Andaz Maui REVIEW - MASTER THREAD
Dec 30, 2013, 11:19 am
#556
Join Date: Mar 2011
Posts: 1,171
Dec 30, 2013, 11:21 am
#557
Join Date: Mar 2011
Posts: 1,171
From this thread, it seems like daimonds are getting upgrade to both suites and view rooms. It apepars that more often then not theya re being upgraded to suites during non peak time. hopefully I'll be upgraded to a suite for my trip in early feb, which should be off peak time. Is that who it feel to you guys as well?
Last edited by hqly2001; Dec 30, 2013 at 9:02 pm
Jan 3, 2014, 2:24 pm
#558
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,664
Tried to do bookings for next year, and it looks like it may not be possible before the devaluation hits. GHP tells me that the hotel is completely booked from Dec 26 - Jan 2 (2015) even though Jan 2 started being available to be booked. Yet, a call to the property directly indicated that the period has yet to be loaded in the system.
Did a day to day check for revenue rates, and it stops at dec 20/21 currently. Not going to point fingers, but it's a little fishy since the HR Maui, and other top end properties (e.g. Paris, Maldives) etc already have rates loaded.
Did a day to day check for revenue rates, and it stops at dec 20/21 currently. Not going to point fingers, but it's a little fishy since the HR Maui, and other top end properties (e.g. Paris, Maldives) etc already have rates loaded.
Jan 3, 2014, 5:20 pm
#559
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Jan 3, 2014, 6:43 pm
#560
Join Date: Nov 2011
Posts: 134
Tried to do bookings for next year, and it looks like it may not be possible before the devaluation hits. GHP tells me that the hotel is completely booked from Dec 26 - Jan 2 (2015) even though Jan 2 started being available to be booked. Yet, a call to the property directly indicated that the period has yet to be loaded in the system.
Did a day to day check for revenue rates, and it stops at dec 20/21 currently. Not going to point fingers, but it's a little fishy since the HR Maui, and other top end properties (e.g. Paris, Maldives) etc already have rates loaded.
Did a day to day check for revenue rates, and it stops at dec 20/21 currently. Not going to point fingers, but it's a little fishy since the HR Maui, and other top end properties (e.g. Paris, Maldives) etc already have rates loaded.
Jan 3, 2014, 7:06 pm
#561
Join Date: Feb 2009
Location: Washington (the state)
Programs: AS Million Miler, Hyatt Globalist
Posts: 102
Jan 3, 2014, 8:45 pm
#562
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
Tried to do bookings for next year, and it looks like it may not be possible before the devaluation hits. GHP tells me that the hotel is completely booked from Dec 26 - Jan 2 (2015) even though Jan 2 started being available to be booked. Yet, a call to the property directly indicated that the period has yet to be loaded in the system.
Did a day to day check for revenue rates, and it stops at dec 20/21 currently. Not going to point fingers, but it's a little fishy since the HR Maui, and other top end properties (e.g. Paris, Maldives) etc already have rates loaded.
Did a day to day check for revenue rates, and it stops at dec 20/21 currently. Not going to point fingers, but it's a little fishy since the HR Maui, and other top end properties (e.g. Paris, Maldives) etc already have rates loaded.
Jan 3, 2014, 9:12 pm
#563
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Jan 4, 2014, 9:14 am
#564
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
On the telly under services. I even ordered dinner and drinks off it. Take me with you next time hon, and I'll point out all the services you need.
Jan 4, 2014, 9:20 am
#565
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
$749 rate for middle of July base room when I checked a few days ago. AAA rate is lower but didn't check. I wonder if this rate will hold up? I'm considering a switch to July but I won't pay that rate.
Jan 4, 2014, 10:20 am
#566
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
Posts: 351
8 day stay
We are getting ready to depart after 8 days on our way back to Chicago (not looking forward to the cold)
The hotel has a great layout and the food was great. As a diamond we were not upgraded( but they were sold out during check in).
The service has not been the high level I expected some of it might be training. When I called prior to our stay I was told we could do room service instead of breakfast but when we checked in they said no. We were told at check in we needed to make breakfast reservations for the week, so we go to our room come up with our times and call back, the lady says that they are not doing reservations for breakfast anymore ( wow things change in an hour). Go down the next morning at 9 am, hostess ask do we have a reservation...umm no... She says it will be 30-40 minute wait. During breakfast we have tried to get some custom drinks made, 2 out of the 6 days the drinks took almost 30 mins to be made, they need a second worker on the bar with a second juicer/ blender. Asked to mail a package one guy said they only mail letters, but I could stop back later and get a box, come back later and the women gives me a box says we can ship that for you. The staff cleaning the room has been very poor, I had to leave a note to get them to sweep the floors, we had a table that had water spilled on it and for 3 days they never dried it up, we were leaving it to see if they would do anything, finally I cleaned it up. So the advice I can provide is ask another person if you don't like the first answer
The hotel has a great layout and the food was great. As a diamond we were not upgraded( but they were sold out during check in).
The service has not been the high level I expected some of it might be training. When I called prior to our stay I was told we could do room service instead of breakfast but when we checked in they said no. We were told at check in we needed to make breakfast reservations for the week, so we go to our room come up with our times and call back, the lady says that they are not doing reservations for breakfast anymore ( wow things change in an hour). Go down the next morning at 9 am, hostess ask do we have a reservation...umm no... She says it will be 30-40 minute wait. During breakfast we have tried to get some custom drinks made, 2 out of the 6 days the drinks took almost 30 mins to be made, they need a second worker on the bar with a second juicer/ blender. Asked to mail a package one guy said they only mail letters, but I could stop back later and get a box, come back later and the women gives me a box says we can ship that for you. The staff cleaning the room has been very poor, I had to leave a note to get them to sweep the floors, we had a table that had water spilled on it and for 3 days they never dried it up, we were leaving it to see if they would do anything, finally I cleaned it up. So the advice I can provide is ask another person if you don't like the first answer
Jan 4, 2014, 10:24 am
#567
Join Date: Sep 2012
Posts: 4,431
I just booked 4 nights in March at Andaz Maui using points redemption. I have base "gold" status with Hyatt and transferred the points over using Chase UR points. The problem I have is that Andaz Maui only allows garden view "queen" (which is 2 beds) rooms when points are used to book, but my wife and I would like a king bed. I checked the "honeymoon couple" box when confirming the reservation, but forgot to put in comments, and now I can't modify the reservation. I'd hate to end up in an already-small room with 2 queen beds when we're only going to use 1. Anything I can do about this?
Of note, I signed up for the Diamond Trial for this trip, so hopefully I get upgraded and all this is a moot point.
Of note, I signed up for the Diamond Trial for this trip, so hopefully I get upgraded and all this is a moot point.
Jan 4, 2014, 10:24 am
#568
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
Posts: 351
Oh yeah forgot one thing, made a spa appointment $270 for a 90 minute massage, the person I got was so awesome I decided to do another one but only if I could get her again, find that she has one spot open last night so I go only to find that I get some one else and that person was not very good at all. Frustrating, if the just told me she wasn't available I would have been fine with not getting any more massages.
Jan 4, 2014, 10:51 am
#569
Join Date: Apr 2013
Programs: AA PLT, DL GM, Hyatt Diamond, SPG Gold
Posts: 241
I just booked 4 nights in March at Andaz Maui using points redemption. I have base "gold" status with Hyatt and transferred the points over using Chase UR points. The problem I have is that Andaz Maui only allows garden view "queen" (which is 2 beds) rooms when points are used to book, but my wife and I would like a king bed. I checked the "honeymoon couple" box when confirming the reservation, but forgot to put in comments, and now I can't modify the reservation. I'd hate to end up in an already-small room with 2 queen beds when we're only going to use 1. Anything I can do about this?
Of note, I signed up for the Diamond Trial for this trip, so hopefully I get upgraded and all this is a moot point.
Of note, I signed up for the Diamond Trial for this trip, so hopefully I get upgraded and all this is a moot point.
Jan 4, 2014, 11:13 am
#570
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
I stayed in mid-December in a fifth-floor (lobby level) Andaz suite with great view (I'll look at my folio and come up with the rm number for you jpdx). I have rebooked an Andaz suite for later this month.
I'm not much of a resort person, and admit I wasn't initially taken by this one. It's very stark with nothing distinctively Hawaiian about it. It felt like a soft opening (several quirks), and there are design flaws (you should be under a covering when pulling up to the hotel to protect in event of rain), the lanai furniture is already well discussed as to its basic lack of functionality, none of the closet or bathroom doors in my suite latched, and it's pretty much impossible to sit in the bathtub without draining the water due to the drain placement. But as the nights went on, I came to mostly appreciate the tranquility and the caring management, an attitude that seemed to be filtering well down to the staff.
Breakfast was good. Once finding out I was vegetarian, a chef came out and said he would make me whatever I wanted. I found more than sufficient foods from what were already offered though. The extra $15 for unlimited mimosas was removed from my bill (diamond member). No idea if this will remain, but I would only use it expecting to pay it. The same restaurant also provided some good veg entrees that I was quite satisfied with. I felt they held up to or surpassed what I get at Hailiimaile or Merriman's. (Guests I met who are not vegetarians told me they preferred it to Morimoto's, FWIW.)
I also had the mosquito problem. I found the room too cool and called engineering. It was explained rooms can't be heated and default is 70F. I was told to open the lanai door if I wanted it warmer. I did that and had about 40 mosquitoes within 30 minutes since there were no screens. Thank goodness those mosquitoes move slowly so as to be killed quickly. Since there's no heating I suggested the hotel use a default of 73F, which would save cooling costs and still allow guests to turn down the temp if they find it too warm.
Quick round up of what you should receive since it's a bit scattered in the thread (hope I didn't miss anything):
-- lei (these were more unusual and attractive than I usually receive, with little blue and lavender flowers)
-- Beach bag with sandals
-- Refillable water bottles
-- Mini iPad in room with some menus (spa and restaurant) on it, sound player and general browsing capabilities
-- Chocolate bar as parting gift on check out.
-- Shuttle service in general area
I chose the champagne for the amenity. Retail on the bottle was $80; in restaurant was $155. Nice amenity. Skip the hummus amenity - very small portion with even smaller serving of crackers (about four). I hear the macaroons are a good choice.
Go to the manager's reception. Exceptionally friendly and attentive management team. Worth meeting them and sharing spiked punch. Managers were very approachable and delightful. Can't say enough good about GM and rooms manager.
The beach here is great - best I've seen at a hotel in Maui. The pool/beach staff and the breakfast staff were exceptionally friendly and attentive.
This hotel has great potential, especially if looking to escape the resorts that cater primarily to families. There are just a few quirks, but I loved the tranquility and look forward to returning in a couple of weeks.
I'm not much of a resort person, and admit I wasn't initially taken by this one. It's very stark with nothing distinctively Hawaiian about it. It felt like a soft opening (several quirks), and there are design flaws (you should be under a covering when pulling up to the hotel to protect in event of rain), the lanai furniture is already well discussed as to its basic lack of functionality, none of the closet or bathroom doors in my suite latched, and it's pretty much impossible to sit in the bathtub without draining the water due to the drain placement. But as the nights went on, I came to mostly appreciate the tranquility and the caring management, an attitude that seemed to be filtering well down to the staff.
Breakfast was good. Once finding out I was vegetarian, a chef came out and said he would make me whatever I wanted. I found more than sufficient foods from what were already offered though. The extra $15 for unlimited mimosas was removed from my bill (diamond member). No idea if this will remain, but I would only use it expecting to pay it. The same restaurant also provided some good veg entrees that I was quite satisfied with. I felt they held up to or surpassed what I get at Hailiimaile or Merriman's. (Guests I met who are not vegetarians told me they preferred it to Morimoto's, FWIW.)
I also had the mosquito problem. I found the room too cool and called engineering. It was explained rooms can't be heated and default is 70F. I was told to open the lanai door if I wanted it warmer. I did that and had about 40 mosquitoes within 30 minutes since there were no screens. Thank goodness those mosquitoes move slowly so as to be killed quickly. Since there's no heating I suggested the hotel use a default of 73F, which would save cooling costs and still allow guests to turn down the temp if they find it too warm.
Quick round up of what you should receive since it's a bit scattered in the thread (hope I didn't miss anything):
-- lei (these were more unusual and attractive than I usually receive, with little blue and lavender flowers)
-- Beach bag with sandals
-- Refillable water bottles
-- Mini iPad in room with some menus (spa and restaurant) on it, sound player and general browsing capabilities
-- Chocolate bar as parting gift on check out.
-- Shuttle service in general area
I chose the champagne for the amenity. Retail on the bottle was $80; in restaurant was $155. Nice amenity. Skip the hummus amenity - very small portion with even smaller serving of crackers (about four). I hear the macaroons are a good choice.
Go to the manager's reception. Exceptionally friendly and attentive management team. Worth meeting them and sharing spiked punch. Managers were very approachable and delightful. Can't say enough good about GM and rooms manager.
The beach here is great - best I've seen at a hotel in Maui. The pool/beach staff and the breakfast staff were exceptionally friendly and attentive.
This hotel has great potential, especially if looking to escape the resorts that cater primarily to families. There are just a few quirks, but I loved the tranquility and look forward to returning in a couple of weeks.