appreciated help because I was travelling with my mom and there are quite a few steps entering the hotel, and also to the lift lobby.
Check-in agent seemed a little grumpy and eager to get rid of me. I tried making some small talk about how beautiful the hotel is, and she just responded "yes, everybody seems to say that."
Asked for directions the night of check-in at the concierge, and he started his sentence with a sigh and "Well as I told you last night..." I know all Asians look the same, but was the sigh really necessary?
Breakfast was a bit of a joke, with nobody ever clearing plates and drinks taking ages to arrive. It was crowded all three mornings I was there, but still I felt the service could do with a lot of polishing.
The guy manning the spa was really helpful, and happily took us around for a tour of the pool and sauna.
Having said all that, I would still happily give this property a five star rating on Tripadvisor. I received an amazing upgrade to what must be the most beautiful suite I've ever stayed in, so would still certainly return anytime.
Sep 17, 2015, 7:33 pm
#160
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
You should reach out to their VIP manager or coordinator and make them aware this is a special occasion.
Sep 17, 2015, 8:37 pm
#161
Join Date: Aug 2005
Posts: 248
This is a beautiful hotel with patchy service, but I would definitely stay here again. The location is great, just a 5 minute walk to the cathedral and everything else. I would also be happy to recommend the property to a friend.
Everything put together, I think the pros still outweigh the cons.
Everything put together, I think the pros still outweigh the cons.
Sep 18, 2015, 3:30 am
#162
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I don't think it has to do with subtle racism. The housekeeping didn't leave a turd or hair in the toilet because they knew an Asian person was coming. They just did it because they were lazy at their job. Just some bad eggs in their team.
You should reach out to their VIP manager or coordinator and make them aware this is a special occasion.
You should reach out to their VIP manager or coordinator and make them aware this is a special occasion.
FDW
Sep 18, 2015, 6:48 am
#163
Join Date: Sep 2013
Location: Midwest
Programs: Hyatt Diamond
Posts: 757
This Asian was over the moon about the upgrade and was happy with the service. Had good, not PHV/Tokyo service, but still good and genuine service, that was par with other well received 5 star hotels (eg, Langham Chicago.) Especially given that it is a 1 year old property. Had a 15 minute tour on arrival. Housekeeping was good for us, even tidied the clothes for my girl's American girl dolls. 3oz toiletries / towels were always fully replenished in am and turndown. This remains my favorite Hyatt and the best Diamond recognition I've ever had- I was really made to feel like a VIP.
Don't understand the complaint about the lack of chocolates at turndown. I get water but never remember getting chocolates at > 40 different Hyatt hotels.
No racism perceived. Honestly, I get the impression that I am treated better in Europe because many perceive that I'm a wealthy Japanese tourist eager to part my with $.
Don't understand the complaint about the lack of chocolates at turndown. I get water but never remember getting chocolates at > 40 different Hyatt hotels.
No racism perceived. Honestly, I get the impression that I am treated better in Europe because many perceive that I'm a wealthy Japanese tourist eager to part my with $.
Sep 18, 2015, 7:46 am
#164
Join Date: Aug 2005
Posts: 248
Not sure how this became a discussion about race, but I just want to make it abundantly clear that I was talking about one grumpy concierge. I have no reason to believe that it was anything more than him mistaking me for somebody else who'd asked a similar question the day before.
Again, it was a great stay but just a few service hiccups.
Again, it was a great stay but just a few service hiccups.
Sep 18, 2015, 2:23 pm
#165
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Not sure how this became a discussion about race, but I just want to make it abundantly clear that I was talking about one grumpy concierge. I have no reason to believe that it was anything more than him mistaking me for somebody else who'd asked a similar question the day before.
Again, it was a great stay but just a few service hiccups.
Again, it was a great stay but just a few service hiccups.
