Reservation converted to Non-Refundable by Hyatt with no advance notice
Dec 13, 2012, 8:34 pm
#1
Original Poster
Join Date: Oct 2009
Location: FLL/MIA
Programs: PC Platinum, Hyatt GP Diamond, Club Carlson Gold
Posts: 248
Reservation converted to Non-Refundable by Hyatt with no advance notice
I booked a stay for late December back in February 2012.
The hotel "converted" my booking from standard to "non refundable,non-modifiable".
I was never informed about this "change" and saw it under my Hyatt account by accident. I called Hyatt GP but they said that I should talk to the hotel manager.
The original reservation confirmation clearly states
CANCELLATION POLICY: CANCEL BY 3PM EST 24 HOURS PRIOR TO ARRIVAL
When I go to Hyatt.com I see - Cancellation Policy: Non Refundable/Full Prepayment/No Changes
I need to modify my reservations and new your 2 cents about how to approach the manager?
P.S. My guess about why the hotel made the booking non-refundable is because the hotel was selected to become an official college football bowl hotel over the summer.
RM
The hotel "converted" my booking from standard to "non refundable,non-modifiable".
I was never informed about this "change" and saw it under my Hyatt account by accident. I called Hyatt GP but they said that I should talk to the hotel manager.
The original reservation confirmation clearly states
CANCELLATION POLICY: CANCEL BY 3PM EST 24 HOURS PRIOR TO ARRIVAL
When I go to Hyatt.com I see - Cancellation Policy: Non Refundable/Full Prepayment/No Changes
I need to modify my reservations and new your 2 cents about how to approach the manager?
P.S. My guess about why the hotel made the booking non-refundable is because the hotel was selected to become an official college football bowl hotel over the summer.
RM
Last edited by Rumeli; Dec 13, 2012 at 10:18 pm
Dec 13, 2012, 8:57 pm
#2
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 100K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold, Hyatt Explorist
Posts: 3,146
What really matters are the terms under which you originally booked the reservation. Your original confirmation email should list the cancellation policy; that's what you will go by, regardless of what your reservation now says. No credit card company will uphold any penalties if you can show that you cancelled within the terms of the original reservation.
Bear in mind that even if the terms of your original reservation allow you to cancel without penalty, any modifications to your reservation might be subject to current availability and policies.
Bear in mind that even if the terms of your original reservation allow you to cancel without penalty, any modifications to your reservation might be subject to current availability and policies.
Dec 13, 2012, 10:20 pm
#3
Original Poster
Join Date: Oct 2009
Location: FLL/MIA
Programs: PC Platinum, Hyatt GP Diamond, Club Carlson Gold
Posts: 248
Bear in mind that even if the terms of your original reservation allow you to cancel without penalty, any modifications to your reservation might be subject to current availability and policies.[/QUOTE]
Thank you for your clarification.
I guess that means that if I modify my original reservation then the NEW modified reservation becomes NON Refundable.
RM
Thank you for your clarification.
I guess that means that if I modify my original reservation then the NEW modified reservation becomes NON Refundable.
RM
Dec 13, 2012, 10:37 pm
#4
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 100K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold, Hyatt Explorist
Posts: 3,146
But if you change the dates, the confirmed bed type, or something else that affects the rate and/or is subject to current availability, then the new terms (including any cancellation penalty) will almost certainly apply.