sorry this made me LOL and think of this:

Let's eat grandma.
Let's eat, grandma.

Commas save lives. :D

Other than a few exceptions in Asia, such as the W HKG, Ws are more style than substance and IMO have major issues with providing a decent standard of customer service.

Other than checking out of the Andaz San Diego because of the rooftop noise, and the odd suite layouts at Liverpool Street, we haven't had any major issues at Andaz.

Thanks for the great review, m0hamed. Too bad about the lack of ample shade at the main pool unless you want to pay $200 for a cabana. That alone is a deal-breaker for us. Free cabanas is one of the reasons we consistently stay at FS hotels in Hawaii.

DUring our time they remained empty. One of the Recreation Attendants tried his hardest on our final day when we were very sunburnt, and said: "Look, noone uses them, I'll get you one I just need my manager to say yes." He spoke to his manager a short distance from us and he clearly said no.

As a new hotel this is shortsighted. You should give them to people on request, and reconsider it when they are sunburnt when it's 2PM and it's clear that noone is renting them for the day.

I'd say they are price-bundled, not free ;)

Agreed. Of course, I don't think $200 is what they bundle in. Maybe closer to $50-75. For us fair-skinned people with Irish ancestors, more than an hour or two in such bright sunlight will keep us burnt and peeling for the rest of our vacation.

Maybe just swing through costco or bring from home a Noah's Tarp.

http://www.rei.com/product/808940
http://i168.photobucket.com/albums/u...lr8/Kelty1.jpg

So there are no free umbrellas out by the pool or by the ocean?

There are but by midday each day the wind swept up so much that everyone left. In fact on one day the wind was so bad they closed all the umbrellas by the pools too.

And guests should have a choice to have shade on the beach or by the pools, that's the point. The staff know this is an issue as it has been brought up by many.

Oddly, they had been 'trained' on where the most shade is but by midday the position of the sun hits you directly and gets worse throughout the afternoon as the walls that provide shade are behind you.

I forfeit accurate punctuation when typing on an iPhone.

Staying at the andaz now. They don't always offer the twilight times. Only when its full moon. The regular times are 7:30 or 10:30

WAILEA rate code
 

So my PL agent is saying that under the WAILEA code, it is ineligible for the New Possibilities promotion. I can't see anything in the T/Cs to confirm this, though?

Has the restaurant Morimoto Maui opened?

Sounds like BS to me.... normally all of the offer codes are valid for stay credit and therefore for promotions as well. What does sometimes happen is that there is a rate where you get a last night free, and that free night doesn't count as a night for GP.

That's what I thought. Out of 7 nights we got two free, do I expected five to be part of the promo.

This certainly wasn't clear on the offer.

I guess Hyatt is trying to save $$$ on points where they can. If they don't need to offer points for stays, they'll default to not offering such.

During the challenge, I received the 1,000 per night for the first six nights. I found that the extra points were useful to get me going on the program. There is a rhyme and reason why Hyatt does what they do.