Hyatt and MGM Resorts New Loyalty Program Relationship Has Launched!
Aug 17, 2014, 8:06 pm
#541
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
Never had an issue with any stays posting to my account. I booked a stay for the first time through Hyatts website instead of the Mlife website, and now the stay has not posted. Did the same thing at check in as always and made sure the numbers were in the reservation and active when I checked in, but no credit. Mlife just gave me the standard 30 day nonsense when I emailed. I don't need to wait 30 days to know there is a problem when 20 previous stays all posted in 4 days or less. Definitely will NOT be booking any stays there through the Hyatt site any more. Not to mention it was $4 more expensive on there anyway.
Aug 18, 2014, 11:21 pm
#542
Join Date: May 2009
Programs: BA- GGL, Hyatt-GLB, Marriott- AMB
Posts: 284
Data point: May stays finally credited 2 weeks after emailing mlife. booked on hyatt.com
Aug 19, 2014, 10:01 am
#543
Join Date: Dec 2010
Posts: 507
same here. combination of this plus confirming at check-in that my HGP number is on the reservation and within 2-3 weeks the points and stay credit shows up.
Aug 19, 2014, 10:04 am
#544
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193
Do we get both mLife Tier credits and Hyatt GP points when staying at a Hyatt property? A lady at Hyatt GP says we only get one and not both.
I wasn't sure if this was correct since we get both mLife Tier credits and Hyatt GP points when staying at a mLife property.
I wasn't sure if this was correct since we get both mLife Tier credits and Hyatt GP points when staying at a mLife property.
Aug 19, 2014, 10:57 am
#545
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
If you stay with Hyatt there is no means to involve Mlife. For credit it's a one way exchange... just like there is no way to book Hyatt properties through the Mlife website, but the Hyatt site does show Mlife properties.
Aug 19, 2014, 12:21 pm
#546
Join Date: Jan 2008
Posts: 3,566
Yeah when I book through Mlife (every time except this last 1 time), the stays post with no issues in about 3-4 days. This one time I booked through Hyatt.com, the stay has not posted now 8 days later and counting. Definitely won't use the Hyatt site again.
Aug 19, 2014, 1:04 pm
#547
Join Date: Dec 2008
Location: San Diego
Programs: Hyatt Diamond, US Air Gold
Posts: 121
If you stay at the MGM from Friday to Sunday and then check in to the Luxor on Sunday, does that count as 2 stays?
Aug 19, 2014, 1:16 pm
#548
Join Date: Dec 2010
Posts: 507
yeah, admittedly i was generalizing. most of the time it gets posted within 1 week. there was one time it took 2-3. just used the longer duration as lowest common denominator for the response.
Aug 19, 2014, 7:02 pm
#549
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,809
Aug 25, 2014, 11:52 am
#550
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,029
Has anybody figured out a more direct way of cancelling mlife reservations?
My experience so far is:
I think in future I'll just pay the extra and book on hyatt.com, since I can cancel in 30 seconds if necessary...
My experience so far is:
- Call number on confirmation email
- Try to get voice recognition system to connect you to specific hotel
- Spend 5 minutes with your reservation details before told that it's a different department and they will transfer you
- Call gets lost... hang up...
- Try again...
- Repeat process...
- Get to correct place finally and cancel reservation...
- "Can I please cancel a reservation at another casino"...
- No, sorry, I can't, let me transfer you...
- Call gets lost... hang up...
- Try again...
- Repeat process...
I think in future I'll just pay the extra and book on hyatt.com, since I can cancel in 30 seconds if necessary...
Aug 25, 2014, 2:22 pm
#551
Join Date: Nov 2013
Location: DFW
Programs: AA EXP, Marriott Titanium
Posts: 515
Has anybody figured out a more direct way of cancelling mlife reservations?
My experience so far is:
I think in future I'll just pay the extra and book on hyatt.com, since I can cancel in 30 seconds if necessary...
My experience so far is:
- Call number on confirmation email
- Try to get voice recognition system to connect you to specific hotel
- Spend 5 minutes with your reservation details before told that it's a different department and they will transfer you
- Call gets lost... hang up...
- Try again...
- Repeat process...
- Get to correct place finally and cancel reservation...
- "Can I please cancel a reservation at another casino"...
- No, sorry, I can't, let me transfer you...
- Call gets lost... hang up...
- Try again...
- Repeat process...
I think in future I'll just pay the extra and book on hyatt.com, since I can cancel in 30 seconds if necessary...
Aug 25, 2014, 2:43 pm
#552
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,594
Aug 25, 2014, 4:08 pm
#553
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I called the MGM Grand number, hit "1,1" (reservations), then spoke with an operator. It took a total of 5:33 to cancel two reservations, including the time for me to go find the credit cards I'd used to make them. (I had the confirmation numbers.)
True, it's easier to cancel online, but that wasn't at all painful.
True, it's easier to cancel online, but that wasn't at all painful.
Aug 25, 2014, 7:25 pm
#554
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
if you made it via the mLife website just call the number on the back of your card for the appropriate property. Never had any trouble getting through and usually no hold time.
Aug 25, 2014, 8:46 pm
#555
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I have mLife status via Hyatt; I don't believe I've received a card. Do I need it for anything?
