New suite upgrade policy at Andaz Fifth ave.
Feb 23, 2013, 4:05 pm
#1
Original Member
Original Poster
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
New suite upgrade policy at Andaz Fifth ave.
I thought this was important enough not to include in the master thread. Sorry if I am wrong.
I have made 2 reservations recently using suite upgrades. They have confirmed a Splash suite instead of the Andaz suite. I think it is great news.
I have made 2 reservations recently using suite upgrades. They have confirmed a Splash suite instead of the Andaz suite. I think it is great news.
Feb 23, 2013, 5:54 pm
#2
Join Date: Jan 2005
Programs: WOH (G)lobotimized, SPG Tarnished Gold
Posts: 498
(Expecting blackout curtain comments in 3...2...)
Feb 23, 2013, 6:44 pm
#3
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
Could it be because the OP is a Hyatt Courtesy Card holder?
Feb 23, 2013, 10:57 pm
#4
Suspended
Join Date: Mar 2011
Location: Los Gatos, CA
Programs: Hyatt Diamond, Marriott PLT, SPG PLT, AA EXP, Virgin Elevate
Posts: 293
It's not a new suite upgrade policy. The hotel has been open for a while, rates have dropped and more suites are available for upgrades. The first year the hotel opened they didn't even offer the AAA discount rates now they do.
I've been upgraded to the Splash Suite many times not using my Diamond Suite upgrade... it's been blocked for me many times. Now I have moved on to a new hotel, so I guess since I've changed hotels the Splash Suite is now available.
I've been upgraded to the Splash Suite many times not using my Diamond Suite upgrade... it's been blocked for me many times. Now I have moved on to a new hotel, so I guess since I've changed hotels the Splash Suite is now available.
Feb 24, 2013, 4:00 am
#5
Original Member
Original Poster
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
I have several suite upgrade reservations for this year. Until the last 2 weeks they were always confirmed into the Andaz suite . The past 2 weeks new reservations were confirmed into the Splash suite. I was told it is not due to my CC status which doesn't start until March 1. I was told it is a new policy but the hotel isn't planning to go back to booked reservations to change them.
Of course booked reservations cannot be changed if there are no splash suites available - as happened with me for an April reservation.
Of course booked reservations cannot be changed if there are no splash suites available - as happened with me for an April reservation.
Feb 24, 2013, 9:47 am
#6
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Feb 24, 2013, 12:01 pm
#7
Join Date: Jan 2005
Programs: WOH (G)lobotimized, SPG Tarnished Gold
Posts: 498
Feb 25, 2013, 1:24 am
#8
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
QUESTION
How nice is the Splash suite??? I just called last Friday to use my 4 Diamond Suite upgrades for 2012... 2 of the upgrades I have we booked the Andaz 5th, upgraded to the Splash Suite... both stays 7 days each. Looking at the photos online.. I'm not sure it looks that awesome, 4th floor? obstructed views of the Empire State Building and midtown? The views of the city seems to be out of the bedroom
I've moved most my NYC hotel business from the Andaz Wall Street to the Trump SOHO... I've been going back and forth, is the Andaz 5th Avenue worth a try? The views and bathroom at the Trump are amazing? is it the same for the Andaz Splash Suite?
What sort of Manhattan ambiance do you get from the 4th floor besides street noise?
I've moved most my NYC hotel business from the Andaz Wall Street to the Trump SOHO... I've been going back and forth, is the Andaz 5th Avenue worth a try? The views and bathroom at the Trump are amazing? is it the same for the Andaz Splash Suite?
What sort of Manhattan ambiance do you get from the 4th floor besides street noise?
Feb 25, 2013, 3:45 am
#9
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,598
How nice is the Splash suite??? I just called last Friday to use my 4 Diamond Suite upgrades for 2012... 2 of the upgrades I have we booked the Andaz 5th, upgraded to the Splash Suite... both stays 7 days each. Looking at the photos online.. I'm not sure it looks that awesome, 4th floor? obstructed views of the Empire State Building and midtown? The views of the city seems to be out of the bedroom
I've moved most my NYC hotel business from the Andaz Wall Street to the Trump SOHO... I've been going back and forth, is the Andaz 5th Avenue worth a try? The views and bathroom at the Trump are amazing? is it the same for the Andaz Splash Suite?
What sort of Manhattan ambiance do you get from the 4th floor besides street noise?
I've moved most my NYC hotel business from the Andaz Wall Street to the Trump SOHO... I've been going back and forth, is the Andaz 5th Avenue worth a try? The views and bathroom at the Trump are amazing? is it the same for the Andaz Splash Suite?
What sort of Manhattan ambiance do you get from the 4th floor besides street noise?
Feb 25, 2013, 10:30 am
#10
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
Oh so there is more than 1. There is a video on YouTube that references suite 405. Levels 9 and 13 seem good to me thanks for the reply.
http://www.youtube.com/watch?v=AtEiqf0dQOE
http://www.youtube.com/watch?v=AtEiqf0dQOE
Mar 1, 2013, 9:11 am
#11
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,130
How do I see if my upgrade booked into the ultrafab splash suite? The reservation still says Andaz King,
but
Room Description: 1 King:Spacious 345 sf/32sm:NY Loft-style Rm: Comp WiFi:LCalls:Nonalcoholic Minibar/Snacks:
Additional Information: DIAMOND SUITE UPGRADE CONFIRMED
Mar 1, 2013, 9:45 am
#12
Join Date: Apr 2009
Location: FR
Programs: FB Lifetime Plat
Posts: 50
I just called to use a Diamond Suite upgrade award but my request was denied, because there is no Splash Suite available for the period of our stay 
When I told the customer service agent that Andaz Suite & Andaz Large Suite were available for booking, and that I don't mind getting one of these "lower category" suites, I was told that it was not possible, the hotel has to have a Splash Suite available to confirm the upgrade.... Is it how it works
When I told the customer service agent that Andaz Suite & Andaz Large Suite were available for booking, and that I don't mind getting one of these "lower category" suites, I was told that it was not possible, the hotel has to have a Splash Suite available to confirm the upgrade.... Is it how it works
Mar 1, 2013, 10:06 am
#13
Original Member
Original Poster
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
How do I see if my upgrade booked into the ultrafab splash suite? The reservation still says Andaz King,
I suggest calling GP Customer Service and see if they can rebook you into a splash suite. You might want to check online to see if its available for your dates.
I have one reservation that was originally an Andaz suite but could not be changed because a splash suite was not available.
but
I suggest calling GP Customer Service and see if they can rebook you into a splash suite. You might want to check online to see if its available for your dates.
I have one reservation that was originally an Andaz suite but could not be changed because a splash suite was not available.
but
Mar 3, 2013, 12:19 am
#14
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
