Does Hyatt have a policy on cleaning glasses and cups in hotel rooms?
#1
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Original Poster
Join Date: Oct 2000
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Does Hyatt have a policy on cleaning glasses and cups in hotel rooms?
A few years back, there were several TV exposes showing maids cleaning glassware at sinks in guest rooms. Starwood subsequently came up with a policy that all glasses are to be hygenically cleaned.
Does Hyatt have a similar policy?
I was surprised to be in my room in a Japanese Hyatt when it was cleaned and see all the dirty glasses and cups taken to the sink to be washed. Yet Japanese have a high focus on hygiene. Witness all those who go out in public with face masks. I have no desire to get anyone in trouble over their job, but I also think this is poor practice for a high end hotel.
Thoughts?
The policy regarding this is both confidential and proprietary; however, the gist is that all glassware - including glass coffee carafes and cups - are to be washed in a dishwasher and, once cleaned, never again touched by ungloved hands with the understanding that the gloves being used will have never been used previously for any other purpose.
I was surprised to be in my room in a Japanese Hyatt when it was cleaned and see all the dirty glasses and cups taken to the sink to be washed. Yet Japanese have a high focus on hygiene. Witness all those who go out in public with face masks. I have no desire to get anyone in trouble over their job, but I also think this is poor practice for a high end hotel.
Thoughts?
#3
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
However, when it comes to hygiene, nothing is too clean and Hyatt's policy should be the same as Starwood's.
It's true that this is the way they do it in 95% of the world, but it doesn't necesssarily mean the system cannot be improved.
#4
If you really think housekeeping is handling all glassware with (never to be used again) gloves you must be kidding......
And yes there is a thing as too clean. It's simply not useful, drives up prices and makes people stupid. How many things do you have contact with during the day that were touched by a non-gloved hand.....
How about a beer in a pub, see the barman handle those glasses with gloves? That must be the reason you are feeling so bad the next day :-).
And yes there is a thing as too clean. It's simply not useful, drives up prices and makes people stupid. How many things do you have contact with during the day that were touched by a non-gloved hand.....
How about a beer in a pub, see the barman handle those glasses with gloves? That must be the reason you are feeling so bad the next day :-).
#5
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If only people knew what goes on behind the scenes, they would never stay in hotels or eat in restaurants. And, that's for the nice people. Think about the known poor tippers and what happens to them.
#6
Join Date: Dec 2010
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Originally Posted by Often1:20504046
If only people knew what goes on behind the scenes, they would never stay in hotels or eat in restaurants. And, that's for the nice people. Think about the known poor tippers and what happens to them.
#7
Join Date: Jan 2010
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I think posts like this are the reason its nearly impossible to satisfy all customers 100% of the time... clearly some people's expectations are a significant number of standard deviations from normal.
If you're really THAT worried about this stuff... one of your 3 oz containers should be bleach so you can hose everything down with a little spritz of it.
#9
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,836
A few years back, there were several TV exposes showing maids cleaning glassware at sinks in guest rooms. Starwood subsequently came up with a policy that all glasses are to be hygenically cleaned.
Does Hyatt have a similar policy?
I was surprised to be in my room in a Japanese Hyatt when it was cleaned and see all the dirty glasses and cups taken to the sink to be washed. Yet Japanese have a high focus on hygiene. Witness all those who go out in public with face masks. I have no desire to get anyone in trouble over their job, but I also think this is poor practice for a high end hotel.
Thoughts?
Does Hyatt have a similar policy?
I was surprised to be in my room in a Japanese Hyatt when it was cleaned and see all the dirty glasses and cups taken to the sink to be washed. Yet Japanese have a high focus on hygiene. Witness all those who go out in public with face masks. I have no desire to get anyone in trouble over their job, but I also think this is poor practice for a high end hotel.
Thoughts?
Incidentally, I don't think the face masks are worn for hygiene reasons in Japan, it is usually done because many Japanese think it will lessen the effect of their pollen allergies.
#10
Join Date: Jan 2009
Location: BKK
Posts: 6,741
It is clearly not best practice, although if the water is very hot to the touch it should be sufficient (my old Peace Corps training is coming in here). Sure hope it wasn't the PHT!
Incidentally, I don't think the face masks are worn for hygiene reasons in Japan, it is usually done because many Japanese think it will lessen the effect of their pollen allergies.
Incidentally, I don't think the face masks are worn for hygiene reasons in Japan, it is usually done because many Japanese think it will lessen the effect of their pollen allergies.
I am very surprised to hear that glassware was washed in this manner at a Japanese Hyatt. It would be even more disturbing if this is the way these items are cleaned for the next occupant after guests check-out.
#11
Join Date: Feb 2009
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If people could track what happens to every piece of food in restaurants they would probably never eat out again. Luckily the human immune system is adequately equipped to deal with most of these unwanted pathogens so worrying about it is pointless. You would do better to worry that you stay and live a healthy life!
#12
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,299
And that won't help either .
If people could track what happens to every piece of food in restaurants they would probably never eat out again. Luckily the human immune system is adequately equipped to deal with most of these unwanted pathogens so worrying about it is pointless. You would do better to worry that you stay and live a healthy life!
If people could track what happens to every piece of food in restaurants they would probably never eat out again. Luckily the human immune system is adequately equipped to deal with most of these unwanted pathogens so worrying about it is pointless. You would do better to worry that you stay and live a healthy life!
this isn't about restaurants. This is about expecting a sanitized glass in your room. I think it's a reasonable expectation that the glasses are machine washed at proper temps and procedures for a commercial operation.
Precisely because of this, I tend not to use the glasses in hotel rooms, regardless of the property. I use the water bottle, or paper or plastic cups if I must. Hyatt's in the US all have paper coffee cups in the room.
-David
#13
Join Date: May 2006
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If this is OCD, then guilty: Since the round of spy-cam reports that SanDiego1K refers to, if I don't see a cart with a rack of dishwasher-cleaned glasses and mugs, I stick with the paper or plastic cups that most rooms have for coffee and tea. I don't wish for white glove handling, and I know how these cups have to be handled to separate them, but I feel better doing it this way when I can. I appreciate the individually-wrapped cups that nearly all non-high-end hotels provide. It's ironic that the individually-wrapped cups don't meet the standards of the high-end hotels.
#14
Join Date: Jun 1999
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Sadly, I think you are right. I've also come to assume that if I don't see a rack of clean glasses in the hallway when housekeeping comes, the glasses are probably being washed in the room (and probably not to the standard most would prefer).