Apr 14, 2016, 1:13 pm
Last edit by: thucanhho
T & C:
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
Bonus points for club lounge closed
Oct 15, 2014, 5:28 pm
#46
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,668
Guys, it certainly looks like things have changed from the way it used to be. . . . .
Oct 15, 2014, 5:43 pm
#47
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
During periods of high demand, access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
If the Regency Club is closed because it is outside of the normal operating hours then points would not be given.
If the Regency Club is closed because it is outside of the normal operating hours then points would not be given.
Oct 15, 2014, 6:19 pm
#48
Join Date: Apr 2013
Posts: 343
Oct 15, 2014, 6:42 pm
#51
Join Date: Jan 2008
Posts: 3,577
That is absolute BS. I have always gotten points when a club is not open on certain days, like weekends. So, now we are saying that a hotel can just close the club whenever they want as "normal operating hours"? No one expects points for club access at 11pm when the club closes at 9pm, for example, but saying they just do not open it at all on weekends and you now are not getting points for that is absurd.
Oct 15, 2014, 7:34 pm
#52
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 661
During periods of high demand, access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
If the Regency Club is closed because it is outside of the normal operating hours then points would not be given.
If the Regency Club is closed because it is outside of the normal operating hours then points would not be given.
Oct 15, 2014, 7:35 pm
#53
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 661
Oct 16, 2014, 8:54 am
#55
Join Date: Apr 2006
Posts: 352
Hello everyone,
I hope everyone is having a great Wednesday! I just wanted to provide some clarification about the 2,500 bonus has not been changed. If you the Club is closed, you will be awarded 2,500 bonus points.
If you have any questions or concerns, please let us know.
Thanks,
Dana M.
I hope everyone is having a great Wednesday! I just wanted to provide some clarification about the 2,500 bonus has not been changed. If you the Club is closed, you will be awarded 2,500 bonus points.
If you have any questions or concerns, please let us know.
Thanks,
Dana M.
Oct 16, 2014, 1:25 pm
#57
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
This has been clarified by Gold Passport Management if the Regency Club is closed for any reason you would recieve the club closure points. This includes renovations, scheduled closure or regular Club closure hours.
Oct 16, 2014, 2:39 pm
#58
Join Date: Apr 2013
Posts: 343
Nice... good to get some clarification on this.
Oct 16, 2014, 3:23 pm
#59
Join Date: Apr 2006
Posts: 352
Oct 16, 2014, 3:50 pm
#60
Join Date: Apr 2014
Posts: 13
Thank you for the clarification as well as the clear and precise language! This definitely removes all ambiguity on this subject.