Apr 14, 2016, 1:13 pm
Last edit by: thucanhho
T & C:
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
Bonus points for club lounge closed
Oct 17, 2014, 1:53 pm
#62
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Thanks for the clarification as well - this was my understanding all along.
Oct 19, 2014, 3:02 pm
#63
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
The HR Indianapolis is a repeat offender of this rule. Last Friday night I had GP call the hotel to sort it out with the front desk. Today, I checked in and they changed their policy to offer 1,000 GP points or an appetizer in Level One, since they are closed on Sunday but open Monday morning. It is disappointing that they continue to annoy their best customers, especially since this property is owned directly by Hyatt and should know better. I wish GP management could talk to senior management at this property to sort this out once and for all. The 2,500 GP points should be offered and credited without prompting by us.
Oct 20, 2014, 2:33 pm
#64
Join Date: Apr 2014
Posts: 13
The HR Indianapolis is a repeat offender of this rule. Last Friday night I had GP call the hotel to sort it out with the front desk. Today, I checked in and they changed their policy to offer 1,000 GP points or an appetizer in Level One, since they are closed on Sunday but open Monday morning. It is disappointing that they continue to annoy their best customers, especially since this property is owned directly by Hyatt and should know better. I wish GP management could talk to senior management at this property to sort this out once and for all. The 2,500 GP points should be offered and credited without prompting by us.
Oct 29, 2014, 3:46 pm
#69
Join Date: Feb 2014
Posts: 248
Anyone experienced if one can get the bonus points outside the States (I would think you can since all under hyatt brand)? If I can would I need to get the points directly from the hotel or can I get it from Hyatt directly (afraid of communication issues)?
I am thinking of staying at the Jin Jiang (China) Hyatt Regency in December but their club lounge is closed (for renovation), without that benefit and/or bonus points it might not be worth staying there. Thanks.
I am thinking of staying at the Jin Jiang (China) Hyatt Regency in December but their club lounge is closed (for renovation), without that benefit and/or bonus points it might not be worth staying there. Thanks.
Oct 29, 2014, 6:19 pm
#70
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Anyone experienced if one can get the bonus points outside the States (I would think you can since all under hyatt brand)? If I can would I need to get the points directly from the hotel or can I get it from Hyatt directly (afraid of communication issues)?
I am thinking of staying at the Jin Jiang (China) Hyatt Regency in December but their club lounge is closed (for renovation), without that benefit and/or bonus points it might not be worth staying there. Thanks.
I am thinking of staying at the Jin Jiang (China) Hyatt Regency in December but their club lounge is closed (for renovation), without that benefit and/or bonus points it might not be worth staying there. Thanks.
Nov 12, 2014, 11:54 am
#71
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Another stay at the Hyatt Regency Indianapolis and as usual the same confusion over the bonus points for the lounge being closed. This Hotel is by far the worst and the stingiest when it comes to Diamond benefits. Last time I ended up getting billed for breakfast when the lounge was closed, wasn't offered the bonus points, no points posted for the stay either (including the 1000 points) wrote to the GM and he basically said that cash & points stays aren't entitled to any points or benefits (I had never heard of that)! Took a couple of calls to the diamond line to get the situation somewhat resolved. This time around they flatly just said we don't offer the bonus points for lounge being closed on the weekends anymore! Incompetency or competency starts at the top and in this case the GM is certainly setting the standard...
Nov 20, 2014, 3:58 pm
#72
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
This has been reviewed again by Gold Passport management and Hyatt Regency Indianapolis Hotel management and because the Club is open for members to go in and they offer the Club amentities it is just not staffed they are not officially closed so the 2500 points will not be awarded.
Nov 20, 2014, 5:49 pm
#73
Suspended
Join Date: Aug 2014
Posts: 112
Going to Indy in a few months...
Last edited by toooldtostayoutlate; Nov 20, 2014 at 5:50 pm Reason: grammar
Nov 20, 2014, 6:09 pm
#74
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
This has been reviewed again by Gold Passport management and Hyatt Regency Indianapolis Hotel management and because the Club is open for members to go in and they offer the Club amentities it is just not staffed they are not officially closed so the 2500 points will not be awarded.
Nov 21, 2014, 7:45 am
#75
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
This has been reviewed again by Gold Passport management and Hyatt Regency Indianapolis Hotel management and because the Club is open for members to go in and they offer the Club amentities it is just not staffed they are not officially closed so the 2500 points will not be awarded.