Diamond Trial -- Suite upgrades
#16
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,663
Thanks for the information in this thread. I started a Diamond trial in mid Dec 2012 and used one of the suite upgrades. I had thought the 4 I got were the ones I would get through 2013 but apparently I have to burn the remaining 3 by feb 2013 and then get another 4 after that for 2013-2014.
#17
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
Thanks for the information in this thread. I started a Diamond trial in mid Dec 2012 and used one of the suite upgrades. I had thought the 4 I got were the ones I would get through 2013 but apparently I have to burn the remaining 3 by feb 2013 and then get another 4 after that for 2013-2014.
#18
Join Date: Aug 2011
Location: Austin
Programs: AA Platinum 4MM; Marriott Titanium; Hyatt Globalist; Hilton Diamond
Posts: 323
Suites not available
I am on a Diamond Trial, as well. I'll be staying at the SFO property in a couple weeks and called to see about using a suite upgrade. The pleasant CS agent applied my (now Diamond) GP number to the reservation and then told me that there are no suites available for my stay; is this typical when attempting to use the suite upgrades?
Having four that expire by the end of February won't do me much good if I can't use them...
Thanks,
--woodstock
Having four that expire by the end of February won't do me much good if I can't use them...
Thanks,
--woodstock
#19
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
It's based on availability, so this depends on the property and your dates. If it matters, ask about using the suite upgrade before making a reservation or if it's refundable, try to change so that you can get a suite.
#20
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
I am on a Diamond Trial, as well. I'll be staying at the SFO property in a couple weeks and called to see about using a suite upgrade. The pleasant CS agent applied my (now Diamond) GP number to the reservation and then told me that there are no suites available for my stay; is this typical when attempting to use the suite upgrades?
Having four that expire by the end of February won't do me much good if I can't use them...
Thanks,
--woodstock
Having four that expire by the end of February won't do me much good if I can't use them...
Thanks,
--woodstock
At least something good from Hyatt. They should give the suite upgrades to regular diamond members.
#21
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
I don't think you'd have any more luck in getting the suite upgrade for the same dates the OP is trying. Offering Diamond trials/challenges is a legitimate business strategy to attract new customers and the fact that you don't like won't change Hyatt's approach. FWIW, I don't think there are that many diamonds to really complain about this.
#22
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
I am on a Diamond Trial, as well. I'll be staying at the SFO property in a couple weeks and called to see about using a suite upgrade. The pleasant CS agent applied my (now Diamond) GP number to the reservation and then told me that there are no suites available for my stay; is this typical when attempting to use the suite upgrades?
Having four that expire by the end of February won't do me much good if I can't use them...
Thanks,
--woodstock
Having four that expire by the end of February won't do me much good if I can't use them...
Thanks,
--woodstock
#23
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I am on a Diamond Trial, as well. I'll be staying at the SFO property in a couple weeks and called to see about using a suite upgrade. The pleasant CS agent applied my (now Diamond) GP number to the reservation and then told me that there are no suites available for my stay; is this typical when attempting to use the suite upgrades?
Having four that expire by the end of February won't do me much good if I can't use them...
Thanks,
--woodstock
Having four that expire by the end of February won't do me much good if I can't use them...
Thanks,
--woodstock
I think I would have gotten the upgrade had I booked the room days earlier.
#24
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,412
#25
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,819
It's extremely generous that Hyatt gives suite upgrades for trials. Actually, probably too generous. Can't believe people are actually complaining about details like their validity past a certain date (especially when it has already been explained that one can even use them for bookings at later dates, just has to make the booking until that date).
#26
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
I could understand Hyatt offering one or two suite upgrades as part of the Diamond Trail, but four seems like it's extremely overly generous, especially if people who fail to qualify can still use the upgrades later. It makes me wonder whether people are signing up for the Diamond Challenge for the suite upgrades and lounge access, etc. during the trial period, knowing very well that they will not qualify for Diamond under the terms of the challenge. I hope that Hyatt is very serious about enforcing a once-in-a-lifetime restriction in these cases.
ADDED DISCLOSURE: I'm saying this as someone who got comped Diamond due to SMD3, enjoyed the suite upgrades (including some that were applied to advanced reservations for future stays), and then did requalify for Diamond according to the standard rules even though Hyatt's small footprint makes this difficult for me. Hyatt has treated me very well.
ADDED DISCLOSURE: I'm saying this as someone who got comped Diamond due to SMD3, enjoyed the suite upgrades (including some that were applied to advanced reservations for future stays), and then did requalify for Diamond according to the standard rules even though Hyatt's small footprint makes this difficult for me. Hyatt has treated me very well.
#28
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,412
It's extremely generous that Hyatt gives suite upgrades for trials. Actually, probably too generous. Can't believe people are actually complaining about details like their validity past a certain date (especially when it has already been explained that one can even use them for bookings at later dates, just has to make the booking until that date).
#30
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028