Andaz Maui REVIEW - MASTER THREAD
#1441
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,096
Conrad? First of all, thats a Hilton property. Second of all, You dont need an Andaz, Park, or even Grand in Asia to have better food than what the Andaz Maui breakfast is now for Diamonds. I can think of several asian regencys that surpass it easily.
#1442
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,492
I checked in here on the 16th and have another 6 nights, if anyone wants to know anything about the property let me know and I'll do my best to find out. I'm here on a diamond challenge as well.
As for breakfast, I can confirm that diamonds now get the 'pantry' breakfast ($28 value + gratuity included) instead of the full $45 option that includes the omelet station, more meats, etc. the Pantry breakfast is still far and away the best hotel breakfast you're likely to see anywhere - and you get one side order such as bacon, chicken sausage, potatoes, etc.
I'm here on 4 nights from 2 Hyatt credit cards plus 88k hyatt points for the other 4 nights (booked pre-devaluation). I did not receive an upgrade at checkin, was quoted prices of $400 for a suite upgrade.
The hotel itself is by far the most amazing hotel I've been to. Given I haven't been to the Maldives or any other Andaz's or St. Regis's for that matter (fairly new to points and miles), but my vote is that this is the best hotel ever!
Now as long as hurricane Ana doesn't get any worse here, I'm expecting to have one of the best stays imaginable.
As for breakfast, I can confirm that diamonds now get the 'pantry' breakfast ($28 value + gratuity included) instead of the full $45 option that includes the omelet station, more meats, etc. the Pantry breakfast is still far and away the best hotel breakfast you're likely to see anywhere - and you get one side order such as bacon, chicken sausage, potatoes, etc.
I'm here on 4 nights from 2 Hyatt credit cards plus 88k hyatt points for the other 4 nights (booked pre-devaluation). I did not receive an upgrade at checkin, was quoted prices of $400 for a suite upgrade.
The hotel itself is by far the most amazing hotel I've been to. Given I haven't been to the Maldives or any other Andaz's or St. Regis's for that matter (fairly new to points and miles), but my vote is that this is the best hotel ever!
Now as long as hurricane Ana doesn't get any worse here, I'm expecting to have one of the best stays imaginable.
#1443
Join Date: Jan 2002
Location: Charlotte NC USA
Programs: Hyatt Globalist, AA Exec Plat, Alaska 75k, IHG Diamond, Wyndham Diamond, Hilton Diamond
Posts: 862
#1444
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,423
#1445
Join Date: May 2008
Location: New York
Programs: AA Platinum Pro/4MM Lifetime Platinum, Hyatt Lifetime Globalist
Posts: 136
Me and my family just completed a 7 night stay (it was actually our second visit since they opened) and we continue to love this property. It's definitely on our "top 5 Hyatts" list.
I agree that it was a bad strategy to offer substantial perks and then take them away (rather than offer a few things to see how it works and potentially add things on later). It always feels tacky or cheap when things are taken away, not to mention if you're returning to a property because you enjoyed a certain perk and now it's missing, it's very frustrating and disappointing. I hope management can learn from this and plan better for the future to avoid guest disappointment and frustration.
That said, the staff at this property are top-notch and they truly care about the guests. They all remembered us from our last stay (which was 9 months ago) and most of them even remembered our names. That shows they are truly paying attention and cared about us when we were there last time, which makes it feel special.
About the reduction in the breakfast, yes, it happened, but I have zero complaints about it. The servers were very respectful in explaining the change (especially since they knew we had stayed back when you got all options.) And we enjoyed the breakfast as much as last time. The bonus sides were basically what you got from the "hot side" anyway (like eggs, bacon, potatoes, etc.)
Anyway, I could go on and on about how much I love this property, but the short version is that the Andaz Maui at Wailea is an amazing resort, with an amazing location and view, and an amazing staff that treat you like family.
I hope anyone reading this who is considering staying here will know that it's a top-tier hotel with beautiful views and an amazing staff that really care and you won't regret it.
I agree that it was a bad strategy to offer substantial perks and then take them away (rather than offer a few things to see how it works and potentially add things on later). It always feels tacky or cheap when things are taken away, not to mention if you're returning to a property because you enjoyed a certain perk and now it's missing, it's very frustrating and disappointing. I hope management can learn from this and plan better for the future to avoid guest disappointment and frustration.
That said, the staff at this property are top-notch and they truly care about the guests. They all remembered us from our last stay (which was 9 months ago) and most of them even remembered our names. That shows they are truly paying attention and cared about us when we were there last time, which makes it feel special.
About the reduction in the breakfast, yes, it happened, but I have zero complaints about it. The servers were very respectful in explaining the change (especially since they knew we had stayed back when you got all options.) And we enjoyed the breakfast as much as last time. The bonus sides were basically what you got from the "hot side" anyway (like eggs, bacon, potatoes, etc.)
Anyway, I could go on and on about how much I love this property, but the short version is that the Andaz Maui at Wailea is an amazing resort, with an amazing location and view, and an amazing staff that treat you like family.
I hope anyone reading this who is considering staying here will know that it's a top-tier hotel with beautiful views and an amazing staff that really care and you won't regret it.
#1446
Join Date: Jan 2010
Posts: 14
Diamond member (non-trial) in the middle of a short paid stay using a DSU. I generally agree with the above--it's a great resort. But the treatment of Diamond members is indeed a bit puzzling. They initially allocated me a lame first floor suite ("partial ocean view" would be a real stretch by any definition) even though the resort is not very busy and they had available (and were selling) much better suites. What could possibly be the point of that? They fixed the situation after I complained, but that's not a nice way to start a vacation. I thought the Diamond (pantry) breakfast was very good and think only a crazy person would let that influence their decision to stay here.
#1447
Join Date: May 2010
Posts: 99
"Complimentary use of spa facilities for resort guests includes access to the tranquility pool, sauna, steam and plunge pools located in the Men's and Women's locker room facilities."
http://maui.andaz.hyatt.com/property...ities/spa.html
Is the website wrong?
#1448
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,423
What is this about? I'm looking forward to my second stay at the property next month. Last year as a non-Diamond I had access to the sauna, and the website still says the saunas and pools are open to all guests.
"Complimentary use of spa facilities for resort guests includes access to the tranquility pool, sauna, steam and plunge pools located in the Men's and Women's locker room facilities."
http://maui.andaz.hyatt.com/property...ities/spa.html
Is the website wrong?
"Complimentary use of spa facilities for resort guests includes access to the tranquility pool, sauna, steam and plunge pools located in the Men's and Women's locker room facilities."
http://maui.andaz.hyatt.com/property...ities/spa.html
Is the website wrong?
Maybe you should print this out for safekeeping and show it to the staff when you go.
#1450
Join Date: Jan 2010
Location: Seattle
Programs: Hyatt Diamond, Delta Plat
Posts: 304
No more C+P at all?
Hi all,
Just got off the phone with the Diamond desk, and according to the agent I spoke to (who went back and checked this), Andaz Maui will no longer offer C+P - period. Has anyone else heard this?
Just got off the phone with the Diamond desk, and according to the agent I spoke to (who went back and checked this), Andaz Maui will no longer offer C+P - period. Has anyone else heard this?
#1451
Join Date: Feb 2005
Location: TPA
Programs: UA Global Services 3MM, Hyatt Lifetime Globalist
Posts: 2,927
What is this about? I'm looking forward to my second stay at the property next month. Last year as a non-Diamond I had access to the sauna, and the website still says the saunas and pools are open to all guests.
"Complimentary use of spa facilities for resort guests includes access to the tranquility pool, sauna, steam and plunge pools located in the Men's and Women's locker room facilities."
http://maui.andaz.hyatt.com/property...ities/spa.html
Is the website wrong?
"Complimentary use of spa facilities for resort guests includes access to the tranquility pool, sauna, steam and plunge pools located in the Men's and Women's locker room facilities."
http://maui.andaz.hyatt.com/property...ities/spa.html
Is the website wrong?
#1452
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Yes, I've been trying to book for August 2015, my private line agent said that the property no longer offers P&C. They can do a DSU with other paid rates though. What's fishy to me is that there are no suites available for points reservations though.
#1453
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,492
Following the way things have evolved at this property I'm left wondering why the owners chose Hyatt/Andaz branding & management if they were unwilling or unable to abide by the letter AND the spirit of the HGP program?
#1454
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,663
Aren't hotels receiving close to the HDR for reimbursement for points stays if the hotel is mostly occupied? And non for DSU use? Could explain why with lower overall occupancy rates they are trying to scare the most revenue out.
#1455
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
Well, whether we like it or not, the Andaz Maui after offering C+P for the first nine months of this year, is no longer offering it as an option.
With no elite rate offered as of yet for 2015, I only hope at some point in time, they'll reconsider.