Received a web check in email for a res I never made
Jun 3, 2013, 9:07 am
#17
Original Poster
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
So far, 4 phone calls, 6 emails, and well over 2 hours total time spent on this. "Inconvenienced a little" maybe to you, but not me. I am not sure how you say I am making a big deal over this. My intention was to see if anyone else in the FT community has experienced this and eventual result of what happened.
Jun 3, 2013, 9:11 am
#18
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,531
A very large overreaction. As stated earlier in the thread, it's likely the property associated the a common name with a GP number.
Jun 3, 2013, 9:49 am
#19
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,002
On a fairly regular basis, we receive emails from Sofitel thanking us for our stay. We queried it the first time, have never had any problems and now just ignore them. It is only sensible to always keep an eye on credit card bills (mine was last swiped by the conductor on a train to Cardiff), but I don't thin this is a huge security problem.
Jun 3, 2013, 12:38 pm
#20
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
So far, 4 phone calls, 6 emails, and well over 2 hours total time spent on this. "Inconvenienced a little" maybe to you, but not me. I am not sure how you say I am making a big deal over this. My intention was to see if anyone else in the FT community has experienced this and eventual result of what happened.
That's what I don't get, not your post here or maybe one e-mail to the hotel what's going on....
Jun 4, 2013, 11:06 am
#22
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Well it's good to check on what was going on. A few years ago I noticed that there was an award reservation from my account that I did not make. One call to CS resolved the issue (I think that some agent just keyed in th wrong account number when making the reservation).
Jun 4, 2013, 4:02 pm
#23
Original Poster
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
Update: I heard back from the manager that sure enough a local agent had attached my GP # to the reservation. The manager shared that they have a protocol when matching 3rd party reservations to GP accounts, by name, phone number, and cc#, and in my case this didn't happen but would follow up with the agent.
So, at least there is a precaution in place when matching up 3rd party res' to GP accounts, whether it is followed correctly is another story.
Consider this resolved and another data point lesson learned.
So, at least there is a precaution in place when matching up 3rd party res' to GP accounts, whether it is followed correctly is another story.
Consider this resolved and another data point lesson learned.
