QBK

One more very satisfied guest here. I checked in at 11pm after a flight from the East Coast. The guy at the desk cheerfully offered me a choice between the standard 500-point Diamond amenity or a free drink at the bar. I said, "I don't think I could survive a drink, but could I possibly get a snack instead?" He immediately offered anything off the cafe menu, and while I was pondering, said, "Here, I'll just give you both."

So I ended up with 500 points and a badly needed chicken quesadilla delivered to my room (complimentary) 10 minutes later. It really stood out as some of the best, most above-and-beyond service (considering that HP isn't full-service) that I've received in the last year or so. Hyatt is doing a great job nailing down my loyalty this year!

Oh... and I'll echo other posters' comments in saying that the rooms and common areas are nice -- not outrageously so, but above the HP standard. Definitely a hotel I'll look forward to visiting again.

CloudCoder

I'd be curious to know if the points actually post. I was in a similar situation recently but the points did NOT post. I contacted GP customer service and the points posted soon after.

QBK

The points posted within 24 hours, on my room line (rather than a separate bonus line).

I get the impression that points-posting issues are often random omissions rather than a systematic problem -- but so far Hyatt has been prompt, thorough, and generous for me!

mr27

Yes, the shuttle driver Mike is great. Very funny guy and he gave me a good
recommendation for Mexican food nearby ^. Im posting from this property
at the moment and enjoying my stay so far.

jmw2323

was looking at staying here during my June trip. price is 30% or so more than many equivalent properties.

lucjos0224

Had one night stay here last weekend. Property/rooms are very nice, as should be expected for a brand new hotel. I thought the staff at the HP Waikiki (which I stayed at 1 mo earlier) were much friendlier.

The breakfast area was perhaps the most disgusting I've ever been to. They seem to be understaffed in this area as we came down around 9:30 and there were plenty of open spots, however, many of the juices, etc were not replenished for quite some time. They also allowed all of the dishes to pile up without periodically removing them which was quite disgusting. Floor was sticky after a spill and not cleaned up. Not very impressive for a brand new hotel.

kanerf

I find that weekend stays at HP's are usually very busy at breakfast. Many families use the properties over the weekends, and while I would be admonished by my parents for making a mess and not cleaning up, alas it is not so any more. I see families eat and then get up and leave without clearing their space or throwing anything away. I guess they need great big signs like some of us have at the office break room, ie, "We are not your mother, clean up after yourself!".

oc2005

I was there last weekend and it was a complete madhouse for breakfast, and the hotel itself didn't even seem that busy (other than at breakfast). They were out of oatmeal the entire time we were down there (20 - 30 minutes) and definitely didn't seemed prepared for the hungry masses.

You raise a good point - who is supposed to clean up the tables at the Hyatt Kitchen? I rarely stay at Hyatt Places and when I do I generally avoid the breakfast. So when I finished my first breakfast at a Hyatt Place in over a year last weekend, I asked the lady working the breakfast area do we bus our own tables or just leave our plates for them to bus, and she said to just leave them on our table and she'd get them (and based on her response I left a tip for her). Was she just being nice and is this not the norm?

Even though the Hyatt Place at LAX is by far the nicest Hyatt Place I've stayed at, every time I stay at a Hyatt Place (or Hyatt House) I end up regretting it. The benefits to Diamond guests are so minimal (500 points, no upgrade, and everyone already gets free breakfast and wifi) and the breakfast is such an unpleasant experience that I wish I had gone a little out of my way to stay at a full service Hyatt. I'll still probably stay at the Hyatt Place LAX for early morning flights, but probably just get breakfast at the airport.

mr27

Back for another one night stay here tonight . This time I was given a
quiet corner room overlooking the pool. We shall see about breakfast
tomorrow as I have yet to experience it on a weekend.

Radiant Flyer

Nice pics... this is what I though the HP NYC Midtown was going to look like.... unfortunately the rooms in midtown resemble the old Hyatt Place (generation 1). Would have been nice if Hyatt went this route, the rooms at LAX look far more cozier, not so motel budget type.

jayer

Have now stayed here twice due to flight connection issues. New build, but done in the silver/grey tones being used in full-serve remodels. Quiet, including the HVAC. Bedding outstanding. Shuttle service in their own a bit too small van between the hotel and the madness that is the LAX Courtesy Pickup lanes. Breakfast starts too late for the first bank of flights. You could do way worse for a layover.

baliktad

Had a quick stay here last month and was pleased overall. First "new build" HP I've stayed at and I really enjoyed the large room and shower-only bathroom configuration. The bathroom-at-front layout avoids the ridiculous closet situation in the former Amerisuites properties.

Downsides:
Shuttle ends at 11:30, so for late arrivals, you'll have to take a taxi and pay the minimum charge of $19. Cabby was none too happy to be sent on a minimum charge trip despite the meter reading less than $9.
Breakfast was a zoo. There was only one staff member whose responsibilities included removing dishes, cleaning tables, and restocking food. She couldn't keep up with any of them, which meant dirty dishes stacked dozens high and empty food service trays nearly the whole time I was there.

Still seemed to be priced about 30% higher than other competing limited-service properties, but for a brand-spanking new property with a spacious room and disregarding the taxi fare, I found it worth it.

mr27

Agree about the shuttle issue. Seems like there can be a delay between the FD agent and
driver when requesting an airport pick up. I once waited close to one hour for a ride to the
hotel. Otherwise, I still enjoy this HP very much. Staff are friendly and like the secluded
shopping center down the block from the hotel ^.

jayer

Which direction? We walked around but missed that.

Not that I know my way around LA mass transit, but there is a light rail stop not very far away. May try sightseeing from the place someday.

mr27

This would be east on Maple Avenue. Walk out the front door, turn right and then another
right. You'll find some eateries to the left about a block away.