Award Change / Reversal: How long for points to return to account?
Jan 14, 2013, 11:56 am
#1
Original Poster
Join Date: Apr 2008
Location: bay area, ca
Programs: AS 100K, AA Gold, IC Diamond AMB, HH Diamond
Posts: 1,840
Award Change / Reversal: How long for points to return to account?
Hi,
I tried searching but my terms were probably bad...
I have an upcoming award stay that I just called to change (reduced stay by 1 night) today. How long will it take for the points to post back to my account?
It's been an hour or so -- still not showing the points in my account.
Is there a standard ETA, or...?
I tried searching but my terms were probably bad...
I have an upcoming award stay that I just called to change (reduced stay by 1 night) today. How long will it take for the points to post back to my account?
It's been an hour or so -- still not showing the points in my account.
Is there a standard ETA, or...?
Jan 14, 2013, 12:48 pm
#3
Join Date: Apr 2004
Posts: 1,614
I have had experiences where the points are credited back immediately after cancellation and others where I had to call back a week later after checking my balance.
The best thing to do is ask the rep who takes the cancellation from you to also credit the points back while you are on the phone.
I have never had a problem with them doing this for me.
The best thing to do is ask the rep who takes the cancellation from you to also credit the points back while you are on the phone.
I have never had a problem with them doing this for me.
Jan 14, 2013, 7:02 pm
#4
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I have had experiences where the points are credited back immediately after cancellation and others where I had to call back a week later after checking my balance.
The best thing to do is ask the rep who takes the cancellation from you to also credit the points back while you are on the phone.
I have never had a problem with them doing this for me.
The best thing to do is ask the rep who takes the cancellation from you to also credit the points back while you are on the phone.
I have never had a problem with them doing this for me.
Jan 14, 2013, 9:47 pm
#6
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Hi,
I tried searching but my terms were probably bad...
I have an upcoming award stay that I just called to change (reduced stay by 1 night) today. How long will it take for the points to post back to my account?
It's been an hour or so -- still not showing the points in my account.
Is there a standard ETA, or...?
I tried searching but my terms were probably bad...
I have an upcoming award stay that I just called to change (reduced stay by 1 night) today. How long will it take for the points to post back to my account?
It's been an hour or so -- still not showing the points in my account.
Is there a standard ETA, or...?
I hope that you have seen your points return to your Gold Passport Account; however, please feel free to PM us with your account details if you need any further assistance with this matter.
Points were on the account again last night.
Jan 15, 2013, 8:18 am
#8
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
