I checked into Hyatt Regency SFO last week and the lady asked me if i want to pay $35/day for regency club access....I asked if I can get it for free and she said no. BUT, 2 weeks ago I checked into the same hotel and another lady gave me regency club access for free (the rate i paid 2 weeks ago is slightly more expense) ....what's the deal here?
I thought the people at the check-in counter should have enough power to give me regency club access....or they can only do it based on the rate i am paying?
If your rate is an RC rate, you get RC access. If you are diamond elite, you get upgraded to an RC room which includes access or you just get RC access. Other than that, unless you have a coupon, you aren't entitled to access.
Do they have the power to give it away? Sure, I imagine that they do, but if they gave it out for free why would anybody pay a premium to get it? Also, the club would simply be too crowded during peek hours if they gave it away to anybody that asked for it for free.
Basically, you were fortunate to have received that nice gift on your first visit. I hope you enjoyed it! Also, it never hurts to ask, as long as not getting it won't disappoint too much.