Non-stay points not posting
Aug 16, 2013, 11:31 am
#1
Used to be hamajicky
Original Poster
Join Date: Feb 2003
Location: ATL
Posts: 790
Non-stay points not posting
I did not stay at the O'Hare Hyatt Regency on August 13, but I did buy
some snacks and eat lunch in the restaurant. At both places, I wrote my
GP# on the receipt in the blank provided, but the waitress didn't really know what to do with it, and the points have not posted to my account.
I read online (http://hyatt.com/hyatt/customer-serv...s.jsp#90022376) that the points should post immediately, or at the most, 48 hours later. It's been more than 48 hours and the points still have not posted.
What is the best way to get this fixed?
some snacks and eat lunch in the restaurant. At both places, I wrote my
GP# on the receipt in the blank provided, but the waitress didn't really know what to do with it, and the points have not posted to my account.
I read online (http://hyatt.com/hyatt/customer-serv...s.jsp#90022376) that the points should post immediately, or at the most, 48 hours later. It's been more than 48 hours and the points still have not posted.
What is the best way to get this fixed?
Aug 16, 2013, 1:29 pm
#2
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I had the same problem with 3 dines at my local HR. My PL agent posted it for me with my submission of the credit card receipt. I would contact CS and if that fails PM the Gold Passport Concierge here on FT. Hopefully, you have some ort of receipt you can submit.
Aug 16, 2013, 3:19 pm
#3
Used to be hamajicky
Original Poster
Join Date: Feb 2003
Location: ATL
Posts: 790
Thanks. I emailed [email protected] and they told me to contact the hotel. I tried that but got the run-around--no one at the hotel knew who to connect me to.
I'll try PMing the GP Concierge.
I'll try PMing the GP Concierge.