JIMCHI

We got no notice and staff were tight lipped.

austin_modern

Scary. I actually saw it on my FB feed this afternoon. Glad y'all are ok. Hopefully details come out as this is a hotel I frequent.

JIMCHI

As you know, this hotel is in a pretty safe area, surrounded by offices, and not an area where you would expect violence. There was a convention of tattoo artists at the hotel yesterday and today and while I felt that most were mild mannered and polite, there were some very strange looking people there.

austin_modern

I felt the same when the furry convention was there and the Trump rally.

JIMCHI

And the Anime conventions there. Great hotel but they sure can attract some out of the ordinary groups.

I forgot to mention that the hot food in the evenings is back and it was quite good last night. They had white bean soup with ham, roasted herb chicken, a salad, and some cheeses. The soup and chicken were delicious. This morning the hot dishes were oatmeal and Chinese Pork Bao. This is the 2nd time I've been stuck with this poor selection. Many people don't eat pork and many don't care for a Chinese dumpling for breakfast. I complained the last time but I guess to no avail. The seating in the Club is also awkward. Tables are set up in pairs, as for a party of 4. There are few parties of 4 in the Club. It's uncomfortable to us to just sit down next to someone. I asked that they just move the tables about 4" apart so that they give some semblance of tables for two but would work as tables for 4 also- but this to no avail either.

ainternational

Glad to hear it. I guess room service is back too, right?

I can't imagine how they felt they could get rid of hot food in the hotel. Unbelievable.

JIMCHI

They never got rid of hot food, but during the extensive remodel it was only offered in the bar. The hot food I was referring to was that offered in the Regency Club.

Yes, they have room service again.

hotelfanatic

Thanks for the update. Yes - this is the best evening hot food around. I wish I had taken pictures when I was there last year.

siliconflyer

Stayed at this property last Saturday. At checkin I was asked whether I wanted the 1k points or the amenity. I asked what the amenity was, but the staff member fiddled for 10 minutes on his screen and even went inside to ask someone but still could not tell me what it was. Mind you this was the Diamond desk. Does anyone know what it is?

JackE

I do.

I stayed there recently and requested the amenity since, with WoH around the corner, I'm trying to burn points instead of accumulating them. Was given a card for 3Sixty Market, or whatever it's called, on the Atrium, that was good for two items from a limited selection.

The selection was for pretzels and chips, etc. The market has wine, but those were not allowed as an amenity, as it is at the HR Orange County.

The choices were so limited I ended up returning the card to the FDA and getting points after all. Will all be moot soon.

Kacee

Did they actually post? This property had a big problem with that last year.

JIMCHI

We have stayed there at least once a month for many years and have very seldom had a problem, and nothing in the past year or two. Strange how it affects one but not another. The problem I have there periodically is with checking out online, which I really like. It's been hit or miss. Sometimes get the email for online checkout late morning while we are out by 8 a.m.

Kacee

I had a string of like three stays where they confirmed the points amenity at check-in then never gave them to me. I recall from the thread that this was a fairly widespread issue with this property.

They may have taken extra care with you as a regular guest.

JackE

Yes, immediately.

Radiant Flyer

It's not the best evening hot food around.

I've been staying here for a week conducting interviews. Food is improved in the louge but compared to the Hyatt Regency SF the selection is very limited.
You basically get a meat, soup, salad and cheap cheeses every night. They should at least offer a starch to go with the meat. Tonight they ran out of food 1 hour into service.

There also seems to be a lot of old people who frequent this hotel, they sit themselves down in the club, load up on food like it's an endless dinner buffet. This is why food ran out tonight. Oh well off to In and Out.

Also, food in the restaurant is ok to just plain bad... for the price and for a hotel located in the San Francisco area I feel it should be much better. The truffle oil parmesan fries were tasteless, paid $16 for a burger, I could have drove across the freeway to In and Out and paid $4 for a far superior one.

In the end I feel the renovation is great, but service lacks, food is ok to bad. My safe does not work I've called down 3 times, no one came to fix it. Called down for an extra blanket took over an hour for it to arrive. Also, when I checked into my suite, I opened the fridge and there was food left over from the pervious guest. Housekeeping does a crappy job cleaning the rooms, almost as bad as the SF Grand Hyatt.