booked wrong date, awesome hyatt service
Oct 10, 2013, 5:32 pm
#1
Original Poster
Join Date: Feb 2011
Posts: 163
booked wrong date, awesome hyatt service
Most of the time forums are filled with complaints and good service is not thanked. This mistake was entirely my fault, but Hyatt was awesome in the way they handled it. I accidentally booked a hotel a week off. I got an email on for a folio with an $800 
no-show fee on my card. I pretty much wanted to throw up right there.
Fortunately a call to Hyatt and they were able to waive the fee and rebook me. The issue was absolutely my own fault, so I'm very thankful for hyatt for being very accommodating.
no-show fee on my card. I pretty much wanted to throw up right there.Fortunately a call to Hyatt and they were able to waive the fee and rebook me. The issue was absolutely my own fault, so I'm very thankful for hyatt for being very accommodating.
Oct 10, 2013, 8:46 pm
#2
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 359
I agree..........I think Hyatt is awesome!
I booked a stay months ago using BRG and discovered I needed to add on a couple of nights. The rate now is over $200 extra/night but they added the extra nights onto my reservation at the incredible BRG price.
AND I am using a suite upgrade.
So, I 100% agree with you
I booked a stay months ago using BRG and discovered I needed to add on a couple of nights. The rate now is over $200 extra/night but they added the extra nights onto my reservation at the incredible BRG price.
AND I am using a suite upgrade.
So, I 100% agree with you
Oct 11, 2013, 12:55 am
#3
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I agree..........I think Hyatt is awesome!
I booked a stay months ago using BRG and discovered I needed to add on a couple of nights. The rate now is over $200 extra/night but they added the extra nights onto my reservation at the incredible BRG price.
AND I am using a suite upgrade.
So, I 100% agree with you
I booked a stay months ago using BRG and discovered I needed to add on a couple of nights. The rate now is over $200 extra/night but they added the extra nights onto my reservation at the incredible BRG price.
AND I am using a suite upgrade.
So, I 100% agree with you
Oct 11, 2013, 12:35 pm
#4
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
I agree..........I think Hyatt is awesome!
I booked a stay months ago using BRG and discovered I needed to add on a couple of nights. The rate now is over $200 extra/night but they added the extra nights onto my reservation at the incredible BRG price.
AND I am using a suite upgrade.
So, I 100% agree with you
I booked a stay months ago using BRG and discovered I needed to add on a couple of nights. The rate now is over $200 extra/night but they added the extra nights onto my reservation at the incredible BRG price.
AND I am using a suite upgrade.
So, I 100% agree with you
Was this done by you calling Central Reservations in Omaha or by calling the hotel directly?
Oct 11, 2013, 2:44 pm
#5
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 359
I just called Hyatt in Australia and explained I needed to add on nights to an existing booking......had expected to pay $450/night instead of $251 booked. But they said it would be the same price. They contacted the hotel to make sure the suite was available for the extra days.
Oct 12, 2013, 7:04 pm
#6
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
During a stay at HR Orange County, I found lower rates on the Internet for a couple nights of the stay. I called down to front desk and mentioned that I found a lower rate for a few nights. The hotel went and lowered the entire balance of stay to the rate I found. I was honest stating that the specific nights were lower but the balance of stay had no remaining availability from what I can see.
HR Orange County is the first hotel I'm going to look up and book when visit Disneyland! Totally above my expectations!
HR Orange County is the first hotel I'm going to look up and book when visit Disneyland! Totally above my expectations!
Oct 12, 2013, 9:48 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Most of the time forums are filled with complaints and good service is not thanked. This mistake was entirely my fault, but Hyatt was awesome in the way they handled it. I accidentally booked a hotel a week off. I got an email on for a folio with an $800 no-show fee on my card. I pretty much wanted to throw up right there.
Fortunately a call to Hyatt and they were able to waive the fee and rebook me. The issue was absolutely my own fault, so I'm very thankful for hyatt for being very accommodating.
no-show fee on my card. I pretty much wanted to throw up right there.Fortunately a call to Hyatt and they were able to waive the fee and rebook me. The issue was absolutely my own fault, so I'm very thankful for hyatt for being very accommodating.
Usually you only lose the first night room charge.
Oct 13, 2013, 11:52 am
#9
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Oct 13, 2013, 2:51 pm
#10
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Oct 13, 2013, 5:41 pm
#11
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Oct 13, 2013, 11:36 pm
#12
Original Poster
Join Date: Feb 2011
Posts: 163
But the Andaz Fifth Avenue was def an awesome stay and I would recommend for ppl looking for a hyatt in NYC. I've always thought its silly how some luxury hotels charge tons of money and then also nickel and dime you on stuff like internet, and water.
Oct 14, 2013, 10:42 am
#13
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Sorry it was acutally just room fee and taxes (which are ridiculous in NYC). Not sure how to room fee got up to $700 though, normally their rooms are not that much.
But the Andaz Fifth Avenue was def an awesome stay and I would recommend for ppl looking for a hyatt in NYC. I've always thought its silly how some luxury hotels charge tons of money and then also nickel and dime you on stuff like internet, and water.
But the Andaz Fifth Avenue was def an awesome stay and I would recommend for ppl looking for a hyatt in NYC. I've always thought its silly how some luxury hotels charge tons of money and then also nickel and dime you on stuff like internet, and water.
What was the rate and type of room you booked?I think I may try Andaz fifth Avenue the next time we are in NY. But that's assuming we can get suite availability.
Did they nickle and dime you here at this hotel?