Hyatt Diamond Challenge & M-Life
Jun 24, 2013, 10:19 am
#1
Original Poster
Join Date: Apr 2013
Posts: 18
Hyatt Diamond Challenge & M-Life
Hello FT,
I am in the middle of a Diamond Challenge and getting ready to book a trip to Vegas. I am not sure if nights at an M-Life property would be credited toward my challenge nights so I called Hyatt's Diamond Line. The CSR that answered my question didn't know what M-Life was which makes me more than a little nervous. The CSR clearly needed to ask someone to get an answer to my question and put me on hold for about 10 minutes. When they returned they said that the nights at any M-Life property would indeed count toward my challenge. I know its early in the game for a question like this but has anyone had any success in this endeavor? I am apprehensive to believe a CSR that didn't know what M-Life was...
I am in the middle of a Diamond Challenge and getting ready to book a trip to Vegas. I am not sure if nights at an M-Life property would be credited toward my challenge nights so I called Hyatt's Diamond Line. The CSR that answered my question didn't know what M-Life was which makes me more than a little nervous. The CSR clearly needed to ask someone to get an answer to my question and put me on hold for about 10 minutes. When they returned they said that the nights at any M-Life property would indeed count toward my challenge. I know its early in the game for a question like this but has anyone had any success in this endeavor? I am apprehensive to believe a CSR that didn't know what M-Life was...
Jun 24, 2013, 1:10 pm
#2
Used to be garyjr316
Join Date: Feb 2011
Location: LAX or SBA
Programs: AAdvantage, MileagePlus, Gold Passport, Hilton HHonors, Marriott
Posts: 800
Hello FT,
I am in the middle of a Diamond Challenge and getting ready to book a trip to Vegas. I am not sure if nights at an M-Life property would be credited toward my challenge nights so I called Hyatt's Diamond Line. The CSR that answered my question didn't know what M-Life was which makes me more than a little nervous. The CSR clearly needed to ask someone to get an answer to my question and put me on hold for about 10 minutes. When they returned they said that the nights at any M-Life property would indeed count toward my challenge. I know its early in the game for a question like this but has anyone had any success in this endeavor? I am apprehensive to believe a CSR that didn't know what M-Life was...
I am in the middle of a Diamond Challenge and getting ready to book a trip to Vegas. I am not sure if nights at an M-Life property would be credited toward my challenge nights so I called Hyatt's Diamond Line. The CSR that answered my question didn't know what M-Life was which makes me more than a little nervous. The CSR clearly needed to ask someone to get an answer to my question and put me on hold for about 10 minutes. When they returned they said that the nights at any M-Life property would indeed count toward my challenge. I know its early in the game for a question like this but has anyone had any success in this endeavor? I am apprehensive to believe a CSR that didn't know what M-Life was...
Check out the Hyatt FAQS: http://hyatt.com/hyatt/customer-serv....jsp#900009330
Here is the answer to your current question though... not sure if it counts for trials too.
20. Do M life-Eligible Stays and M life-Eligible Nights at participating M life resorts count towards Hyatt Gold Passport tier status?
Yes, M life-Eligible Stays and M life-Eligible Nights at participating M life resorts count towards Hyatt Gold Passport tier status.
Last edited by Dad to GO; Jun 24, 2013 at 1:21 pm
Jun 24, 2013, 1:18 pm
#3
formerly known as felinaar
Join Date: Jan 2010
Location: SEA
Programs: UA Plat, AA Gold, AS MVPG, Hyatt Diamond, Hilton Diamond, SPG Gold
Posts: 612
I am in the middle of a Diamond Challenge and getting ready to book a trip to Vegas. I am not sure if nights at an M-Life property would be credited toward my challenge nights so I called Hyatt's Diamond Line. … When they returned they said that the nights at any M-Life property would indeed count toward my challenge.
Those stays at MGM will count toward maintaining your status at the end of the year, but not the trial.
Jun 24, 2013, 4:01 pm
#4
Original Poster
Join Date: Apr 2013
Posts: 18
Called back 3 different CSR's all put me on hold forever and returned with the same answer of Yes....I guess we will find out got a 2 night stay tomorrow I'll call again Friday see if it counted.
Jun 25, 2013, 8:53 pm
#5
Join Date: May 2011
Posts: 199
Keep us updated - I think there are a lot of us wondering this same thing as the answers seem to differ. ^
Jun 28, 2013, 9:55 am
#6
Original Poster
Join Date: Apr 2013
Posts: 18
Stay did not post, called Diamond Line they said it will take 3 days to post and if it doesn't they will add them
Jun 28, 2013, 11:19 am
#7
Join Date: Jul 2011
Posts: 205
I, as well as several others (See the recent posts in the Hyatt Diamond Trial Discussion Thread), received email replies from Hyatt customer service confirming stays/nights at Mlife resorts count towards the completion of Diamond Trial.
Jul 8, 2013, 4:08 pm
#10
Original Poster
Join Date: Apr 2013
Posts: 18
Update: Vegas nights have posted to my account both Diamond Line CSR and an email from Gold Passport confirmed that my nights count for the challenge. The nights through M-Life can sometimes take upwards of 30 days to post Gold Passport will apply the nights retroactively so if you stay at a property during your challenge they will still count even if they don't post until after your challenge ends.
Jul 9, 2013, 8:32 am
#11
Join Date: May 2011
Posts: 199
Thanks for the update - that is great news. ^
Jul 10, 2013, 10:20 am
#12
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
Yes thanks for the update, however I did see another Twitter post from Hyatt today confirming the exact opposite. Kind of annoying to have the very confusing position.
Jul 10, 2013, 2:35 pm
#14
Join Date: Jan 2009
Location: Sydney, Australia
Programs: Hyatt Diamond, QF Platinum
Posts: 132
I have replied to that tweet along with sending an email to Hyatt Management with previous correspondence stating that the stays do qualify for the trial (eligible rate, yadda yadda yadda).
It is frustrating when they can't even get there story straight, and reading the link they provide, there is nothing about the diamond trial at all...
It is frustrating when they can't even get there story straight, and reading the link they provide, there is nothing about the diamond trial at all...
Jul 10, 2013, 2:48 pm
#15
Join Date: Jan 2009
Location: Sydney, Australia
Programs: Hyatt Diamond, QF Platinum
Posts: 132
Response via Twitter DM:
Hello. We understand the confusion, & thanks to the information you've provided, we've been able to follow up with all teams to be (cont'd)
sure the correct information is given out. This is a new relationship, so we appreciate the help.
sure the correct information is given out. This is a new relationship, so we appreciate the help.
